- Implement the Corporate customer, Journey.
- Essential
- Essential
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Project management services
2 months ago
beBee Professionals Nairobi, Kenya Project Management Services Freelance KSh20,000 - KSh40,000 per monthA private international organization (NGO) in partnership with the government has created new vacancies for graduates and undergraduates within Nairobi. Our company deals with Worldwide Business Inventions. · We are looking for ambitious and goal- oriented individuals to be par ...
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Preferred Dates and Times Mention when you would like the service to be delivered Are there any deadlines or important dates · I need this service: As soon as possible · Priority of this service: Immediacy will be valued · ...
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Service Delivery Manager
1 week ago
NTT Limited Nairobi, Kenya Full timeABOUT THE COMPANY · NTT Ltd. is a leading global technology services company. We partner with organizations around the world to shape and achieve outcomes through intelligent technology solutions. For us, intelligent means data driven, connected, digital and secure. As a global I ...
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Manager – Medicine Services at
1 week ago
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Client Service Managers at
13 hours ago
HCS Affiliates Group Nairobi, Kenya Full timeHCS Affiliates Group, is a one-stop human resources and management consultancy organization, headquartered in Nairobi, Kenya. · Our Client in the telecommunications sector seeks to recruit Client Service Managers. · Job Purpose · To provide back-end support to assigned Key Accoun ...
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Manager – Surgical Services at
1 week ago
Aga Khan University Hospital Nairobi, Kenya Full timeThe Aga Khan Academy Nairobi is operated by Aga Khan Education Service Kenya (AKESK), a non-profit organization, with close to a hundred years' experience operating schools in Kenya · The position · The Aga Khan Hospital, Kisumu is an institution of the Aga Khan Health Service, K ...
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Manager, Legal Services at
1 week ago
Eagle HR Consultants Nairobi, Kenya Full timeHR, Payroll & Consulting Solutions People are at the heart of every successful organization. Investing in human capital is one of the smartest moves a business leader can make. But without the right systems to manage and measure your performance, this investment will never truly ...
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Management Services Intern
1 week ago
World Food Programme Nairobi, Kenya Full timeABOUT THE COMPANY · The World Food Programme is the world's largest humanitarian agency fighting hunger worldwide. · JOB SUMMARY · Management Services, especially the asset management and stores docket currently manages the assets received for the CO and dispatched to various off ...
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Manager – Paediatric Services at
1 week ago
Aga Khan University Hospital Nairobi, Kenya Full timeThe Aga Khan Academy Nairobi is operated by Aga Khan Education Service Kenya (AKESK), a non-profit organization, with close to a hundred years' experience operating schools in Kenya · The position · The Aga Khan Hospital, Kisumu is an institution of the Aga Khan Health Service, K ...
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Manager, Legal Services
6 days ago
Tourism Fund Nairobi, Kenya Full timeABOUT THE COMPANY · Tourism Fund is a body corporate established under the Tourism Act, 2011 which came into operation on 1st September, 2012 vide special issue Kenya Gazette Supplement No. 93 of 24th August, 2012. The Fund is the legal successor to Catering and Tourism Developme ...
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Manager – Theater Services at
1 week ago
Aga Khan University Hospital Nairobi, Kenya Full timeThe Aga Khan Academy Nairobi is operated by Aga Khan Education Service Kenya (AKESK), a non-profit organization, with close to a hundred years' experience operating schools in Kenya · The position · The Aga Khan Hospital, Kisumu is an institution of the Aga Khan Health Service, K ...
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Manager - Actuarial Services at
1 hour ago
Capex Life Assurance Kenya Nairobi, Kenya Full timeFounded in 2000 with headquarters in Lagos, Nigeria, Capital Express Assurance has grown over the years to become one of the biggest life insurers in West Africa and has made the extra step to add Eastern Africa region to its global footprint. Operating as Capex Life Assurance in ...
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Kenya Development Corporation Nairobi, Kenya Full timeKenya Development Corporation Ltd (KDC) is a Development Finance Institution which was established in 2020 to merge the operations of Industrial and Commercial Development Corporation (ICDC), Tourism Finance Corporation (TFC) and IDB Capital Limited · JOB GRADE KDC 4 · Job Purpos ...
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Customer Service
20 hours ago
Liberty Verified Company Nairobi, Kenya Remote job with geographical restriction Full time KSh45,000 - KSh60,000 per monthJob Purpose · The Customer Service/Administration Officer will be responsible for ensuring continuous customer engagement and satisfaction and handling day-to-day administrative activities of the business. · Duties and Responsibilities · Guide and lead the team members to deliver ...
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sales and marketing, business communication
1 month ago
beBee Professionals Nairobi, Kenya Sales & Marketing Management Freelance KSh3,000 - KSh80,000 per monthSales marketing director and also a managing director and the servises should be soon. A trained personnel in Business communication and computer engineering · I need this service: As soon as possible · Priority of this service: Proximity will be valued · ...
