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    Front Office Agent/Cashier at - Nairobi, Kenya - Accor

    Accor
    Accor Nairobi, Kenya

    1 week ago

    Default job background
    Full time
    Description
    Accor S.A. is a French multinational hospitality company that owns, manages and franchises hotels, resorts and vacation properties
    Summary


    We are looking to grow our team and engage a highly motivated and passionate Front Office Agent/Cashier who will work closely with the team to drive and deliver on the Fairmont promise, turning moments into memories.

    First impressions are everything As a Front Office Agent, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.

    Responsibilities
    Reporting to the Rooms Division Manager and Assistant Front Office Manager, responsibilities and essential job functions include but are not limited to the following:

    Consistently offer professional, friendly and engaging service.
    Greet, check in and settle guest accounts while ensuring all service standards are followed
    Maintain accurate records of daily transactions and cash handling, which includes currency exchange and balancing a float
    Handle guest requests, questions and concerns effectively and promptly
    Promote a professional team environment
    Follow department policies, procedures and service standards
    Performs any and all other tasks assigned by management
    Upholds the highest standard of internal and external customer service at all times
    Take initiative to add a personalized experience
    Proudly promote the hotel facilities, looking for opportunities to enhance a guest's stay through up-selling

    Qualifications

    Proficient in the English Language (verbal & written), second language is an asset
    Previous experience and knowledge of Property Manager is an asset
    Required knowledge of Windows' Office Suite
    Must be able to handle multiple tasks in a dynamic, fast-paced environment
    Ability to focus attention on guest needs, remaining calm and courteous at all times
    Strong interpersonal and problem solving abilities
    Able to stand for long periods, at least 8 hours per shift
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