Jobs
>
Nairobi

    Control Room Manager at - Nairobi, Kenya - Opticom Kenya Limited

    Opticom Kenya Limited
    Opticom Kenya Limited Nairobi, Kenya

    6 days ago

    Default job background
    Full time
    Description
    Opticom designs and deploys integrated security solutions using a combination of the latest future-proof technologies and drawing on our 25 years combined experience in Kenya and the United Kingdom in security, to deliver a comprehensive protection management service


    PURPOSE OF THE ROLE

    The Control Room Manager is responsible for managing all facets of Control Room operations, including management of Control Room Operators, whilst overseeing the core duties of the Control Room in identifying, assessing and coordinating a strategic response to security and emergency situations.

    The role is responsible for the ongoing development of all technologies pertaining to the Control Room.

    The role will also be responsible for reviewing and sourcing the latest technologies to enhance company capabilities in protecting the clients from any criminal, protest, terrorist and reputational threats.


    KEY ACCOUNTABILITIES

    Manage control room operations and operators to ensure effective implementation and management of all SOPs for the security control room including the monitoring and operation of fire, security and access control systems, and proactively identifying risk, recommending, implementing appropriate corrective and preventive action.

    Ensure Control Room Operators (CRO) are continuously trained in all facets of Control Room operations, while ensuring that they are proactively monitoring the site and responding to incidents and CRO conduct and take the lead on all incident investigations as required by reviewing CCTV and completing relevant reports.

    Provide strong leadership, guidance and direction to the team on all people and operational matters, including recruitment, training, development of staff engagement strategies, staff development and performance management to create a high performing, diverse and inclusive culture, where staff are inspired and encouraged to apply their diverse skills and perspectives to achieve common goals.

    Continually review effectiveness of all technical systems within the company to ensure the most modern and up to date systems and technology is utilized, and provide advice on the most efficient and effective use of current surveillance equipment.

    Provide strategic and operational security advice to the Operations Manager, focusing on the control room operations, and proactively identifying risk, recommending and implementing appropriate corrective and preventive action

    Actively contribute to the improvement of company operations and service standards by identifying, recommending and implementing approved initiatives, operational plans, standard operating procedures and security procedures that recognise the importance/status of the building and security threats.

    Maintain understanding and comply with the requirements of legislation, policy and procedures that govern CCTV operations in order to maintain the security and integration of company systems.

    Maintain close relationships with Local Area Command ensuring appropriate information is passed on by control room operators to ensure they have necessary information to resource and manage incidents.


    KEY CHALLENGES
    Operate within a 24 hour live operating environment, including working rotating shifts across days, evenings and weekends.

    Working within a high public visitation site within an increased security threat level environment, remaining vigilant to ensure incidents are identified and managed appropriately.

    Clearly understanding the impacts of local and international incidents which may impact the company.

    Proactively identifying through the use of CCTV, key risk indicators or potential threats to the safety of visitors, employees and the precinct of the company.


    ESSENTIAL REQUIREMENTS
    Degree in Security Management or any other relevant course

    Proven ability to provide strong people leadership in a complex environment, including designing and successfully implementing initiatives to improve team culture and engagement, staff development and teamwork.

    10+ years demonstrated operational experience within a security control room environment within a high profile or high public visitation site characterized by high levels of constantly changing activity, with a large range of cameras and systems.

    Experience in delivering security or related services within heightened level of threat and experience of a multitude of security incident types and responses and in liaising with outside security agencies and emergency services.

    Thorough understanding of the Workplace Surveillance Act, along with all the relevant laws and regulations surrounding the operations of CCTV and thorough understanding of CCTV policies within a large organization
    Proven experience in investigating Security and or terrorism related incidents.
    Proven capability to work under pressure and operate multiple systems in a high-pressure work environment.

    High level of attention to detail and the ability to resolve problems requiring interpretation and assessment of complex situations.

    Intermediate to advanced computer skills, as well as strong administrative and report writing skills including writing procedure and policy development documentation.

    The ability to work 12 hour shifts on a 24/7 rotating roster.

