Brenda Ndungu

Detailed in my resume, you will find my background in Talent Services, Learning and Development and Talent Acquisition with over 9 years’ experience in the Human Resources field. In this capacity, I have honed my skills in the recruitment and selection process as well as maintaining strong employee relations. I have spent the last 10 years of my career in various positions best described as doing what needs to be done to ensure staff and business needs, in the human aspect, are met in a timely fashion to ensure overall job satisfaction and as well identifying gaps in the organization and selecting the best fit for the organization as a whole. This has enabled me to learn quickly and find effective ways to solve problems and challenges. I am accustomed to a fast-paced multicultural environment where deadlines are a priority and handling multiple jobs simultaneously is the norm. I enjoy a challenge and work hard to attain my goals. Constant interaction with all levels of management has strengthened my interpersonal skills.

October 2022 to date:                        HRBP – Talent, Learning & Development   CIB Kenya Ltd 

Duties and Responsibilities

• As a Human Resource Business partner, serve as a trusted advisor to the assigned departments on matters, talent selection, performance management, employee relations and talent development.
• Support the design, development and delivery of learning initiatives and programs to enhance capabilities as dictated by business and industry direction needs.
• Contribute to the process of learning needs analysis; collate information and recommend suitable interventions for identified gaps.
• Support the Line manager to carry out end of learning evaluation to assess the impact of initiatives and programs, and skill transfer to the job.
• Monitor of personal development plans for divisions and/or departments to ensure adherence to plan and timely closure by the HR Business Partnering teams of competence and professional gaps.
• Supporting the Senior Manager Talent, L&D in coordinating career counselling and management of career development programs such as Universal Banker program, internship, job shadowing, job rotation and attachments.
• Proactively drive the registration and completion of E-Learning programs as assigned to learners.
• Develop tools to aid with Training Needs Analysis, Personal Development Plans and skill/ competence evaluation.
• Support the Senior Manager L&D in the development of the annual training calendar to facilitate the effective development planning within the Bank in line with business strategy and compliance with regulatory requirements.
• Generate reports on annual training programs and training calendar, which supports business strategy and complies with regulatory requirements.
• Proactively track the delivery of annual training programs in adherence to the training calendar.
• Communicate with trainers for training planning and scheduling of sessions to ensure smooth rollout of training programs.
• Prepare post training evaluation reports to measure immediate reaction and subsequent impact of training.

March 2022 to October 2022:Recruiter -Resourcing & Talent Management Department – Co-Operative Bank Kenya Limited 

Duties and Responsibilities

Talent Acquisition

• Utilize sourcing techniques to attract the highest quality of candidates and build a consistent candidate pool 
• Establish effective recruitment strategies and identify creative recruiting methods to source the most qualified candidates
• Determines applicant requirements by studying job descriptions 
• Work with hiring managers to develop recruiting plans and write job descriptions
• Build and maintain strong working relationships with hiring managers and interface with all levels of management to meet the requirements.
• Build applicant sources by researching and contacting media, recruitment agencies; cultivating relationships with industry professionals; providing organization information, opportunities, and benefits, making presentations, and maintaining rapport
• Attracts applicants by placing job advertisements, contacting recruiters and work toward developing a pool of qualified candidates
• Determines applicant qualifications by interviewing applicants, analyzing responses, verifying references, comparing qualifications to job requirements
• Evaluates applicants by discussing job requirements and applicant qualifications with managers, interviewing applicants on consistent set of qualifications
• Improves organization attractiveness by recommending new policies and practices; monitoring job offers and compensation practices; emphasizing benefits and perks
• Obtain necessary pre-hire documentation from candidates including compensation history, reports confirmation of prior work experience, certification confirmation or other job specific required credentials to be considered for a position within the firm
• Aligning the hiring process, beginning with screening applicants and interviewing potential hires, making recommendations, writing offer letters, conducting reference checks, and negotiating contracts
• Facilitate the entire interview process by managing all parties involved including the candidate and the hiring manager ensure adherence to all employment laws and company policies
• Communicate with managers and employees regularly to establish rapport, gauge morale and source new candidate leads
• Ensure positive applicant experience throughout the hiring process 
• Create and pass to the Head of HR, candidates who will be joining the Bank to ensure smooth on-boarding experience and adherence with confirmed start date to join the Bank
• Solicit feedback from hiring managers concerning “satisfaction level” to adjust performance/staffing strategy according to the feedback to ensure continued customer satisfaction

August 2018 to January 2022:Senior Officer -Talent, Learning and Organization Development – SBM Bank Kenya Limited 

