

Phoebe Mwirigi
Sales
Services provided
I have considerable knowledge, skills and experience: a hardworking, disciplined and time-conscious individual who would consider this opportunity most suitable in line with my career to become an expert in the field.
Experience
Contact Centre Consultant- CCI KENYA (September 2021- June 2022)
Duties and Responsibilities Responding to the needs of customers and providing personalized service. Providing information on the company’s products or services and generating interest in the offer. Processing orders, forms, and applications for the customers. Identifying any issues that customers might be struggling with and offering assistance or leading them to a site or reference that would be of assistance. Reporting on customer feedback and making relevant notes from customer interactions Completing call logs and reports
Skills Earned: Sympathy and empathy, Organization skills, listening skills, Problem solving and flexibility, persuasiveness and convincing skills.
Research assistant- Environmental Africa (January 2021- March 2021) Duties and Responsibilities Carrying out research, analyzing information and data and summarizing findings. Preparing and maintaining datasets for present and future projects In charge of monthly projects Preparing progress reports. Skills Earned: Reporting, research, data management, administration.
Attaché- Nairobi City County, Department of Environment (May 2019- August 2019) Duties and Responsibilities Field inspections, site visits and preparing monthly reports. Conducting reconnaissance on suggested sites for cleanup. Data management and other office work practices such as printing, photocopying and scanning. Skills Earned: Legal compliance and enforcement, reporting, assessments, inspections, communications, reporting, administration
Sales and Marketing (May 2019 - August 2021) I have long term experience in sales and marketing. Previously worked as a sales and marketing representative for various companies such as Hasbah, Tropikal Brands Africa Limited, Unilever Kenya Ltd, Reckkit Benckiser, Henkel among others. Experience as a Brand Ambassador and Team supervisor/ leader for various products in different retail outlets, with different agencies has really put my leadership skills to use. I have worked with marketing agencies like Trublaq, Brisk Marketing Agency, Promind during Safaricom Activations, Hall Mark, Golden Marketing, Hue agency, Etcetera agency and Youth Dynamix (YDX) with whom I worked for over a year. Duties and responsibilities: Promoting sales by marketing to potential buyers and loyal customers as well. Rewarding buyers with different merchandises like T-Shirts, hoodies and caps. Understanding the product, I am promoting by knowing the benefits and any basics of the product as well as any information about the competition.
Creating awareness to the public in cases where the product was new and provide any required advice or information. Sampling to promote sales and confidence to the buyers. Rewarding customers with branded merchandise like buckets, umbrellas incase they bought items worth a certain amount. Educating the customers on any deals or offers, for instance: Buy 2 get 1 free offer. Helping customers participate in any games where they scratched cards and got to win various gifts, trips. Data collection and customer feedback on what they would like improved or changed about the products or what they like about the item then writing reviews.
Education
UNIVERSITY OF NAIROBI (Sep 2016- Aug 2020) BSc. Environmental Conservation and Natural Resources Management, Second class, Upper Division. Dissertation Topic: Solid Waste Management in urban areas Kenya: A case study of Ngong town, Kajiado County. Environmental Impact Assessment/ Audit (EIA/EA): University of Nairobi Principles of Occupational Health and Safety Management Systems