Brian Kithinji

am a personal and proactive self-taught call center representative and a bachelor’s degree holder in 
Project Planning and Management from Moi University.
I bring comprehensive set of skills that I believe will be valuable to Call Center International Kenya that 
include excellent upselling techniques, conflict resolution skills in ways that I have mastered the art on 
how to de-escalate calls and build a positive customer experience, phone etiquette, conflict resolution
and good communication skills. I take pride on my stellar communication skills. I am diligent on matters 
documentation and expectant about learning new techniques to help in the progress of my career.