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Customer Service Representative
5 days ago
Tetra Pak Nairobi, Kenya Full timeTetra Pak is one of three companies in the Tetra Laval Group - a private group that started in Sweden. The other two companies are DeLaval and Sidel. Tetra Laval is headquartered in Switzerland. Together with our customers we make food safe and available, everywhere · Summary · ...
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Customer Service Representative at
1 week ago
SunCulture Kenya Ltd Nairobi, Kenya Full timeSince the sale of our first kit in 2013, SunCulture has been on a mission to help smallholder farmers in Africa improve both crop yields and quality. We are driven to constantly innovate and improve our technology to make solar powered irrigation solutions truly affordable for th ...
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Customer Service Representative at
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Execafrica Recruitment Limited Nairobi, Kenya Full timeExecafrica Recruitment Limited was founded in 2019 with Recruitment Experts who have more than 15 years of combined experience in Recruitment, Executive Search, Headhunting and Manpower planning. · Reporting: Immediately · Salary: 30,000 Ksh · Are you a dynamic self-driven indivi ...
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Customer Service Representative
1 week ago
Tetra Pak Limited Nairobi, Kenya Full timeABOUT THE COMPANY · Tetra Pak is one of three companies in the Tetra Laval Group – a private group that started in Sweden. The other two companies are DeLaval and Sidel. Tetra Laval is headquartered in Switzerland. · JOB SUMMARY · Tetra Pak East Africa has an exciting opportuni ...
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Customer Service Representative at
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Poa Internet Nairobi, Kenya Full timeMission Statement for the Role · To be the face of Poa Internet on a daily basis for customers reaching out to us through our omni-channel customer experience avenues. · Overall Responsibility · Receive, document and resolve inbound requests from customers, through all our inboun ...
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Customer Service Representative
1 week ago
The Cigna Group Nairobi, Kenya OTHERThe job profile for this position is Customer Service Representative, which is a Band 1 Professional Career Track Role.Excited to grow your career? · We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting ...
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Customer Service Representative at
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M-Gas Nairobi, Kenya Full timeM-Gas is using technology to transform lives by providing clean cooking gas to all Kenyans 24 hrs, 7 days a week. We give you our cylinder filled with gas, a smart meter, a gas cooker and a key card as part of our package so you don't have to pay the high upfront fee of buying a ...
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Customer Service Representative
5 days ago
Cigna Nairobi, Kenya Full timeCigna is a global health service company, dedicated to helping the people we serve improve their health, well-being and sense of security. Cigna has almost 40,000 employees who service over 80 million customer relationships around the world · About the job · You are responsible f ...
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Customer Service Representative at
6 days ago
ShopIt Store Nairobi, Kenya Full timeShopit is a leading retailer of ICT Products in Kenya committed to becoming the most loved and trusted marketplace by offering superior shopping experience, rapid delivery, and stellar customer service. We bring the best in electronics, computers and more directly to you, from a ...
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Customer Service Representative
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Corporate Staffing Nairobi, Kenya Full timeCorporate Staffing Services is a leading recruitment agency in Kenya providing complete recruitment services. In the last ten years we have been partners to local and foreign businesses looking to hire Kenyan professionals. We have recruited for diverse clients in different secto ...
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Customer Service Representative
1 week ago
Cigna Nairobi, Kenya Full timeABOUT THE COMPANY · Cigna is a global health service company with 95 million customers around the world and more than 40,000 employees worldwide. As your partner in health, we're available for our customers 24/7 with an expansive network built to help them meet their health goals ...
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The Cigna Group Nairobi, Kenya OTHERThe job profile for this position is Customer Service Representative, which is a Band 1 Professional Career Track Role.Excited to grow your career? · We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting ...
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Cigna Nairobi, Kenya Full timeCigna is a global health service company, dedicated to helping the people we serve improve their health, well-being and sense of security. · About the job · You are responsible for the client communication for designated account relationships and Contracts. · You are required to ...
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Cigna Nairobi, Kenya Full timeCigna is a global health service company, dedicated to helping the people we serve improve their health, well-being and sense of security. Cigna has almost 40,000 employees who service over 80 million customer relationships around the world. · About the job · You are responsible ...
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Cigna Nairobi, Kenya Full timeABOUT THE COMPANY · Cigna is a global health service company with 95 million customers around the world and more than 40,000 employees worldwide. As your partner in health, we're available for our customers 24/7 with an expansive network built to help them meet their health goals ...
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WE ARE AN NGO ORGANISATION LOOKING FOR SALES REPRESENTATIVE TO WORK WITH US EITHER PART-TIME OR FULL-TIME BASIS · ROLES: · TO BE ABLE TO GENERATE LEADS TO THE ORGANISATION · QUALIFICATION · BE GOOD IN COMMUNICATION SKILLS · I need this service: As soon as possible · Priority ...
