Jobs
>
Nairobi

    Customer Service Executives at - Nairobi, Kenya - Calltronix Contact & Training Centre

    Calltronix Contact & Training Centre
    Calltronix Contact & Training Centre Nairobi, Kenya

    6 days ago

    Default job background
    Full time
    Description

    Calltronix Contact & Training Centre is a business communication and collaboration process automation company that utilizes the latest technologies and best industry practices to improve productivity, efficiency and accountability within organizations.

    Summary

    Exceptional service is the core of our business, and highly committed Customer Service
    Executives are critical to the delivery of our quality promise. A strong candidate should possess excellent listening skills, the ability to understand a customer's problem quickly, and be able to
    identify and recommend appropriate solutions. The candidate should have a clear and pleasant speaking voice and be very eloquent.

    Some of the responsibilities include:

    Manage a large number of Inbound and outbound calls in a timely manner to professionally take or cancel orders, provide information about products and services, or obtain details of customer complaints.

    Refer unresolved customer grievances or special requests to designated departments for further investigation.
    Identify customers' needs, clarify information, research every issue, and provide solutions to achieve customer satisfaction.
    Keep records of customers' interactions, recording details of inquiries, complaints, and comments as well as actions taken. Process orders, forms, and applications.


    Desirable Skills &Qualifications:

    Minimum Qualification:
    Bachelors

    Impressive telephone etiquette and excellent computer applications and keyboard skills with at least 60WPM.
    Great verbal and written communication skills as well as the ability to work in a team.
    Excellent interpersonal skills to be able to react effectively and calmly in emergencies and within strict guidelines.
    Candidates should have the capability to maintain the trust of customers while maintaining customer confidentiality.
    2+ years' experience working in a contact center but not mandatory.
    A strong understanding of Contact Centre best practices
  • Janta Kenya

    Customer Service Executive at

    1 week ago

    Janta Kenya Nairobi, Kenya Full time

    Janta Kenya is a HR Consultancy firm established with an objective of encompassing integral and necessary skills that most individuals and organizations need in everyday business · Key Responsibilities · Ensure that the operations-Logistics-Sales Planning meeting takes place dail ...

  • Corporate Staffing

    Customer Service Executive at

    2 weeks ago

    Corporate Staffing Nairobi, Kenya Full time

    Corporate Staffing Services is a leading recruitment agency in Kenya providing complete recruitment services. In the last ten years we have been partners to local and foreign businesses looking to hire Kenyan professionals. We have recruited for diverse clients in different secto ...

  • Reckitt Benckiser

    Customer Service Executive at

    1 week ago

    Reckitt Benckiser Nairobi, Kenya Full time

    At RB, our vision is a world where people are healthier and live better, so we're always looking for the next breakthrough that can make a difference. You might not recognize our name, but you will be familiar with our brands - Scholl, Nurofen, Strepsils, Durex, Gaviscon, Dettol, ...

  • GAP RECRUITMENT SERVICES LIMITED

    Tele Sales Executive- Service Industry

    1 week ago

    GAP RECRUITMENT SERVICES LIMITED Nairobi, Kenya

    Title: Tele Sales Executive- Service Industry. · Reports to: Sales Team Leader. · Industry: Service Industry · Location: Nairobi · Positions: 2 · Gross Salary: KES 35,000 · Placement: Immediately · Job Purpose: The ideal candidate is highly motivated, an excellent communicator, c ...

  • Bestcare Facility Management

    Sales & Marketing Executive -Cleaning Services

    2 weeks ago

    Bestcare Facility Management Westlands, Kenya Full time

    Duties for the Sales & Marketing Executive Job · Marketing the company services · Social media marketing · Pre-planning weekly sales prospects · Networking, Cold calling and visiting potential customers · Arranging meetings with potential customers to explain the services and pro ...

  • Q-Sourcing Servtec Group

    QSSK-WACSE-West Africa Customer Service Executive at

    1 week ago

    Q-Sourcing Servtec Group Nairobi, Kenya Full time

    Q-Sourcing Servtec Group is a global management consulting firm that helps people make significant improvements to their business performance and realize their most important career goals. · Summary · Our client is seeking a highly motivated and skilled individual to actively par ...

  • Sama

    Senior Director, Service Delivery at

    1 week ago

    Sama Nairobi, Kenya Full time

    About The Job · Reporting to the VP-Global Service delivery, you will be responsible for the daily oversight of all projects and their implementation and execution. Additionally, you will be responsible for balancing service delivery requirements and capacity across multiple coun ...

