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    Sales Intern - Nairobi, Kenya - Jumba

    Jumba
    Jumba Nairobi, Kenya

    1 week ago

    Default job background
    Full time
    Description
    Jumba is a construction tech platform that simplifies B2B purchase and financing of construction materials


    Job Purpose:

    In this role, you'll learn how to curate awesome experiences for our customers and grow our financing product from its current launch stage to a major success.


    Fun Fact:
    People at Jumba have in the past year reinvented an entire industry, imagine what you could do here
    Responsibilities
    Sales - Upsell our financing product to customers.
    Proper sharing of invoices and receipts once orders have arrived.

    Customer Support - Running and managing calls at the call centre.
    Onboarding & verification of customers and their KYC.
    Timely approval of customer orders.
    We are the voice of the customer; and act as the bridge between customers and the Jumba team.
    Analyzation of customer feedback to ensure customers receive a positive customer experience.
    Effective and efficient running of the Customer Service at JUMBA i.e. calls, emails, and WhatsApp.

    Customer Engagement and Satisfaction - We improve customer engagement and reduce churn.
    Help build customer relationships and maintain customer loyalty.
    Enhance customer satisfaction to 100%

    Requirements
    Qualifications

    A bachelor's degree.
    6 months experience in a sales role in financial services.
    Good communication and negotiation skills.

    Must have skills

    Negotiation skills
    Interpersonal Skills
    Communication skills
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