    Ability to make sound decisions in complex environments that have the potential to jeopardize the safety and integrity of the building.

    Relevant experience in dealing with complex situations with a changing or mobile threat incident.
  • Opticom Kenya Limited

    Control Room Manager at

    1 week ago

    Opticom Kenya Limited Nairobi, Kenya Full time

    Opticom designs and deploys integrated security solutions using a combination of the latest future-proof technologies and drawing on our 25 years combined experience in Kenya and the United Kingdom in security, to deliver a comprehensive protection management service · PURPOSE OF ...

  • Bridge Talent Management

    Receptionist at

    1 week ago

    Bridge Talent Management Nairobi, Kenya Full time

    One HR information system to manage your employees' entire employment lifecycle. Build an incredible workplace and grow your business with our all-in-one platform. · Role Purpose Statement: · To coordinate the establishment and the implementation of continuous quality management ...

  • Hyatt Place

    Reservations Host at

    3 days ago

    Hyatt Place Nairobi, Kenya Full time

    This is the story of a different place. A place where conveniences, thoughtful service and flexible spaces help guests and colleagues move seamlessly from work to play, from frenzied to relaxed. We are that welcoming place, where guests and colleagues find uncomplicated experienc ...

  • Marriott International

    Reservations Agent

    1 week ago

    Marriott International Nairobi, Kenya Full time

    ABOUT THE COMPANY · Marriott International is an American multinational diversified hospitality company that manages and franchises a broad portfolio of hotels and related lodging facilities · JOB SUMMARY · PREFERRED QUALIFICATIONSEducation: High school diploma or G.E.D. equivale ...

  • Marriott International

    Executive Housekeeper I

    6 days ago

    Marriott International Nairobi, Kenya Full time

    ABOUT THE COMPANY · Marriott International is an American multinational diversified hospitality company that manages and franchises a broad portfolio of hotels and related lodging facilities · JOB SUMMARY · Candidate ProfileEducation and ExperienceHigh school diploma or GED; 2 ye ...

  • Aga Khan Hospitals

    Operating Theatre

    2 days ago

    Aga Khan Hospitals Nairobi, Kenya Full time

    JOB SUMMARY · Requirements:RN from a recognized school of nursing or universityCurrent licensure with the Nursing Council of KenyaCertification in Basic Life Support (BLS)Higher Diploma in Peri-operative Theatre Nursing is an added advantageDemonstrate evidence based knowledge of ...

  • Accor

    Assistant Housekeeping Manager at

    6 days ago

    Accor Nairobi, Kenya Full time

    Accor S.A. is a French multinational hospitality company that owns, manages and franchises hotels, resorts and vacation properties · Summary · Supervise the day-to-day operation of the department to ensure service standards are followed · Maintain all guest rooms, public areas an ...

  • Marriott International

    Front Desk Agent

    1 week ago

    Marriott International Nairobi, Kenya Full time

    ABOUT THE COMPANY · Marriott International is an American multinational diversified hospitality company that manages and franchises a broad portfolio of hotels and related lodging facilities · JOB SUMMARY · Marriott Hotels strive to elevate the art of hospitality, innovating at e ...

  • Aga Khan University Hospital

    Operating Theatre

    2 days ago

    Aga Khan University Hospital Nairobi, Kenya Full time

    Aga Khan University Hospitals in Karachi, Pakistan and Nairobi, Kenya are private, not-for-profit institutions providing high quality health care. The Main Hospitals serve as the principal sites for clinical training for the University's Medical Colleges and Schools of Nursing an ...

  • Marriott

    Assistant Technician-Audio Visual at

    6 days ago

    Marriott Nairobi, Kenya Full time

    Marriott International is a leading global lodging company based in Bethesda, Maryland, USA, with more than 4,100 properties in 79 countries and reported revenues of nearly $14 billion in fiscal year 2014. · POSITION SUMMARY · Set-up, operate, and troubleshoot all AV/projection/l ...

