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Grace Tiema

Grace Tiema

Customer Service Executive

Customer Service / Support

Nairobi, Nairobi Area
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About Grace Tiema:

Having graduated with a bachelor's degree in Commerce(Management Science major), I have worked in busy environments in different capacities including my current role as a customer service executive at a tier 1 bank in Kenya. 

I am a strong believer in team work and at all times are committed to achieving excellence as an individual and as a team. I work smart and are keen on details. Reliability, flexibility and dependability are virtues that I mostly pride in. 

I have been able master new skills in ICT field through online classes on Cousera such as Data Science Tools, Introduction to MIS, Introduction to Data Science and currently working on IBM Data Analyst Professional Certificate. 

Experience

I am a Customer Service Executive at Co-operative Bank of Kenya. Been working in this position since 2017. 

Prior to that I was a Direct Sales Executive in the same organization between the years 2016 and 2017

In 2015 up until 2016 I worked for Opportunity Kenya(now GetBucks) as a Front Desk Officer and later joined the sales force team. 

Education

2013: Kisii University- Bachelor of Commerce(Management Science)

2007: Nakuru Girls High School-KCSE(B+)

2003: Kakamega Hill School-KCPE(A)

Professional courses learnt online through Cousera

  • Introduction to Data Science
  • Introduction to MIS
  • Data Science tools
  • IBM Data Analyst Course

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