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Brian Kithinji

Brian Kithinji

Project Manager

Upper Management / Consulting

Nairobi, Nairobi Area

Social

Services provided $10 / hour

Customer Service / Support (3)

About Brian Kithinji:

am a personal and proactive self-taught call center representative and a bachelor’s degree holder in 
Project Planning and Management from Moi University.
I bring comprehensive set of skills that I believe will be valuable to Call Center International Kenya that 
include excellent upselling techniques, conflict resolution skills in ways that I have mastered the art on 
how to de-escalate calls and build a positive customer experience, phone etiquette, conflict resolution
and good communication skills. I take pride on my stellar communication skills. I am diligent on matters 
documentation and expectant about learning new techniques to help in the progress of my career.

Experience

Currently working as a freelance writer and translator.

Education

Bsc.Project Planning and Management

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