-
Customer service
1 month ago
I am highly qualified customer care from Kenya airport authority with three months experience . highly trained . · I need this service: As soon as possible · Priority of this service: Immediacy will be valued · ...
-
Customer service
2 months ago
I need a customer service representative for our company based in Nairobi. · 1 year experience ready to start work immediately · I need this service: As soon as possible · Priority of this service: Immediacy will be valued · ...
-
Customer Service
1 day ago
Liberty Verified Company Nairobi, Kenya Remote job with geographical restriction Full time KSh45,000 - KSh60,000 per monthJob Purpose · The Customer Service/Administration Officer will be responsible for ensuring continuous customer engagement and satisfaction and handling day-to-day administrative activities of the business. · Duties and Responsibilities · Guide and lead the team members to deliver ...
-
Customer service
2 months ago
beBee Professionals Nairobi, Kenya Customer Service & Account Management Freelance KSh20,000 - KSh40,000 per monthA private international organization (NGO) in partnership with the government has created new vacancies for graduates and undergraduates within Nairobi. Our company deals with Worldwide Business Inventions. · We are looking for ambitious and goal- oriented individuals to be par ...
-
Customer service
2 months ago
beBee Professionals Nairobi, Kenya Customer Service Representatives Freelance KSh20,000 - KSh38,000 per monthA private international organization (NGO) in partnership with the government has created new vacancies for graduates and undergraduates within Nairobi. Our company deals with Worldwide Business Inventions. · We are looking for ambitious and goal- oriented individuals to be par ...
-
Customer service
2 months ago
beBee Professionals Nairobi, Kenya Customer Service Representatives Freelance KSh20,000 - KSh38,000 per monthA private international organization (NGO) in partnership with the government has created new vacancies for graduates and undergraduates within Nairobi. Our company deals with Worldwide Business Inventions. · We are looking for ambitious and goal- oriented individuals to be par ...
-
Customer service
2 months ago
beBee Professionals Nairobi, Kenya Customer Support Representatives Freelance KSh20,000 - KSh40,000 per monthA private international organization (NGO) in partnership with the government has created new vacancies for graduates and undergraduates within Nairobi. Our company deals with Worldwide Business Inventions. · We are looking for ambitious and goal- oriented individuals to be par ...
-
Customer service
2 months ago
A private international organization (NGO) in partnership with the government has created new vacancies for graduates and undergraduates within Nairobi. Our company deals with Worldwide Business Inventions. · We are looking for ambitious and goal- oriented individuals to be par ...
-
customer service
2 months ago
beBee Professionals Nairobi, Kenya Salesforce Marketing Cloud Freelance KSh18,000 - KSh40,000 per monthWE ARE AN NGO ORGANISATION LOOKING FOR SALES REPRESENTATIVE TO WORK WITH US EITHER PART-TIME OR FULL-TIME BASIS · ROLES: · TO BE ABLE TO GENERATE LEADS TO THE ORGANISATION · QUALIFICATION · BE GOOD IN COMMUNICATION SKILLS · I need this service: As soon as possible · Priority ...
-
Customer service
2 months ago
beBee Professionals Nairobi, Kenya Customer Service Representatives Freelance KSh20,000 - KSh40,000 per monthA private international organization (NGO) in partnership with the government has created new vacancies for graduates and undergraduates within Nairobi. Our company deals with Worldwide Business Inventions. · We are looking for ambitious and goal- oriented individuals to be par ...
-
Customer service
2 months ago
beBee Professionals Nairobi, Kenya Customer Service Representatives Freelance KSh20,000 - KSh40,000 per monthA private international organization (NGO) in partnership with the government has created new vacancies for graduates and undergraduates within Nairobi. Our company deals with Worldwide Business Inventions. · We are looking for ambitious and goal- oriented individuals to be par ...
-
Customer service
2 months ago
beBee Professionals Nairobi, Kenya Customer Service Representatives Freelance KSh20,000 - KSh38,000 per monthA private international organization (NGO) in partnership with the government has created new vacancies for graduates and undergraduates within Nairobi. Our company deals with Worldwide Business Inventions. · We are looking for ambitious and goal- oriented individuals to be par ...
-
Customer service
2 months ago
beBee Professionals Nairobi, Kenya Digital Marketing Product Managers Freelance KSh20,000 - KSh60,000 per monthA private international organization (NGO) in partnership with the government has created new vacancies for graduates and undergraduates within Nairobi. Our company deals with Worldwide Business Inventions. · We are looking for ambitious and goal- oriented individuals to be par ...
