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Thika
MARY WANGARE

MARY WANGARE

Call Center Representative

Customer Service / Support

Thika, Nairobi Area

Social

Services offered

Personable Call Center Representative with 2+ years of experience. Eager to support organizations in ensuring customer satisfaction and retaining clients through effective and efficient handling of customer inquiries. 

Call center representative
Customer service
Approximate rate: KSh 1,000 per hour

Experience

 

  • Managed high-volume customer support calls, efficiently resolving inquiries and complaints.
  • Implemented a new and improved customer feedback system which boosted customer satisfaction by 30%.
  • Trained and mentored new employees, enhancing team performance by 20%.
  • Helped develop new strategies for customer retention.Handled customer complaints and inquiries via phone and email.
  • Assisted in developing new customer service protocols which resulted in a 15% decrease in monthly customer complaints.
  • Achieved one of the highest customer service scores for consistently meeting customer needs.

Education

  • Active member of the University's Customer Service Club
  • Led a team of volunteers for a statewide Customer Service Event

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