Best professionals offering call center representative services in Nairobi

Call Center Representative

Service Overview

As a call center representative, you will be the first point of contact for customers, providing them with information and assistance via phone, email, or chat.

Professional Requirements

To be successful in this role, you will need excellent communication skills, both written and verbal, as well as the ability to remain calm under pressure and work well in a team environment.

Recommended Accreditations and Certifications

While not always required, certifications in customer service, sales, or telemarketing can be beneficial in advancing your career.

Choosing the Best Service Provider

When selecting a call center representative, look for someone with strong communication skills, a positive attitude, and experience working with customers in a similar industry.

Questions to Ask Before Hiring

• What experience do you have in customer service?
• How would you handle a difficult customer?
• Can you provide examples of successful customer interactions?

Useful References

For more information on becoming a call center representative, consider visiting your local job center or checking out industry-specific resources.

Prices in Nairobi

On average, call center representatives in Nairobi can expect to earn between 200 and 500 KES per hour, depending on experience and industry.

Requesting a Quote

When requesting a quote for call center services, be sure to provide detailed information about your needs, including the number of representatives required, the duration of the project, and any specific requirements or qualifications you have for the representatives.

Fees for Call Center Representative freelancers

The average daily fee for the experienced freelancers is 1,500 KES.

The fee varies depending on the city in which the are located. For instance, the average daily for a Call Center Representative in Nairobi is 1,800 KES while in Mombasa is 1,200 KES or in Kitale is 1,500 KES.