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ICG Risk Analysis Credit Risk Associates at
Found in: beBee S2 KE - 5 days ago
Citi Nairobi, Kenya Full timeCitibank N.A. Kenya has been operating in Kenya since 1974 and has two branches in Nairobi and Mombasa, serving Corporate and Institutional clients. Citibank Kenya is the regional hub for the Citi East Africa cluster, which covers Kenya, Uganda, Tanzania and Zambia. It's the only ...
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Sales Associates at
Found in: beBee S2 KE - 16 hours ago
Platinum Credit Limited Nairobi, Kenya Full timePlatinum Credit Limited is a credit only Micro-Finance Company licensed in Kenya under the Company's Act. The company, was founded in 2003 with a vision to provide emergency loans to Civil Servants, TSC members and employees of selected companies. We deliver cash in 24hours, with ...
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Credit Analyst/Admin Reliver at
Found in: beBee S2 KE - 2 days ago
Inuka Africa ltd Nairobi, Kenya Full timeABOUT US · Inuka Africa ltd is a non-deposit taking microfinance institution registered and operating in Kenya since 2011. We provide training, capacity building and financing to micro and small enterprises, small holder farmers and agribusiness sectors. We are intensely focused, ...
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Credit Analyst/Admin Reliver at
Found in: beBee S2 KE - 16 hours ago
Inuka Africa Nairobi, Kenya Full timeINUKA Kenya Trust is a grassroots social movement founded in 2009. It is a non-profit organisation dedicated to inspiring Kenyans at every level to take charge of improving their own lives. INUKA believes that it is up to Kenyans to transform Kenya and Kenyan problems must be met ...
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Chief Branch Manager at
Found in: beBee S2 KE - 1 day ago
Mwananchi Credit Ltd Nairobi, Kenya Full timeMwananchi Credit Limited was incorporated as a private limited company under the Companies Act (Cap 486) of the Laws of Kenya. It initially started operations under the names Mwananchi Microlink Ltd which was incorporated on 15th April 2010. On 10th January 2012, it later changed ...
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Customer Support
Found in: beBee S2 KE - 1 day ago
Odoo Nairobi, Kenya Full timeOdoo is an open-source suite of integrated business applications actively programmed, supported, and organized by Odoo SA. Odoo is similar to many open-source projects where customized programming, support, and other services are provided by an active global community and partner ...
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Manager, Management Information
Found in: beBee S2 KE - 6 days ago
Standard Chartered Bank Kenya Nairobi, Kenya Full timeStandard Chartered Kenya, whose official name is Standard Chartered Bank Kenya Limited, but is sometimes referred to as Stanchart Kenya, is a commercial bank in Kenya. · RESPONSIBILITIES · Strategy · Support the Country Credit Head (CCH) and Head Policy and Governance in tracking ...
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Trade Finance Professionals at
Found in: beBee S2 KE - 2 days ago
Euro Exim Bank Nairobi, Kenya Full timeEuro Exim Bank (EEB) holds a "Class A" international banking license from the Financial Services Regulatory Authority (FSRA) of St. Lucia, an associate member for the Caribbean Associations of Banks Inc (CAB) and a member of International Chamber of Commerce (ICC). Our head offic ...
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Branch Manager
Found in: beBee S2 KE - 5 days ago
I&M Bank Nairobi, Kenya Full timeABOUT THE COMPANY · I&M Bank Limited, is a commercial bank in Kenya, the largest economy in the East African Community. It is licensed by the Central Bank of Kenya, the central bank and national banking regulator · JOB SUMMARY · The role is responsible for effectively growing the ...
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Chief Branch Manager
Found in: beBee S2 KE - 2 days ago
Mwananchi Credit Limited Nairobi, Kenya Full timeJOB SUMMARY · Job Requirements - Qualifications and experience;A candidate must have: Banking or MFI experience of not less than 10 years and 3 years' management experience.A Bachelor's degree in Bcom, Sales or Marketing, Business Admin or related field from a recognized institut ...
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Data Loads Administrator at
Found in: beBee S2 KE - 6 days ago
TransUnion Nairobi, Kenya Full timeWe are focused on empowering consumers with the tools, resources and education to become effective managers of their own credit health. Mission Our mission is to help people around the world access the opportunities that lead to a higher quality of life, by helping organizations ...
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Sacco Debt Recovery Officer
Found in: beBee S2 KE - 16 hours ago
Co-operative Bank Nairobi, Kenya Full timeABOUT THE COMPANY · The Co-operative Bank of Kenya Limited is incorporated in Kenya under the Company Act and is also licensed to do the business of banking under the Banking Act. The Bank was initially registered under the Co-operative Societies Act at the point of founding in 1 ...
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Branch Manager at
Found in: beBee S2 KE - 2 days ago
SMEP Microfinance Bank Nairobi, Kenya Full timeSMEP Microfinance Bank Limited is a public limited company incorporate under the companies Act (Cap 486) and licensed under the microfinance Act (Cap 493D) to offer banking, focusing on Group banking, Retail banking, Church banking, Asset financing, microfinance and related servi ...
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Sacco Debt Recovery Officer at
Found in: beBee S2 KE - 2 days ago
Co-operative Bank of Kenya Nairobi, Kenya Full timeThe Co-operative Bank of Kenya Limited is incorporated in Kenya under the Company Act and is also licensed to do the business of banking under the Banking Act. The Bank was initially registered under the Co-operative Societies Act at the point of founding in 1965. · DEBT RECOVERY ...
