- As a Battery Swapping Station Supervisor, you will oversee the operations and customer service experience at the swapping stations ensuring safety, quality service delivery, and operational excellence at the assigned stations.
- Conduct safety assessments and implement preventive measures to ensure a secure charging environment.
- Ensure satisfactory customer service at the swapping station.
- Handle customer escalations related to swapping station operations, executive interactions, battery issues and payments.
- Monitor and maintain Escalation TAT% Turnaround Time Targets.
- Create and manage executive rosters for weekly and monthly shifts.
- Monitor daily attendance of executives.
- Plan and execute additional safety responsibilities for the swapping station.
- Conduct weekly and monthly audits of station assets.
- Generate daily reports including consolidated attendance, power consumption, faulty battery instances, logistics, swap count, and shift summaries.
- Motivate and brief the team weekly to enhance service quality and efficiency.
- Conduct quality checks on station operations during daily visits.
- Ensure optimal station productivity for the assigned location.
- Facilitate necessary training for swap executives to maintain service standards.
- Manage safety protocols and compliance standards.
- Bachelor's degree/Diploma in Electrical Engineering, Renewable Energy, Mechanical Engineering or a related field.
- A proven minimum experience of 2 Years in a supervisory role, preferably in the renewable energy or automotive industry.
- Strong leadership and communication skills.
- Proficiency in MS Office.
- Excellent organizational and problem-solving abilities.
- Knowledge of safety regulations and compliance management.
- Ability to motivate and train team members effectively.
- Willingness to work flexible hours.
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Battery Swapping Station Supervisor - Nairobi, Kenya - Flexi-Personnel
Description
JOB PURPOSE
KEY DUTIES AND RESPONSIBILITIES
EDUCATION QUALIFICATIONS, EXPERIENCE, SKILLS, AND TRAITS