Credit Controller at - Nairobi, Kenya - Rentokil Initial

    Rentokil Initial
    Rentokil Initial Nairobi, Kenya

    1 month ago

    Default job background
    Full time
    Rentokil Initial is a Global services company employing over 35,000 colleagues across 70 countries.

    The Company is at the cutting edge of technology and innovation as it strives to protect people and enhance lives, by controlling pests, improving hygiene and improving interior spaces with plants and scenting.

    Vacancies have arisen for a Credit Controller in our Nairobi branch.

    The purpose of this role is to manage the debt collection process in a manner where customer relations are built but also ensure that the cash collection targets as per budget is delivered in respect of the allocated portfolio, and to ensure that this is done effectively, in compliance with all applicable policies and procedures

    This role will effectively manage the incidence of bad debt, maintaining this at a level which is at least consistent with budget assumptions.

    Your day-to-day responsibilities will include:
    Carry out debt collection and consistently meet and maintain collection targets, including the targeted number of effective calls per day
    Keep a log of all correspondences with customers by updating your debtors register with relevant commentary every time. Complete all required actions of the Dunning Process timely
    Maintain a realistically low incidence rate of bad debt in line with the monthly targets, by ensuring no rollover
    Anticipate developments, and identify accounts that may require special attention and flag them early
    Handle disputed accounts by collecting all relevant information and documents to reconcile customer queries
    Undertake reconciliations, and compile documentation and necessary reports for necessary action by management
    Maintain accurate individual records and performance statistics for the debtors in your portfolio
    Obtain sufficient information to assess the risk of new and existing customers
    Work within guidelines provided and as per the Credit Policy, and report to the AR Team leader
    Close liaison with all colleagues in service and sales to ensure effective coordination of collection activity, sarong of client information,the target being timely collections and query resolution
    Provide accurate advice on debt management, queries, VAT issues etc
    Involvement in the reconciliations analysis of ledger accounts and invoicing history
    Liaise with invoicing team on Credit Control queries for prompt resolution
    Ensure all relevant details are provided to the rider to facilitate collection without unnecessary problems
    Undertake ad-hoc responsibilities as required

    Do you have what it takes? If you want to be considered for this role you will need:

    Relevant Tertiary Education advantageous in accounting field
    Proficient in English - written and spoken
    Credit Control skills is an added advantage and experience minimum 1 year
    Customer Care experience advantageous
    Numerical acumen
    Computer literate
    Strong negotiation skills
    Strong ownership & responsiveness
    High energy levels (action orientated)
    Self confident/assertive/passionate
    Problem solving skills/solution driven
    Strong demonstration of the values of service, relationships and teamwork
    Be self- motivated and display a high energy level
    Excellent planning and organisational skills
    Team player with a collaborative style
    Demonstrates the ability to take the initiative
    Highly developed communication skills (written / verbal / non-verbal)
    Ability to form strong customer relationships at all levels

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