Kevin Ochieng

Accountants Assistant

Sugarbowl Ventures Ltd, Spring valley, Nairobi.

• Providing management with financial information through the analysis of accounting data.
• Preparing accounts for assets, liabilities, and capital.
• Documenting financial transactions by updating account data.
• Recommending financial actions and summarizing current financial status.
• Collecting data, preparing the balance sheet, and the profit and loss statement.
• Auditing documents to handle financial transactions.
• Preparing policies and procedures to maintain accounting control.
• Ensuring financial security by adhering to internal controls.
• Processing payments by verifying documentation and requesting disbursements.

Restaurant Cashier

Sugarbowl Restaurant, Spring valley, Nairobi.

• Currently entrusted with overseeing all customer-facing financial transactions, handling daily sales with precision.
• By implementing personalized greeting protocols and streamlining query resolutions, we significantly improved the customer experience, resulting in a 25% boost in satisfaction scores and a 15-minute reduction in average query resolution time per interaction.
• Through effective communication of daily specials and recommendations, we successfully increased upselling of appetizers and desserts by 10%.
• With a meticulous approach, financial transactions for over 300 daily customers were managed, maintaining a remarkable 98% accuracy rate in cash handling.
• Adept at fostering strong customer relationships, contributing to a notable 50% surge in positive online reviews for the restaurant.

Industrial attachment 

National Social Security Fund (NSSF Kenya) ·

1. Registration Officer:
   Validated employer returns and issued Unique Payment Numbers for efficient receipting processes. Resolved Suspense account discrepancies by ensuring accurate establishment of NSSF numbers. Conducted informative sessions with members to highlight the benefits of registering with the Fund.
    
2. Cash Office.
   Provided debit receipts and maintained records of bounced cheques. Updated the income cashbook and supported field offices in revenue receipt duties. Reconciled transactions from SAP and M-Pesa platforms. Managed the uploading and processing of general ledger data.
    
3. Benefits Officer:
   Scrutinized benefits claims to verify document completeness and accuracy. Orchestrated claim processing in the system to determine amounts due and recipient bank particulars. Generated and filed payment information reports systematically. Oversaw the review, approval, and transmission of payment data to the Authorization section within the system. Addressed customer inquiries and issues from various channels, including Branch Officers, the call center, and walk-in clients.
    
4. Compliance Officer:
   Educated and raised awareness among employers, employees, and the public regarding NSSF ACT No. 45 of 2013. Conducted thorough inspections of employer records to ensure adherence to the NSSF ACT regulations. Collaborated with the Registration Officer in registering new employers, employees, and voluntary contributors. Updated and managed zonal records, encompassing employer listings, contribution registers, defaulters' records, penalty logs, and bounced cheque information. Monitored and pursued employer compliance matters diligently. Prepared comprehensive inspection and zonal reports. Handled member and employer grievances effectively. Validated employer returns and issued Unique Payment Numbers for streamlined cash receipt processes.

Bachelor of Business Administration - Accounting

Maseno University

Bachelor of Business Administration with a specialization in accounting within the field of Information Technology, awarded Second Class Honors Upper Division on December 16, 2022. Key coursework includes Advanced Financial Accounting and Reporting, Accounting Systems, Income Tax for Corporations and Cost/Managerial Accounting.