-
Customer service
2 months ago
beBee Professionals Nairobi, Kenya Customer Service Representatives Freelance KSh20,000 - KSh40,000 per monthA private international organization (NGO) in partnership with the government has created new vacancies for graduates and undergraduates within Nairobi. Our company deals with Worldwide Business Inventions. · We are looking for ambitious and goal- oriented individuals to be par ...
-
Customer service
2 months ago
beBee Professionals Nairobi, Kenya Customer Service Representatives Freelance KSh20,000 - KSh38,000 per monthA private international organization (NGO) in partnership with the government has created new vacancies for graduates and undergraduates within Nairobi. Our company deals with Worldwide Business Inventions. · We are looking for ambitious and goal- oriented individuals to be par ...
-
Customer service
2 months ago
beBee Professionals Nairobi, Kenya Customer Service Representatives Freelance KSh20,000 - KSh38,000 per monthA private international organization (NGO) in partnership with the government has created new vacancies for graduates and undergraduates within Nairobi. Our company deals with Worldwide Business Inventions. · We are looking for ambitious and goal- oriented individuals to be par ...
-
Customer service
2 months ago
A private international organization (NGO) in partnership with the government has created new vacancies for graduates and undergraduates within Nairobi. Our company deals with Worldwide Business Inventions. · We are looking for ambitious and goal- oriented individuals to be par ...
-
Customer service
2 months ago
A private international organization (NGO) in partnership with the government has created new vacancies for graduates and undergraduates within Nairobi. Our company deals with Worldwide Business Inventions. · We are looking for ambitious and goal- oriented individuals to be par ...
-
Customer service
2 months ago
A private international organization (NGO) in partnership with the government has created new vacancies for graduates and undergraduates within Nairobi. Our company deals with Worldwide Business Inventions. · We are looking for ambitious and goal- oriented individuals to be par ...
-
Customer service
2 months ago
beBee Professionals Nairobi, Kenya Admin - Data Entry & Transcription Services Freelance KSh20,000 - KSh40,000 per monthA private international organization (NGO) in partnership with the government has created new vacancies for graduates and undergraduates within Nairobi. Our company deals with Worldwide Business Inventions. · We are looking for ambitious and goal- oriented individuals to be par ...
Associate, Customer Service - Nairobi, Kenya - I&M Bank
Description
ABOUT THE COMPANY
I&M Bank Limited, is a commercial bank in Kenya, the largest economy in the East African Community. It is licensed by the Central Bank of Kenya, the central bank and national banking regulator
JOB SUMMARY
The role holder ensures customer service delivery levels are as per the Bank's prescribed standard, customer satisfaction and retentionPerson SpecificationsAcademic Qualifications Bachelor's Degree in Business, Banking or related field.Work ExperienceAt least one (1) year relevant experience in a similar role in a similar sized organization.Skills & AttributesPlanning & Organizational skills.Analytical skills and attention to detail.Strong oral and written communication skills.Interpersonal skills to manage stakeholders at all levels.Ethics and integrityExcellent judgment and analytical abilities and impeccable integrity.Strong commercial awareness and an ability to connect to business goals.
RESPONSIBILITIES
Receive, verify, Authenticate, call back and processing thereof of all instructions delivered at the branch. Eg RTGS, TT, FDR, Forex conversions, stop payments, Treasury Bills, cheque book requests, card applications.Preparing audit confirmations, certificate of balance, interest certificate and opinion letters for customers.Ensuring the completion of all Account opening Documentation and following up on deficienciesFacilitating customers' access to lockersAttending to walk-in customers enquiries on account opening and products so as to maximize conversion of enquiries to salesResponding to all written and oral complaints and enquiries received from customers.Handling of internal mailCross-selling the Bank's range of products and services to existing and new customers and acquire new active accounts/Business.Ordering of cheque books and cards as per customer specification.Safe custody and management of Cards and cheque booksCollection of All service charges as per bank tariff to ensure Nil income leakage.
REQUIRED SKILLS
Written communication, Stakeholder communication, Customer service, Accounting IT-systems (use of), Communication
REQUIRED EDUCATION
Bachelor's degree
Associate, Customer Service professionals in Nairobi
-
VALENTINE SIFUNA
Customer service
-
millisseint baraza
Customer service and Administration
-
Lilian Kawira
A digital customer Agent
-
Enock ongeri
customer care service at Altruist Technologies
-
Austine odhiambo
full time freelancer
-
Innocent Moseti
IT Support Specialist