
MARY WANGARE
Customer Service / Support
Services offered
Personable Call Center Representative with 2+ years of experience. Eager to support organizations in ensuring customer satisfaction and retaining clients through effective and efficient handling of customer inquiries.
Experience
- Managed high-volume customer support calls, efficiently resolving inquiries and complaints.
- Implemented a new and improved customer feedback system which boosted customer satisfaction by 30%.
- Trained and mentored new employees, enhancing team performance by 20%.
- Helped develop new strategies for customer retention.Handled customer complaints and inquiries via phone and email.
- Assisted in developing new customer service protocols which resulted in a 15% decrease in monthly customer complaints.
- Achieved one of the highest customer service scores for consistently meeting customer needs.
Education
- Active member of the University's Customer Service Club
- Led a team of volunteers for a statewide Customer Service Event
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