Halima Ahmed

I have a strong background in customer relations, administration, and sales support roles, and I am proud of my track record in delivering exceptional customer service and building strong client relationships. As a Customer Relations Manager at DT Dobie, I successfully led teams, exceeding customer requirements and increasing customer satisfaction ratings. Throughout the implementation lifecycle, I handled client issues and developed effective problem-solving methodologies to address customer concerns promptly.

In my administrative roles, I provided comprehensive support, managed calendars, arranged travel, and maintained accurate records. I gained experience in project management, order management, and data analysis, ensuring adherence to budgets, monitoring order processes, and evaluating the effectiveness of promotions. Additionally, I excelled in generating reports and facilitating stock orders.

During my time as a Personal Assistant and Customer Relations Officer, I showcased my strong communication skills, attention to detail, and ability to promptly resolve customer issues. I actively supported the implementation of customer service modules, maintained a positive company image, and served as a reliable point of contact for customer inquiries and complaints.

Furthermore, I have valuable experience in sales support, actively contributing to business acquisitions, planning, retention, and management. I worked closely on marketing activities, negotiated agreements, and analyzed sales volumes to drive business growth.

Overall, I am proud of my diverse skill set in customer relations management, team leadership, administrative support, problem-solving, data analysis, and sales support. I possess excellent communication, organization, and time management skills, along with proficiency in Microsoft Office and e-marketing.

I hold a Bachelor of Science degree in International Business Administration with a focus on Marketing from the United States International University. This educational background has equipped me with a strong foundation in business principles, marketing strategies, and market analysis.

In addition, I have completed a certificate program in Customer Relations Management from the European Business University of Luxembourg. This specialized training has enhanced my understanding of effective customer relationship management techniques and strategies.

Moreover, I have attended various professional training programs and workshops to further enhance my skills. These include a certificate program in Excel-Beyond Basics and advanced level, Process Specialist training from Daimler Global Training, and a two-day "Rebranding Minds" Transformational Program on the Philosophy of Greatness.

Furthermore, I have received training in ISO 9001:2015 and 14001:2015 standards as an internal auditor and implementer, showcasing my commitment to quality management systems and continuous improvement.

Overall, my education has provided me with a solid academic foundation in business administration, marketing, and customer relations, and I have supplemented my formal education with specialized training programs to stay updated with industry best practices and enhance my professional skills.