VALENTINE SIFUNA
Services provided: Customer Service & Account Management , Report Writers , Concepts / Creative Direction , Customer Relations , Market Researchers , Creative
About VALENTINE SIFUNA:
I have been working directly with customers for years and i give excellent services
Experience
I am working at Horizon Contact Centers as a Customer Care Agent and the following are my Roles and Responsibilities:
Managing large amounts of inbound and outbound calls in a timely manner
Following communication script when handling different topics
Identifying customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
Seizing opportunities to up sell products when they arise
Building sustainable relationships and engaging customers by taking the extra mile
Keeping records of all conversations in our call centre database in a comprehensible way
Frequently attending educational seminars to improve knowledge and performance level
Meeting personal/team qualitative and quantitative targets
At Romja M Enterprises from September 2020 to September 2022. I worked as a Recruitment and Education Team Leader. These were my roles and responsibilities:
Recruiting and taking clients through the process of employment
Educating clients on how to carry themselves around in a foreign country as expected of them by the culture of that country
Managing clients from when they are recruited to when they travel
Managing clients while they are outside the country and ensuring their safe stay, decent work environment and good treatment from their employers
Overseeing expenditure across all operations and giving monthly expenditure reports
From February 2018 to March 2020 I worked at Inter-consumer Products ltd as a Merchandiser and the following were my roles and responsibilities:
Collaborating with suppliers, manufacturers and stores to ensure proper execution of plans Organizing product promotions and campaigns
Managing educational materials for training of product promoters
Managing layout of store and maintaining inventory of products
Gathering information on market trends and client reactions to products
Analyzing sales figures, reporting growth, expansion and change in markets
From May 2016 to August 2016 I was on Industrial Attachment at the County Government of Bungoma. I was in the Department of Purchasing and Suply chain Management. These were my roles and responsibilities:
Receiving, inspection and acceptance of materials
Issuance of materials across the department i.e., stationery
Tender opening and evaluation
Education
I have a Bachelors degree from Kibabii University. It is a Bachelor of Commerce, specialised in Purchasing and Supply Chain Management. I graduated in 2018 with Second Class Honors (Lower Division)
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