Jolyne C.

Flexible Manager oriented towards achieving results. Dedicated professional with proven record of generating and building relationship, managing projects from conception to completion, developing training solutions and directing corporate initiatives. Proven ability to work with senior executives to integrate solutions aligned to overall business operating strategies. Exemplary at securing customer loyalty, developing strong relations with internal staff, external partners and vendors at all levels of the organization. Managing budgets and working on tight deadlines in a dynamic environment.

Youth Program Development Expert Youth Connect Hub; February 2022 to Date 

Duties and Responsibilities 

 Designed and implementing programs that provide opportunities for the youths to gain skills and advance their knowledge of leadership and governance, career and personal development, entrepreneurship and Innovation through experiential learning. 

 Provided full project management oversight to ensure excellence in execution of the hub plans and programs.

  Led in project planning and coordination to ensure timely and quality implementation of all 2 program activities.

  Facilitated entrenchment of a culture of innovation through effective cultivation of ideas, best practices, pivoting and harnessing of lessons.

  Provided support on the monitoring and evaluation framework and systems and processes along with partners and the team. 

 Provided the leadership in developing, coordinating and managing strong strategic partnerships, coalitions and networks to ensure that their outputs are aligned with the objectives of the hub.

  Collaborated with youth and adult education service management team to ensure the effective coordination of program schedules and related events for the youth.

  Assisted with funds development for educational and youth programs.

  Managed the development and maintenance of the learning center.

  Engage in networking and partnership building, innovation, knowledge management and capacity building. 

Key Achievement: 

 Successfully trained 100+ College students and assisted them tap into the wealth of knowledge, experiences and collaborative global engagement to succeed in their respective pursuits. 

 Represented the company at industry events, conferences, and networking opportunities to build brand awareness and cultivate relationships with key stakeholders. 

Public Relations Officer Rapha Hospitals and Clinics; July 2021 to February 2022 

Duties and Responsibilities

  Applying excellent customer service skills while offering advice and assistance to customers in a professional and efficient manner.

  Leading in establishing a performance-driven culture through setting clear expectations, monitoring progress, and providing ongoing coaching and feedback.

  Develop corporate communication strategies and programmes, including project timelines.

  Work with management to identify trends and developments that might influence PR strategies.

  Coordinate and manage project tasks to ensure project delivery within allotted budget and timelines.  Leveraged insights from customer interactions, industry trends, and market research to identify opportunities for product-market fit and drive targeted sales efforts.

  Attending and engaging team meeting relating to budgets, targets and company updates to ensure operational efficiency and excellent service delivery. 

 Build and maintain strong customer, internal and external stakeholder relationships through regular meeting and communications.

 Key Achievement:

  Led the implementation of five medical camp projects (planning, budgeting, implementation and reporting) with an annual budget of KSH 500,000. 

 Served as thought leader and subject matter expert within the organization, contributing valuable insights to inform product development, marketing initiatives and customer success strategies. 

Country Chair, Kenya Global Goodwill Ambassadors Foundation; October 2018 to July 2021 

Duties and Responsibilities 

 Worked directly with appointed director and focal leaders to delegate responsibilities and ensure all aspects of the organization were running efficiently.

  Promoted Global Goodwill Ambassadors Foundation educational programs, initiatives, meetings/meetups and cause groups to the ambassadors. 

 Track trends in humanitarian and development work at the country and regional levels and lead in the conceptualization of niche approaches that GGA can fill.

 Built effective strategic partnership opportunities from the humanitarian organizations. 

 Scoped funding opportunities that lead to the development of proposals, with special attention to program narrative, work plans, milestones and budgets; liaised with other program leaders on the design of new or expanded initiatives.

  Identified donors aligned with our strategy through prospect research and landscape analyses, build engagement strategies and propose go or no go decisions. 

 Contribute to a network of Global Goodwill Ambassadors representatives to learn from their experiences and ensure linkages and a common, shared humanitarian vision across the globe. Key Achievements: 

 Coordinated the planning and implementation of the 1st inauguration meeting with participation of 200 Ambassadors across Kenya and other consecutive meetings. 

 Facilitated and hosted Women Empowerment Workshop held on focusing on shaping themselves to economic empowerment and community around them. East Africa Administrator Reocomm Group; August 2017 to October 2018 Duties and Responsibilities 

 Assisted managers in day-to-day coordination and management of business operational activities. Praised by each for problem solving and quick thinking.

  Negotiated and approved contracts with vendors, suppliers, government agencies and other relevant organizations in order for business to operate efficiently on a daily basis. 

 Coordinated and managed project tasks by creating assignments, tracking progress and resolving issues to ensure project delivery within allotted budget and timelines within company policy and procedure. 

 Liaised between customer and management to ensure smooth operations delivery.

  Managed budgets and prepared financial reports for senior management.

  Ensured that all activities conform to the local, government, industry and company standards.

  Fostered good working relationships with 15 vendors and service providers.

  Delivered reports to department heads, management teams and board of directors to provide insight into the overall efficiency of the organization. 

 Planned and organized conferences, events, staff training, and employee engagement activities thus keeping a master calendar of schedules and vacations. 

Key Achievements:

  Scheduled and coordinated meetings, appointments, and travel arrangements for supervisors, contractors and managers. Slashed time lost by them to travel problems by 25%. 

  Provided executive project support, administrative help, contract renewals, and data tracking. Commended 10 times by executives for resourcefulness. 

 Developed new filing and organizational practices, saving the company with KSH 100,000 in contracted labor expenses. 

Certificate in Strategic Management 1 and 2 – European Business University in Luxembourg; July 2022 to date. 

 Certificate in Finance Management 1 and 2 – European Business University in Luxembourg; February 2022 to July 2022.

  Certificate in Business Management 1 and 2 – European Business University in Luxembourg; February 2022 to July 2022.

  Certificate in Women in Leadership – European Business University in Luxembourg; September 2021 to January 2022 

 BSC in Telecommunication and Information Engineering (Hons)- Jomo Kenyatta University of Agriculture and Technology (JKUAT); January 2011 to June 2016. 

 Kenya Certificate of Secondary Education- Kapsabet Girls’ High School; January 2007 to December 2010.