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Senior Relationship Manager, Business Banking
Found in: beBee S2 KE - 16 hours ago
Standard Chartered Bank Kenya Nairobi, Kenya Full timeStandard Chartered Kenya, whose official name is Standard Chartered Bank Kenya Limited, but is sometimes referred to as Stanchart Kenya, is a commercial bank in Kenya. · Role Responsibilities · Key Responsibilities · RM is responsible for origination and would work closely with A ...
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Manager II, Carbon Finance, Global Restoration Initiative at
Found in: beBee S2 KE - 5 days ago
World Resources Institute (WRI) Nairobi, Kenya Full timeThe World Resources Institute is a global research non-profit organization that was established in 1982 with funding from the MacArthur Foundation under the leadership of James Gustave Speth. WRI is a global research organization that turns big ideas into action at the nexus of e ...
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Relationship Officer- Government
Found in: beBee S2 KE - 16 hours ago
Sidian Bank Nairobi, Kenya Full timeAt Sidian Bank, we recognize the significant accountability and inherent risks that an entrepreneur takes to make his ideas and dreams a reality. It is for this reason that our mission is to empower entrepreneurs to create wealth through provision of transformational financial so ...
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sales excecutive
Found in: beBee S2 KE - 4 days ago
Ngao Credit - CBD Branch Nairobi, Kenya Full timeJOB SUMMARY · Applications are invited from qualified persons for the above vacant position.Job Description.Commission based sales position · • Perfect position for people that need flexible schedule · • Must be able to find new partnership opportunities and develop them · • Pros ...
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Senior Operational Risk Officer at
Found in: beBee S2 KE - 3 days ago
Standard Chartered Bank Kenya Nairobi, Kenya Full timeStandard Chartered Kenya, whose official name is Standard Chartered Bank Kenya Limited, but is sometimes referred to as Stanchart Kenya, is a commercial bank in Kenya. · Job Summary · The management and monitoring of all the operational risk Standard Chartered Group and its subsi ...
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Carbon Project Development Manager at
Found in: beBee S2 KE - 16 hours ago
Sistema Biobolsa Nairobi, Kenya Full timeSistema Biobolsa is a system that transforms the manure of animals into biogas and a potent, natural fertilizer. By inputting the manure in the system on a daily basis, you will be able to develop and grow your activities on the farm, improve your energy security, and protect the ...
Credit Associate - Nairobi, Kenya - Fresh Life
Description
Fresh Life works with municipalities and urban residents to develop and scale safe, citywide inclusive and financially sustainable sanitation solutions in fast growing cities starting with Nairobi, Kisumu and Eldoret in Kenya.
About the RoleThis job entails managing the assigned customer portfolio: Ensuring as an organization, we provide the best service to FLOs (FLT repairs, timely collections, and tackling any issues they raise within specified timelines) and documenting/keeping important customer information and documents.
It also ensures customers maintain sanitation and hygiene standards and pay their monthly service fee.Duties and Responsibilities
Customers Onboarding
Onboard quality customers through executing customer vetting.
Clearly set customer expectations, their role and the organization's role before they are fully onboarded.
Conduct customer training on our mission and vision, how to maintain sanitation and hygiene standards, the process of issues escalation and making payments.
Manage credit/Debt collectionVisit,call or use any other acceptable strategy to ensure the assigned customer portfolio pays their invoices.
Strategically engage,plan with customers with arrears on how the arrears will be paid and document the customer payment plans.
Conduct checks and scrutiny on the customer balances to ensure they are correct and in case there are issues to escalate the same to supervisors and follow through to ensure they are corrected.
Engage customers in the most effective way through deploying CLEAR conversations with FLOs.Always ensure your toilet portfolio's operational status in the field matches what is in the system at all times to ensure invoices are correctly generated and provide a true picture of retention numbers.
Employ simple problem-solving techniques to tackle payment-related issues.Management of issues/Cases
Manage escalation of customer complaints and issues by ensuring all are escalated within the right time frame.
Collaborate with relevant team members and departments to ensure customer issues and complaints are resolved in a timely manner.
Conduct problem-solving techniques i.e 5 whys to establish preventive measures to issues occurring within your customer portfolio.Issues that commonly happen are maintenance/Repair issues, late/missed collections, payment issues and other issues raised by customers.
Customer Data/Documentation.
Manage customer information by ensuring customer details are correctly captured in the system and any errors are corrected timely.
Verify customer documentation after launch to ensure franchise agreements Land approvals document, government approval forms and any other documents are available and information is well captured and signed correctly.
Ensure the operational status of the FLTs in the field reflects the odoo status all times.Document all customer issues.
Standards
Train, coach customers on how to maintain quality sanitation and hygiene standards and monitor progress to ensure they are adhered to.
Conduct refresher training to all customers and users on sanitation and hygiene.Execute corrective measures on cases related to poor sanitation and hygiene standards and ensure they improve.
After the QuaC (hygiene and standards survey) ensure all customers get feedback and those below standards are trained and cautioned in order to improve.
Retention.Engage customers with closed FLTs to handle issues at hand in order to reopen the FLTs.
Prevent closures by working to tackle issues that might lead to closures
Ensure the operational status in the field reflects the same in the CRM (Odoo) and any disparities are corrected immediately.
QualificationsDiploma or Degree in business management/ credit/debt management
Previous experience in debt collection, credit control, field-based sales (FMCG) is preferred
Good communication skills, customer handling/management skills, problem-solving skills, customer service
Customer-centric - employs diplomacy and firmness to build win-win partnerships with customers.
Ability to collect customer data and generate reports
Computer literate with basic, MS Excel skills
Confident, assertive and persuasive - ability to handle difficult customers