Jobs
>
Nairobi

    Front Office Trainee at - Nairobi, Kenya - Kempinski Hotels

    Kempinski Hotels
    Kempinski Hotels Nairobi, Kenya

    2 days ago

    Default job background
    Full time
    Description
    Kempinski Hotels S.A. is Europe's oldest luxury hotel group. The group now has its head office in Geneva but was founded in Berlin in 1897 as the 'Hotelbetriebs-Aktiengesellschaft'.

    Key Responsibilities
    Under the supervision of the Departmental Trainer and Training Manager, The trainee shall learn how to:

    Check in the arriving guest and check out the departing guests in a friendly and caring manner according to the Kempinski Experience Assessment( KEA) standards.

    Upon check in, register guest and assign rooms. Accommodate special requests whenever possible. If needed, assist guests in completing the registration cards. Use suggestive selling techniques to sell rooms and to promote other services of the hotel.
    Verify the guest's method of payment and follow established credit-checking procedures or refer cash handling payment to cashiers.
    Upon departure of guests, process the guest check out procedures. Inquire for last minute charges. Receive payment from guests. Settle the guest account and give copy of the invoice.

    Handle all front office cashiers' transactions such as posting charges to guests and exchanging foreign currency according to the procedures.

    At the end of shift, balance their cash float.

    Answer all guest requests and questions in a friendly and caring manner, whether by telephone or in person, provide/ receive information and takes appropriate actions or refer the matters to the relevant persons to handle.

    It may be and not inclusive of issuing a safe deposit box, handling messages or dealing with a complaints.

    Coordinate room status updates with the housekeeping department by notifying them of late check-outs, early check-ins and special requests.

    Keep themselves informed of product and service knowledge as well as the hotel daily and meeting activities.
    Possess a working knowledge of the room reservation procedures.
    Maintain the neatness of his/her working area.

    Skills, Knowledge and Expertise

    Degree/ Diploma in Front Office Operations from a recognized learning institution
    No work experience is required
    Less than one year since completion (2023/2024)
    Kenyan Citizen
    Completed coursework (Even if not graduated)
    Ability to work and communicate in a multinational environment
    Excellent grooming skills and must be well versed in professional and personal etiquette
    Good Communication skills
    Out going with a positive learning attitude.
  • Staffrite

    Laundry Operations Trainees

    3 days ago

    Staffrite Nairobi Area, Kenya Full time

    These are trainees to work in the laundry production area and later deploy to work as trainees in laundry collection shops; · Their duties include; · Receives wash and fold orders and enters into computer. · Sorts laundry items received for washing by colors and whites. · Perform ...

  • Kempinski Hotels

    IT Trainee at

    3 days ago

    Kempinski Hotels Nairobi, Kenya Full time

    Kempinski Hotels S.A. is Europe's oldest luxury hotel group. The group now has its head office in Geneva but was founded in Berlin in 1897 as the 'Hotelbetriebs-Aktiengesellschaft'. · Summary · Reporting to the Training Manager, the trainee will be responsible for learning and fa ...

  • Education Development Center

    Pre-service Teacher Training Institute

    1 day ago

    Education Development Center Nairobi, Kenya Full time

    We Are Education Development Center (EDC) is a global nonprofit that advances lasting solutions to improve education, promote health, and expand economic opportunity. Since 1958, we have been a leader in designing, implementing, and evaluating powerful and innovative programs in ...

  • GoCare Training Institute

    Homecare Management Trainers at

    4 days ago

    GoCare Training Institute Nairobi, Kenya Full time

    The GoCare Training Institute (GTI) has its roots deeply embedded in the foundation of GoCare, a prominent organization based in Kenya, dedicated to providing comprehensive healthcare services and solutions. Established in the year 2011, GoCare operates with a mission to enhance ...

  • GoCare Training Institute

    Food and Beverage Production and Service Trainers at

    4 days ago

    GoCare Training Institute Nairobi, Kenya Full time

    The GoCare Training Institute (GTI) has its roots deeply embedded in the foundation of GoCare, a prominent organization based in Kenya, dedicated to providing comprehensive healthcare services and solutions. Established in the year 2011, GoCare operates with a mission to enhance ...

  • Kempinski Hotels

    Kitchen Trainee at

    1 week ago

    Kempinski Hotels Nairobi, Kenya Full time

    Kempinski Hotels S.A. is Europe's oldest luxury hotel group. The group now has its head office in Geneva but was founded in Berlin in 1897 as the 'Hotelbetriebs-Aktiengesellschaft'. · Summary · Reporting to the Training Manager, the trainee will be responsible for learning and fa ...

  • Kempinski Hotels

    Marketing Trainee at

    1 day ago

    Kempinski Hotels Nairobi, Kenya Full time

    Kempinski Hotels S.A. is Europe's oldest luxury hotel group. The group now has its head office in Geneva but was founded in Berlin in 1897 as the 'Hotelbetriebs-Aktiengesellschaft'. · Summary · Reporting to the Training Manager, the trainee will be responsible for learning and fa ...

