Andrew Osoro

Passionate and energetic PR and communication professional bringing robust background and skills in the communication field to boost and meet organisational objectives. 

PR/MARKETING INTERN – THE BORGEN PROJECT, KENYA

(March 2023-June 2023)

• Create branding campaigns
• Conduct an informal focus group and gather feedback for market research
• Pitch story ideas to print, broadcast and digital media
• Create and implement a fundraising strategy
• Plan, market and present at an informational meeting
• Utilize social media and develop strategies for web-based messaging
• Assist with The Borgen Project's advocacy efforts.
• Worked with marketing managers to develop digital campaign strategies, researching target audiences on Facebook, Instagram and Twitter.

ONLINE NEWS PUBLISHING INTERN – SONKO NEWS, KENYA

(January 2020-May 2020)

• Collecting, verifying and analyzing thoroughly newsworthy information
• Assembling findings into a stable story
• Write and deliver news stories with the reader's perspective in mind
• Publishing news stories.
• Receive assignments or investigate news leads/tips.
• Abide by journalism's ethics and codes.
• Stay up to date with the latest current events.
• Contact and research sources for information.
• Collaborated with management and team members on end-to-end project needs, organizing materials, facilitating communication and proofreading work.
• Participated in meetings and recorded minutes to maintain proper documentation.

CUSTOMER SERVICE ASSOCIATE – WHOLE FOODS MARKET, TEXAS USA

(August 2010-May 2015)

• Maintained outstanding customer relationships by going the extra mile to assist with needs and revolve queries.
• Provided friendly, attentive service by promptly responding to customer enquiries and processing order requests.
• Responded to customer emails, letters and phone calls within company's communication targets.
• Handled complaints calmly and professionally, providing appropriate solutions to promote continued customer satisfaction.
• Addressed customer service enquires quickly and accurately.
• Provided excellent customer support and guidance while dealing with complex complaints, offering an empathetic approach to maintain loyal customer relationships.
• Provided an extensive background on product specifications, usability, prices and other details when requested by customers.

2021 – Current/Ongoing

Master of Arts in Communication Studies

United States International University – Africa

•  
• Communication Research Methods
• Organizational Communication
• Multimedia Design
• Digital Communication Strategy
• Online Corporate Branding
• Effective Web Design and Strategy
• Social Media Strategies

Thesis topic: The use of twitter in the provision of PR and communication functions

2016 - 2020

Bachelor of Arts in Journalism – Public Relations

United States International University – Africa

• History and Theory of Public Relations
• Principles of Public Relations
• Organizational Communication
• Communication Research
• International Mass Media
• Public Relations Writing
• News Reporting and Writing
• Media Studies
• Advertising Content and Media Audiences