Edwin Ingati
Customer Service / Support
Services offered
Highly conscientious Professional, bringing onboard successful previous work experience in Customer Service, Administration and Community Development. Seeks to leverage stellar research, report writing and presentation abilities, stakeholder management, networking, program, and admin support management skills to identify and serve the needs of the community. Moreover, Possesses outstanding interpersonal skills and works seamlessly across all levels with internal stakeholders, senior management, and external partners to build a culture of collaboration and long-lasting sustainable change. I am looking forward to working in a dynamic and challenging environment that will enable me to utilize my strengths in interpersonal skills, excel and contribute towards the organization's growth and development.
Experience
Customer service executive with exceptional communication and dispute-resolution skills. Demonstrated success in building strong customer relationships, managing customer service teams, and resolving conflicts between customers and the company. Skilled in analyzing data to identify trends and make data-driven decisions. Able to adapt quickly to changing tech environments.
Education
- Master’s Degree in Development studies| Jomo Kenyatta University of Agriculture Technology | Jan 2022- ongoing.
- Bachelor’s Degree in Development Studies |Jomo Kenyatta University of Agriculture Technology | 2019.
- Diploma in Social Work and Community Development | Jomo Kenyatta University of Agriculture and Technology |2015.
- Customer Service Certification | Safaricom Digital Academy
- Python, PASCAL, GIS, AutoCAD, EPANET Certification| Safaricom Digital Academy
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