  • Fairmont Hotels & Resorts

    EN - Duty Manager at

    1 week ago

    Fairmont Hotels & Resorts Nairobi, Kenya Full time

    The Fairmont Norfolk is a historic hotel in Nairobi, Kenya and is owned by the luxury hotel chain, Fairmont Hotels and Resorts. The hotel has 170 rooms, 4 restaurants, and consists of 5 main blocks, each ranging from 1 to 2 stories high. The hotel has a signature Tudor style of a ...

  • Kempinski Hotels

    Front Office Trainee at

    5 days ago

    Kempinski Hotels Nairobi, Kenya Full time

    Kempinski Hotels S.A. is Europe's oldest luxury hotel group. The group now has its head office in Geneva but was founded in Berlin in 1897 as the 'Hotelbetriebs-Aktiengesellschaft'. · Key Responsibilities · Under the supervision of the Departmental Trainer and Training Manager, T ...

  • Fairmont Hotels & Resorts

    Revenue Manager at

    4 days ago

    Fairmont Hotels & Resorts Nairobi, Kenya Full time

    The Fairmont Norfolk is a historic hotel in Nairobi, Kenya and is owned by the luxury hotel chain, Fairmont Hotels and Resorts. The hotel has 170 rooms, 4 restaurants, and consists of 5 main blocks, each ranging from 1 to 2 stories high. The hotel has a signature Tudor style of a ...

  • Raino Tech4Impact

    Quality Assurance and Production-Fish Value Chain at

    3 days ago

    Raino Tech4Impact Nairobi, Kenya Full time

    Raino Tech4Impact is a social enterprise that leveraging technology as an enabler to empower African communities. Founded in 2018, We have been developing technology-driven solutions in health, agriculture, sports, green energy and offer business support services. · Job Overview ...

  • Accor

    Cost Controller at

    3 days ago

    Accor Nairobi, Kenya Full time

    Accor S.A. is a French multinational hospitality company that owns, manages and franchises hotels, resorts and vacation properties · RESPONSIBILITIES · To monitor and control all procedures that affect the receipt, issuance, general controls and hotel sales – rooms, food and beve ...

  • Hyatt Place

    Housekeeping Coordinator at

    3 days ago

    Hyatt Place Nairobi, Kenya Full time

    This is the story of a different place. A place where conveniences, thoughtful service and flexible spaces help guests and colleagues move seamlessly from work to play, from frenzied to relaxed. We are that welcoming place, where guests and colleagues find uncomplicated experienc ...

  • Kempinski Hotels

    Engineering Trainee at

    5 days ago

    Kempinski Hotels Nairobi, Kenya Full time

    Kempinski Hotels S.A. is Europe's oldest luxury hotel group. The group now has its head office in Geneva but was founded in Berlin in 1897 as the 'Hotelbetriebs-Aktiengesellschaft'. · Summary · Reporting to the Training Manager, the trainee will be responsible for learning and fa ...

  • Hyatt Place

    Front Office Team Leader at

    3 days ago

    Hyatt Place Nairobi, Kenya Full time

    This is the story of a different place. A place where conveniences, thoughtful service and flexible spaces help guests and colleagues move seamlessly from work to play, from frenzied to relaxed. We are that welcoming place, where guests and colleagues find uncomplicated experienc ...

  • Kenya Electricity Transmission Company Limited (KETRACO)

    Manager, Real Time Operations at

    6 days ago

    Kenya Electricity Transmission Company Limited (KETRACO) Nairobi, Kenya Full time

    The Kenya Electricity Transmission Company Limited (KETRACO) is a 100% state-owned corporation incorporated on 2nd December, 2008 under the Company's Act, Cap 486 as a State Corporation pursuant to the Sessional Paper No. 4 of 2004 on Energy. · REF: KETRACO/5/1C/40/214/VOL I – B ...

  • The Coca-Cola Company

    Process Operator

    1 week ago

    The Coca-Cola Company Nairobi, Kenya Full time

    The Coca-Cola Company, which is headquartered in Atlanta, Georgia, is an American multinational beverage corporation, and manufacturer, retailer, and marketer of nonalcoholic beverage concentrates and syrups. · Key Purpose Statement · The primary role of the process operator is o ...