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Customer Service Executive at
1 week ago
Corporate Staffing Nairobi, Kenya Full timeCorporate Staffing Services is a leading recruitment agency in Kenya providing complete recruitment services. In the last ten years we have been partners to local and foreign businesses looking to hire Kenyan professionals. We have recruited for diverse clients in different secto ...
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Customer Service Executives at
4 days ago
Calltronix Contact & Training Centre Nairobi, Kenya Full timeCalltronix Contact & Training Centre is a business communication and collaboration process automation company that utilizes the latest technologies and best industry practices to improve productivity, efficiency and accountability within organizations. · Summary · Exceptional ser ...
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Customer Service Executive at
3 days ago
Reckitt Benckiser Nairobi, Kenya Full timeAt RB, our vision is a world where people are healthier and live better, so we're always looking for the next breakthrough that can make a difference. You might not recognize our name, but you will be familiar with our brands - Scholl, Nurofen, Strepsils, Durex, Gaviscon, Dettol, ...
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Tele Sales Executive- Service Industry
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Bestcare Facility Management Westlands, Kenya Full timeDuties for the Sales & Marketing Executive Job · Marketing the company services · Social media marketing · Pre-planning weekly sales prospects · Networking, Cold calling and visiting potential customers · Arranging meetings with potential customers to explain the services and pro ...
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Q-Sourcing Servtec Group Nairobi, Kenya Full timeQ-Sourcing Servtec Group is a global management consulting firm that helps people make significant improvements to their business performance and realize their most important career goals. · Summary · Our client is seeking a highly motivated and skilled individual to actively par ...
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Senior Director, Service Delivery at
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Sales Executive at
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Social Media Executive at
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Battery Swapping Station Supervisor
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Assistant, Administration at
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Standard Bank Group Nairobi, Kenya Full timeStandard Bank Group is the largest African banking group by assets offering a full range of banking and related financial services. "Africa is our home, we drive her growth" Our vision is to be the leading financial services organisation in, for and across Africa, delivering exce ...
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Real Estate Sales Executive at
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Business Development Executive at
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Actserv Nairobi, Kenya Full timeACTSERV is an actuarial consulting firm with over two decades of business visibility. Having grown in scale and market share, we strive to improve on our service offering by embarking on adaptive technology that delivers cutting edge solutions. This allows us to walk with client ...
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Commercial Manager EA at
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Commercial Manager EA
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Principal Product Manager/Strategy at
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Chief Executive Officer
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CA Global Nairobi, Kenya Full timeCA Global Headhunters is an international recruitment and staffing company with an in-depth focus on Recruitment in Africa. We recruit talent of the highest standard across African Sectors in Mining, Oil & Gas, Engineering, Banking, Finance, Legal, Insurance, Commodities and Agri ...
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Sales Executive at
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Corporate Sales Executive at
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Principal Product Manager/Strategy at
5 days ago
Oracle Nairobi, Kenya Full timeOracle Corporation is an American multinational computer technology corporation, headquartered in Redwood City, California. · Summary · As a Product Manager, you will be spearheading the creation of services and features focused on Central Government. You will work with a diverse ...
Customer Service Executive - Nairobi, Kenya - Janta Kenya
Description
Janta Kenya is a HR Consultancy firm established with an objective of encompassing integral and necessary skills that most individuals and organizations need in everyday business.
Key ResponsibilitiesEnsure that the operations-Logistics-Sales Planning meeting takes place daily at 2pm.
Track the execution of the Sales Impact Plans – daily tracking of customer performance in line with scheduled loading, aligning team on gaps to close, guiding on conversion of missed lines.
Guide team on accurate order processing, ensuring no wrong order returns & Conversion follow through with timely updates to customers.
Align team on customer data management – guide on distributor engagement for optimal stocking/ product availability in line with Stock position review and maintenance of Min-Max.
Review Export orders daily & weekly requirements.Align team on actively listing of new products/ brand extensions variants & updating weekly on the listing status- aim to achieve 100% listing within 6months.
Monitor and ensure that Trading Terms are always adhered to by all customers & aligning the sales team daily on Debt collection to be top of mind.
Failure to do this then you will not be able to process any orders as accounts will be blocked.Effective communication to CSEs, Customers and field team within 8 hrs of any new Corporate Statements, price update and offers, product recall & NPD developments via bulk SMS, calls and email.
Work closely with team on Sales Forecast, production planning & production efficiency to improve PVC with clear objective for sustainable and consistent availability.
Take the lead on Customer Relationship Management to create and build trust for mutual business growth.Weekly ROI reviews and one-on-one sessions and conduct Performance Appraisals while identifying the areas of improvement that require coaching/ training, review requirement & execute development plans to bridge the gaps identified while ensuring team maintains discipline.
Work closely with team to Identify system update requirements, automation gaps and align with ICT on new technology deployment that will improve our customer service.
Skill & ExperienceDegree or diploma in business related course
At-least 5 years of experience in customer service
Must have experience from Manufacturing or Logistics Industries