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SALES REPRESENTATIVE
1 day ago
BYL PROJECT Verified Company Kangemi , Kenya Remote job with geographical restriction Full time KSh45,000 - KSh55,000 per monthBETTER YOUR LIFE KENYA is a Non Governmental initiative which shows open minded individuals how to generate a residual income working either part-time or full-time basis under coaching, mentorship and training. · Benefits of working with us. · 1.The competitive compensation packa ...
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Intellectual Property
6 days ago
BURN Manufacturing Nairobi, Kenya Full timeBURN designs, manufactures, and distributes aspirational fuel-efficient cooking products that save lives and forests in the developing world. BURN has revolutionized the global cookstove sector by proving the business case for selling a high quality, locally manufactured and unsu ...
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Field Sales
2 days ago
Ufanisi Digital Nairobi, Kenya Full timeJob Overview · We plan on hiring a professional and skilled Field Sales Representative to join the Sales Team of our company on an immediate basis. You will be responsible to develop robust sales strategies to attract potential customers and retain existing ones. · As a successfu ...
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Field Sales
6 days ago
Ufanisi Digital Media Nairobi, Kenya Full timeABOUT THE COMPANY · Ufanisi Digital Media is a Digital Marketing agency with top notch solutions for all new media channels in the region. We have developed world class digital media solutions for Corporates, Agencies, Small medium enterprises, start ups and even Individuals. · J ...
Customer Service Representative - Nairobi, Kenya - Cigna
Description
ABOUT THE COMPANY
Cigna is a global health service company with 95 million customers around the world and more than 40,000 employees worldwide. As your partner in health, we're available for our customers 24/7 with an expansive network built to help them meet their health goals. We're on a mission to improve the health, well-being and peace of mind of those we serve.
JOB SUMMARY
You are responsible for the client communication for designated account relationships and Contracts.You are required to response to the client on timely manner providing full and accurate information in one go.Relations To Other PositionsAssist the Supervisor and Senior Supervisor in several tasks (e.g. preparation of presentations, preparation of analyses, Statistics)Provide all necessary information to the involved parties: clients, insurers, the International Customer Services, Finance and Accounting Marketing and Communication.Contribute to maintaining a co-operative and friendly working environment.Inform Supervisors and Senior Supervisors on problems and inefficiencies.What do you need?Must have a diploma or bachelor's degree or equivalentMinimum one year or more experience in any related field (Customer Service – Handling calls and responding to client on free text email basis)Primary language will be English but will be good to have additional language i.e. Portuguese or French or GermanSkillful in taking decisions: takes the right action on allocated files based on the available information and providing the decision in written to client ensuring all relevant information is clear.Excellent Communication skills.Accurate: works accurately when providing information to client via written emailDiscipline: pays attention to procedures, agreements and document flows.Efficient: finds a good balance between quality and quantity.Team player: Able to work in a team and provide feedback on how to improve from time to time.Skillful with computer programs: readily learns the ropes in the use of current office applicationsDiscreet: works discreetly with confidential (medical) information.
RESPONSIBILITIES
Communication management in day to day queries of our clients and insurers through different channels (Email, Phone, Letter and Chat) .The main communication channel will be Emails and Calls.As a Hybrid team, you require to manage customer interactions through Emails and Calls at the same time. You require to multitask between both channels based on Email and Call inflow and based on the requirements in the daily planning.Think about and contribute to using the most efficient communication channels (phone, e-mail, letter)Coordinate and ensure follow-ups of the assigned contracts/clients.Answering call from client and advising on the necessary information. To log call in the system and respond via email immediately over the call instead of assigning the task back to the queue.Follow up on personal queue for the cases where we received reply.Taking ownership on the emails assigned and to complete the necessary before end of business.Monitoring Queue to see if there is any queued call which require to be answered instead of allowing the call to drop or abandon.Check on Medical reports submitted by client and see if we can approve Initial Letter of Guarantee to the provider.Check if the complete Reimbursement documents has been submitted before assigning case to Claims Team.Keep records and filing up to date.Pro-actively optimising the unit's workflows to achieve set targets.Translate communications, medical reports or other documents if needed.Work according to the priorities indicated in the work plan and in order to keep under track the different KPIs (ASA, TAT, NPS, etc)Able to handle complaints and analyze them, identifying root causes that might lead to the improvement of customer satisfaction.
REQUIRED SKILLS
Customer service, Answering telephones and call management, Customer support, CRM systems
REQUIRED EDUCATION
Diploma, Associate's degree