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    Operations Specialist at - Nairobi, Kenya - Bolt

    Bolt
    Bolt Nairobi, Kenya

    2 days ago

    Default job background
    Full time
    Description
    Bolt, previously known as Taxify, is the leading European transportation platform providing ride-hailing and scooter sharing services. The company's mission is to make urban travel easier, quicker and more reliable

    About the role

    As an Operations Specialist, you will be responsible for day-to-day management of key metrics within city operations, focusing on maintaining and improving quality, performance, and compliance.

    You will be working closely with the Senior Operations Manager and Country Manager where your work will have a direct impact on the business growth through achieving milestones and key metrics.


    Main tasks and responsibilities:

    Creating and optimising processes – efficiency is our priority; you will help us find the most efficient way to run operations.

    Analysing data – you will monitor our supply performance, quality and city operations metrics to ensure solid supply coverage and utilisation.

    Collaborating with local operations and other local/HQ teams to streamline relevant processes and suggest improvements.

    Hands-on supply management in Kenya- working autonomously and taking initiatives through the stages of driver acquisition, conversion and retention.

    Develop and execute strategies/initiatives to increase our operational efficiency and solve relevant operational challenges.


    About you:
    You have 2+ years experience in operations, analytics or a similar role
    Experience in project management will be added advantage
    You are a strong collaborator with excellent communication skills (both verbal and written) in English & Swahili
    You are highly analytical and have a data-driven mindset with excellent Excel skills
    You are a hustler, not stopping after several obstacles a day
    You are passionate about new technologies and ride-hailing
    You have a strong motivation to solve problems creatively and efficiently
    You thrive in a fast-paced environment
    You are detail-oriented and organised
    You are customer-oriented and will strive to strengthen your driver value proposition to ensure supply growth

    Experience is great, but we also look for drive, intelligence, and integrity. So, even if you don't tick every box, please consider applying if you feel you're the kind of person described above
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