Duties and Responsibilities

Learning and Development

• Conducting the training needs analysis on a yearly basis.
• Weekly preparation of the Knowledge Improvement Programme.
• Conducting the necessary evaluations after relevant trainings.
• Overseeing individual learning programmes across the Bank
• Implementing the learning policy for the Bank, review and improve on key processes

Employee On-boarding

• Leading the improvement of the Bank on-boarding standards, guidelines and polices.
• Delivering a joined up on-boarding experience pre and post start date
• Liaison with business leads to co-develop and implement department specific induction/orientation programmes.
• Gathering feedback to continuously improve the on-boarding standards at the Bank 

Staff Welfare Champion

• In charge of Staff Welfare Administration

Performance Management

• Partner with HRBP team to support line management with the performance management system
• Training staff on how to use the Balanced Score Card
• Regular updates of the Bank’s structure
• Collate performance appraisal ratings and facilitate sense checking engagements, provide constructive feedback and push back based on principles

Talent Management and Leadership Development

• Assisting with the delivery of the employee engagement agenda, communicating the engagement calendar of activities and ensure delivery of the same
• Maintaining records of employee IDP’s and utilize them in preparing learning interventions applying the 70:20:10 model
• Embed Talent Acquisition standards, policies and procedures and collaborate tin execution of the same

HR Initiatives

• Took lead in communicating and execution of various HR initiatives like mentorship, lunch and learn and other engagement initiatives
• Lead in HR communications
• Lead in managing the Bank’s Crèche programme

July 2017 to August 2018            Talent Services – Senior Officer       Chase Bank Kenya Limited (In Receivership)

Duties and Responsibilities

Learning and Development

• Assisting in conducting the training needs analysis on a yearly basis.
• Weekly preparation of the Knowledge Improvement Programme.
• Conducting the necessary evaluations after relevant trainings.

Recruitment and Selection

• Conducting assessments for short listed candidates 

Payroll and Administration

• Assist in Payroll Management.
• Staff leave management
• Managed staff confirmation process 
• Liaison with an external party for verification of the employees documents

Staff Welfare Champion

• In charge of Staff Welfare Administration

Performance Management

• Review performance management score cards and recommending based on best practice.
• Training staff on how to use the Balanced Score Card
• Regular updates of the Bank’s structure

HR Initiatives

• Took lead in communicating and execution of various HR initiatives like mentorship, Women at Chase initiatives, where the shoe pinches and much more
• Lead in managing the Bank’s Crèche programme

On-boarding Process

• On-boarding
• Ensure that new staff members have the necessary system access for their roles

September 2014 to July 2017            Talent Partner Services Officer       Chase Bank Kenya Limited, Nairobi

Duties and Responsibilities

Learning and Development

• Conduct the necessary evaluations after relevant trainings.

Recruitment and Selection

• Conducting interviews and short listing of candidates 
• End to end on-boarding and induction of successful candidates
• Staff separation management: exit interviews, clearing and so on

Payroll and Administration

• Assist in Payroll Management.
• Staff leave management
• Managed staff confirmation process 
• Liaison with an external party for verification of the employees documents

Staff Welfare Champion

• Assist with Bank’s medical administration

Performance Management

• Review performance management score cards and recommending based on best practice.
• Training staff on how to use the Balanced Score Card

On-boarding Process

• On-boarding and filling
• Ensure that new staff members have the necessary system access for their roles
• Prepare Staff IDs and open salary accounts for new staff members

Exit Management

• Ensure all exiting staff are deactivated from the bank’s systems
• Ensure that all exiting staff have completed the exit forms and duly cleared

February 2014 to July 2014   Strategy and Business Planning Intern   Coca-Cola Central, East and West Africa, Nairobi

•  Core tasks involved supporting the Strategic and Business Planning team. This includes analyzing data, support in data cultivation and providing key insights in economic trends.
• Developing skills in effective time management as well as prioritizing key assignments.
• Improving skills in analysis, data reporting, forecasting and business planning

May 2013 to December 2013       Business Development Intern            Safaricom Ltd, Nairobi

• Core tasks involved working with various sections of the Financial Services department with my assigned supervisor. These included Operations and Agent support, Product management and Business development, improved attention to detail by processing several bits of information at once when dealing with customer transactions. 
• Developed skills dealing with people and therefore establishing great relationships with clients.
• Developed skills in customer management and organization. 

August 2011 to September 2011       Human Resources Intern    Co-operative Bank of Kenya, Nairobi

• Worked independently and managed my own time effectively to meet deadlines as well as expectations
• Developed effective communication skills with staff and potential new staff during the recruitment and selection process.
• Developed positive working relationships with clients and different sections of the Human Resource Department

• BSc in International Business Administration
• Premier Higher Diploma in International Human Resource Management