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    Client Service Managers at - Nairobi, Kenya - HCS Affiliates Group

    HCS Affiliates Group
    HCS Affiliates Group Nairobi, Kenya

    1 day ago

    Default job background
    Full time
    Description
    HCS Affiliates Group, is a one-stop human resources and management consultancy organization, headquartered in Nairobi, Kenya.

    Our Client in the telecommunications sector seeks to recruit Client Service Managers.
    Job Purpose
    To provide back-end support to assigned Key Account Managers and Business Development Advisors to process quotes and sales orders. The role will be involved in proactive customer engagement checking client health status, complaints resolution and mitigating complaints arising. In addition, the role will support the team to achieve sales targets through telesales.


    Reports to:
    Sales Enablement Manager


    Location:
    Nairobi


    Responsibilities:
    Interface with technical support team to ensure timely service restoration and SLA management
    Follow up with Finance to ensure billing is correct, credit notes and collection are promptly done
    Sustain and ensure base line revenues are maintained and grown month on month
    Supplement the sales team by initiating Telesales to complement the activities made by the sales seeding team on postpaid voice and mobile data solutions and Vuka campaigns
    Initiate Surveys, Service activation, generate quotes and receipting of all first orders
    Respond to customer inquiries, raised on emails or via calls
    Plan and organize the fulfillment of client orders to ensure timely delivery
    Develop and implement policies and procedures necessary for meeting the requirements of clients and ensuring a satisfied clientele
    Contact clients to ensure they are satisfied with received products and services
    Collaborate with other business functions to ensure smooth handling and maintaining sustainable long business relationship
    Assist in resolving clients' issues/problems by listening to complaints and proffering solutions effective for satisfactory resolution

    Requirements
    Academic Qualification & Professional Knowledge

    Bachelor's degree with sales background or other sales related qualifications
    3-5years in Sales and Marketing, IT Sales management, Business administration and management and or Relationship Management

    Required Skills

    Knowledge of the telecommunications industry.
    Sales Management / Processes
    Analytical skills / Critical thinking
    Client focus & Results orientation
    Business acumen and Strategic orientation / Quick decision making
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