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    Customer Service Representative at - Nairobi, Kenya - ShopIt Store

    ShopIt Store
    ShopIt Store Nairobi, Kenya

    5 days ago

    Default job background
    Full time
    Description

    Shopit is a leading retailer of ICT Products in Kenya committed to becoming the most loved and trusted marketplace by offering superior shopping experience, rapid delivery, and stellar customer service.

    We bring the best in electronics, computers and more directly to you, from a company you can trust

    Job responsibilities

    Serve clients on all modes of engagement i.e messages, calls, social media and face to face.
    Provide accurate, valid and complete information promptly to clients as their guide through the purchasing process.
    Initiate the fulfillment process upon payment and keep clients informed and engaged on the progress of their orders.
    Respond to all requests for quotation sent through all modes of engagement.
    Ensure clients' issues and complaints are addressed speedily and effectively.
    Handle after sale related queries such as warranty.

    Requirements

    Must be willing to work on commission.
    Proficiency in oral AND written English.
    Must be a proficient computer and internet user.
    Must be willing to work six days a week. (Monday – Saturday).
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