

Brian Kithinji
Upper Management / Consulting
Services provided
am a personal and proactive self-taught call center representative and a bachelor’s degree holder in
Project Planning and Management from Moi University.
I bring comprehensive set of skills that I believe will be valuable to Call Center International Kenya that
include excellent upselling techniques, conflict resolution skills in ways that I have mastered the art on
how to de-escalate calls and build a positive customer experience, phone etiquette, conflict resolution
and good communication skills. I take pride on my stellar communication skills. I am diligent on matters
documentation and expectant about learning new techniques to help in the progress of my career.
Experience
Currently working as a freelance writer and translator.
Education
Bsc.Project Planning and Management
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