  • Kempinski Hotels

    Engineering Trainee at

    2 days ago

    Kempinski Hotels Nairobi, Kenya Full time

    Kempinski Hotels S.A. is Europe's oldest luxury hotel group. The group now has its head office in Geneva but was founded in Berlin in 1897 as the 'Hotelbetriebs-Aktiengesellschaft'. · Summary · Reporting to the Training Manager, the trainee will be responsible for learning and fa ...

  • Kempinski Hotels

    Purchasing Trainee at

    1 week ago

    Kempinski Hotels Nairobi, Kenya Full time

    Kempinski Hotels S.A. is Europe's oldest luxury hotel group. The group now has its head office in Geneva but was founded in Berlin in 1897 as the 'Hotelbetriebs-Aktiengesellschaft'. · Summary · Reporting to the Training Manager, the trainee will be responsible for learning and fa ...

  • Centum Learning Ltd

    BDS Trainer/ Coaches at

    3 days ago

    Centum Learning Ltd Nairobi, Kenya Full time

    Centum Learning is one of the most admired talent transformation organisations, enabling sustainable business & social impact through technology enabled solutions. An ISO 9001:2015 certified company, its mission is to improve business productivity and enhance youth employability. ...

  • Jotun

    Decorative Marketing Trainee at

    5 hours ago

    Jotun Nairobi, Kenya Full time

    What would the Eiffel Tower look like if it was painted pink? Have you ever thought about the colour of your refrigerator? Or how it would look if it was not coated? Did you ever wonder what prevents oil rigs from rusting in the fierce conditions of the open sea? · SUMMARY OF THE ...

  • County Government of Lamu

    Plumbing Instructor III

    3 days ago

    County Government of Lamu Nairobi, Kenya Full time

    The lamu Archipelago is a small group of Island situated on Kenya ́s Northen Coast line, near Somali. It is made up of Lamu, Manda, pate and Kiwayuu islands. Lamu town is the headquarter of Lamu District, one of the six districts of Kenya ́s Coast Province, which boarders the Ind ...

  • Jotun

    Decorative Sales Trainee at

    5 hours ago

    Jotun Nairobi, Kenya Full time

    What would the Eiffel Tower look like if it was painted pink? Have you ever thought about the colour of your refrigerator? Or how it would look if it was not coated? Did you ever wonder what prevents oil rigs from rusting in the fierce conditions of the open sea? · SUMMARY OF THE ...

  • ENGIE

    Zonal Sales

    1 week ago

    ENGIE Nairobi, Kenya Full time

    ENGIE is a leading world group that provides low-carbon energy. Our group is a global reference in low-carbon energy and services. · Job Purpose/Mission · The Zonal Sales and Collection Officer will be responsible for recruitment, retention and training of agents and support the ...

  • Kempinski Hotels

    Business Development Trainee at

    2 days ago

    Kempinski Hotels Nairobi, Kenya Full time

    Kempinski Hotels S.A. is Europe's oldest luxury hotel group. The group now has its head office in Geneva but was founded in Berlin in 1897 as the 'Hotelbetriebs-Aktiengesellschaft'. · Summary · Reporting to the Training Manager, the trainee will be responsible for learning and fa ...

  • County Government of Lamu

    Vessel Repair and Maintenance Instructor III at

    2 days ago

    County Government of Lamu Nairobi, Kenya Full time

    The lamu Archipelago is a small group of Island situated on Kenya ́s Northen Coast line, near Somali. It is made up of Lamu, Manda, pate and Kiwayuu islands. Lamu town is the headquarter of Lamu District, one of the six districts of Kenya ́s Coast Province, which boarders the Ind ...

  • Orbis International

    Audio Visual Specialist at

    5 hours ago

    Orbis International Nairobi, Kenya Full time

    The concept of Orbis began in the late 1960s when Dr. David Paton, a renowned US ophthalmologist, was a faculty member of The Wilmer Eye Institute at John Hopkins. · SUMMARY · The Audio Video Specialist reports to the FEH Logistics and Administration Senior Manager, liaises close ...

  • Kempinski Hotels

    Food and Beverage Trainee at

    1 week ago

    Kempinski Hotels Nairobi, Kenya Full time

    Kempinski Hotels S.A. is Europe's oldest luxury hotel group. The group now has its head office in Geneva but was founded in Berlin in 1897 as the 'Hotelbetriebs-Aktiengesellschaft'. · Summary · Reporting to the Training Manager, the trainee will be responsible for learning and fa ...

  • DHL

    Graduate Management Trainee

    5 hours ago

    DHL Nairobi, Kenya Full time

    Our vision is to be The Logistics Company for the World. Our mission - Excellence. Simply Delivered. - is our guiding light. Our Strategy 2020: Focus.Connect.Grow. is our roadmap to the future. We connect people and improve their lives · Summary · Are you an operation graduate re ...

  • Equity Bank Kenya

    Regional Laboratory Lead-Equity Afia at

    1 week ago

    Equity Bank Kenya Nairobi, Kenya Full time

    Equity Bank Limited (The "Bank") is incorporated, registered under the Kenyan Companies Act Cap 486 and domiciled in Kenya. The address of the Bank's registered office is 9th Floor, Equity Centre, P.O. Box Nairobi · Position Overview: · Coordinate quality, patient safety and regu ...