Virginia Mumbi

With two years of experience in customer service, I have honed my skills in communication, problem-solving, and delivering exceptional customer experiences.

At my previous role with Shutterfly USA, I managed a high volume of inbound and outbound calls, addressed customer inquiries, and resolved complaints with efficiency and empathy. My dedication to customer satisfaction resulted in a consistent satisfaction rating. Key responsibilities included:

Proficient in call monitoring, evaluation, and feedback 
Attention to details. 
Good command of MS Office (Outlook, word, Power point, excel) 
Excellent verbal and written communication skills. 
Proficient in e-learning tools and software. 
Strong organizational and time management abilities. 
Emotional resilience. 
Active listening skills. 
Familiar with call center software and quality monitoring tools. 
Target driven with high energy levels.