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    Customer Service Representative at - Nairobi, Kenya - M-Gas

    M-Gas
    M-Gas Nairobi, Kenya

    1 week ago

    Default job background
    Full time
    Description

    M-Gas is using technology to transform lives by providing clean cooking gas to all Kenyans 24 hrs, 7 days a week.

    We give you our cylinder filled with gas, a smart meter, a gas cooker and a key card as part of our package so you don't have to pay the high upfront fee of buying a gas cylinder and cooker.

    About the Job
    Offer support to customers who have questions, concerns, problems.
    Duties & Responsibilities

    Respond to customer enquiries in person, by phone and online helpfully and promptly.
    Take responsibility for solving customer issues and make sure they are resolved promptly.
    Maintain record of customer communications in CRM and other systems.
    Acknowledge and resolve customer complains.
    Process orders, customer applications and requests.
    Maintain customer records.
    Compile and distribute daily reports on customer products and credit usage.
    Perform customer follow up to ensure that they are enjoying the product.
    Identify and report computer systems incidents to the technical teams and relevant managers.
    Make recommendations to improve customer service and business processes and systems.
    Prepare schedules for customer visits by Technicians and Sales representatives as required.
    Any other duties that may be assigned by Management.

    Requirements
    Personal Attributes

    Understanding and commitment to the company core values.
    Good communication on the telephone and in person
    Must display a can-do attitude and work well with others
    Punctual and reliable.
    The ability to multi-task in a high-paced work environment
    Strong written and verbal communication skills

    Academic Qualifications

    University Degree or Higher Diploma Degree

    Skill Qualifications

    Communication Skills
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