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Personal driver
1 month ago
Am a driver cum Supply chain manager,able to handle all administrative roles as assigned and flexible to adopt the changing work needs hence meeting the set targets without due influence.. · I need this service: As soon as possible · Priority of this service: Proximity will be va ...
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I want to be a Manager
2 months ago
I want to be an expert manager with skills in overall business operations. I am a graduate unemployed who pursuing the career of my dream. Your good support will help me to achieve my desired dream. · I need this service: As soon as possible · Priority of this service: The cheape ...
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Remote part-time work Men only
3 weeks ago
ONE CONKLIN LLC Verified Company Nairobi, Kenya Remote job with geographical restriction Part time KSh100,000 - KSh600,000 per monthjob description: · Sales assistants are important members of the sales team and are responsible for assisting sales managers and sales representatives in completing daily sales tasks. · You will process sales orders, follow up on customer information, prepare sales reports, etc., ...
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Hospitality (4 positions)
20 hours ago
Azure Resort Verified Company Nairobi, KenyaResponsibilities: · Greet guests warmly upon arrival and escort them to their tables, ensuring a positive first impression. · Present menus and provide detailed explanations of menu items, highlighting specials and recommendations. · Take accurate food and beverage orders from gu ...
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Aga Khan University Hospital Nairobi, Kenya Full timeThe Aga Khan Academy Nairobi is operated by Aga Khan Education Service Kenya (AKESK), a non-profit organization, with close to a hundred years' experience operating schools in Kenya · The position · The Aga Khan Hospital, Kisumu is an institution of the Aga Khan Health Service, K ...
Senior Corporate Services Manager at - Nairobi, Kenya - KCB Bank Kenya
Description
Kenya Commercial Bank Limited is registered as a non-operating holding company which started operations as a licensed banking institution with effect from January 1, 2016.
The holding company oversees KCB Kenya - incorporated with effect from January 1, and all KCB's regional units in Uganda, Tanzania, Rwanda, Burundi, Ethiopia and South SudanMain Duties & Responsibilities:
Provide quality and excellent corporate customer service within set TAT and in line with the set SLA an ensure 100% due diligence to mitigate frauds, forgeries, and operational losses.
Identify and develop customer service strategic opportunities for corporate business.Closely monitor any service lapses/ disruptions and promptly engage the relevant support unit, customers, or CRM to fast track and to ensure resolution within TAT.
Liaise and work closely with Relationship managers and Business Heads on customer service improvement efforts.Champion delivery of consistent, seamless, and trusted customer experience within corporate to ensure customer retention and loyalty.
Ensure compliance to the Bank's policies, procedures as per the SOPOs and regulatory requirements.
Continuously monitor and suggest improvements on existing SLA's and suggest remedial actions on lapses, ensure response to customer complaints is within agreed TAT.
Fastrack and ensure closure of customer service gaps identified in Audit reports.Market for new business lines & / or increase wallet share and refer the same to CRM for relationship management, Cross selling of corporate and all bank services and products as per agreed in the annual target.
Coordinate and implement recognition programs and service awareness campaigns / training to promote corporate service excellence in branches and within corporate business.
Lead, Develop and Direct the Corporate Service Team to deliver the department's financial and non-financial performance targets.Responsible for the recruitment, development and retention of relevant skills and resources to meet the business needs.
Responsible for performance management of the team – Monitor and manage the performance and development of staff within Business Enablement Unit.
This includes regular one-on-one feedback sessions, coaching, conducting mid-year and final performance appraisals, as well as moderation.Evaluate and manage direct subordinates' performance in a fair and consistent manner to achieve high standards of competence, motivation, and service orientation.
Create an environment in which learning, and development are valued and pursued.Co-create a harmonious working environment with the team to enhance staff engagement.
Ensure that disciplinary action and grievances are addressed and aligned to the KCB Group policies and procedures.
Academic & Professional Qualification:
Desirable
Master's degree in a relevant field from a recognized institution is an added advantage.
Postgraduate and or Banking qualifications will be an added advantage.
Professional qualifications in Banking Operations will be an added advantage.
Work Experience & Skills:
Attention to detail and excellent research, analytical, and problem-solving skills.
Integrity & courage to challenge actions within various business units and status quo.
Strong Leadership Skills.
Strong persuasion, management, and communication skills.
Strong Organizational Skills.
Excellent stakeholder management Skills
Create approach, with the ability to anticipate challenges and develop innovative solutions.
Desirable
Prior experience of dealing with customers.
High degree of interpersonal skills when dealing with a range of people and situations.
Excellent in Microsoft Excel Skills.
Negotiation and Influencing skills.
Planning and personal organizational skills.
Emotional Intelligence Skills.