  • Yellow Pages Kenya

    Sales Executive at

    1 week ago

    Yellow Pages Kenya Nairobi, Kenya Full time

    Yellow Pages Kenya is a full-service digital agency providing print, online and digital services. · Role · This is a full-time on-site role in Nairobi County for a Sales Executive. The Sales Executive is responsible for selling and promoting Yellow Pages Kenya's portfolio of prod ...

  • Flexi-Personnel

    Battery Swapping Station Supervisor

    1 week ago

    Flexi-Personnel Nairobi, Kenya Full time

    JOB PURPOSE · As a Battery Swapping Station Supervisor, you will oversee the operations and customer service experience at the swapping stations ensuring safety, quality service delivery, and operational excellence at the assigned stations. · KEY DUTIES AND RESPONSIBILITIES · Con ...

  • Bliss Healthcare

    Social Media Executive at

    1 week ago

    Bliss Healthcare Nairobi, Kenya Full time

    Bliss Medical Centre is a leading provider of medical services in East Africa, providing accessible, affordable and quality healthcare services. We are the fastest growing chain of modern outpatient medical services with over 80+ Medical Centres · Role · This is a full-time on-si ...

  • Standard Bank Group

    Assistant, Administration at

    6 days ago

    Standard Bank Group Nairobi, Kenya Full time

    Standard Bank Group is the largest African banking group by assets offering a full range of banking and related financial services. "Africa is our home, we drive her growth" Our vision is to be the leading financial services organisation in, for and across Africa, delivering exce ...

  • MNC Consulting Group Limited

    Real Estate Sales Executive at

    6 days ago

    MNC Consulting Group Limited Nairobi, Kenya Full time

    MNC Consulting Group Limited services include but not limited to; Accountancy, Audit & Assurance, HR Development, Financial & Investment Advisory, Taxation, Mngmt Consulting. · Role · This is a full-time on-site role for a Real Estate Sales Executive. The Real Estate Sales Execut ...

  • Strathmore Business School

    Director, Executive Coaching and Mentoring at

    1 week ago

    Strathmore Business School Nairobi, Kenya Full time

    In our endeavour to transform leadership in Africa in the 21st Century, Strathmore Business School (SBS) has taken the responsibility of influencing leadership of public and private sectors in the continent · JOB PURPOSE: · This position will be responsible for providing the visi ...

  • Summit Recruitment & Search

    Commercial Manager EA

    1 week ago

    Summit Recruitment & Search Nairobi, Kenya Full time

    ABOUT THE COMPANY · Summit Recruitment & Search delivers world-class talent sourcing, executive search and recruitment services to organisations wishing to attract and retain outstanding individuals, across East Africa, South Africa and African countries. We have the local expert ...

  • Actserv

    Business Development Executive at

    1 week ago

    Actserv Nairobi, Kenya Full time

    ACTSERV is an actuarial consulting firm with over two decades of business visibility. Having grown in scale and market share, we strive to improve on our service offering by embarking on adaptive technology that delivers cutting edge solutions. This allows us to walk with client ...

  • Summit Recruitment and Search

    Commercial Manager EA at

    1 week ago

    Summit Recruitment and Search Nairobi, Kenya Full time

    Summit Recruitment & Search was established in 2009 to address the recruitment, mass recruitment, executive search, outsourcing and training needs of companies based in Kenya or wanting to enter the Kenyan, East African, South African and African market · Duties & Responsibilitie ...

  • Oracle

    Principal Product Manager/Strategy at

    1 week ago

    Oracle Nairobi, Kenya Full time

    Oracle Corporation is an American multinational computer technology corporation, headquartered in Redwood City, California. · Responsibilities · Exciting opportunity to be part of a new team creating cloud SaaS products that can revolutionize government services in developing cou ...

  • CA Global

    Chief Executive Officer

    1 week ago

    CA Global Nairobi, Kenya Full time

    CA Global Headhunters is an international recruitment and staffing company with an in-depth focus on Recruitment in Africa. We recruit talent of the highest standard across African Sectors in Mining, Oil & Gas, Engineering, Banking, Finance, Legal, Insurance, Commodities and Agri ...

  • Flare Emergency Response

    Sales Executive at

    1 week ago

    Flare Emergency Response Nairobi, Kenya Full time

    Flare was born from the recognized need of private and public providers to better serve their consituencies. In areas underserved by public emergency infastructure, Flare tools help you provide the best care most efficiently. · Job Summary: · We are looking for a Sales team membe ...

  • Istikbal kenya

    Corporate Sales Executive at

    2 weeks ago

    Istikbal kenya Nairobi, Kenya Full time

    Istikbal is dedicated to innovative products, a leading home furniture brand in Turkey and Europe now open in Nairobi Kenya · About Job · This is a full-time on-site role for a Corporate Sales Executive. The Corporate Sales Executive will be responsible for day-to-day tasks assoc ...