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    Senior Administrator - Nairobi, Kenya - Zamara Kenya

    Zamara Kenya
    Zamara Kenya Nairobi, Kenya

    1 week ago

    Default job background
    Full time
    Description
    Zamara is a financial services firm that primarily offers Actuarial Services, Pensions Administration and Consulting and Insurance Brokerage Services.

    Zamara has been in the Kenyan Market for over 23 years, initially operating as Hymans Robertson and more recently as Alexander Forbes.

    Roles and responsibilities

    Achieving Zamara's ambitious strategic priorities will be complex and challenging. Its continued success will be dependent on building and retaining a world-class team.
    The role holder leads a team of junior administrators/administrators in the management of pension schemes in line with the regulatory guidelines and SLAs in order to guarantee client satisfaction and retention
    This role reports to the Manager, Operations & Administration.

    In more detail, the areas of responsibility include:
    Database Administration

    Monitor team activity and coordinate workload in line with SLAs / trust deeds by organizing, prioritizing and making effective workload allocation.

    Maintain computerized member records, dealing with updates for periodic events such as member statements, allocation of interest, pension increases and scheme / fund valuations for quality service delivery.

    Identify issues with processes handled in teams and drive a process to find and implement solutions.

    Support and assist the management team where required in all aspects of service delivery and business support for example, ad hoc projects, auditing, etc.

    Review output administrator reports to ensure scheme data is readily available and error free.

    Client Service

    Understand member requirements and make every effort to ensure the required standards are met.

    Identify complaints at the earliest opportunity with a positive attitude, address the true root cause and implement effective corrective action(s) in order to prevent re-occurrence.

    Provide effective and efficient service delivery to both internal and external clients.
    Build and strengthen relationships, with internal and external clients.

    Operational Efficiency

    Process and organize the payment of claims within 30 days in liaison with fund managers and custodians.
    Take part in both internal and external audits.

    Assist the scheme renewal process and manage dealing with queries arisen during the issuing of benefit statements as required.

    Manage, review and amend work flow procedures in line with pension legislation and business requirements.

    Support the team in operational service delivery in accordance with legislation, policy conditions, business rules and procedures and within the legislative / regulatory framework.

    Experience and personal qualities

    Bachelor's Degree in a Business-related field
    Professional qualification in Actuarial / CPA / ACCA – added advantage
    5 years relevant experience
    PMI an added advantage
    Proficiency of the Admin system
    Strong understanding of the Retirement Fund Rules
    Strong knowledge of the income tax
    Strong knowledge of the Pensions Industry
    Proven technical knowledge of DC & DB pension scheme administration
    Good communication skills
    Team Player
    Client Service Orientation
    Diplomatic and sensitive
    Responsible & accountable
    Creative problem solver
    Results oriented
    Strong business sense
    Good organizational skills
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