Jobs
>
Nairobi

    Service Line Leads - Nairobi, Kenya - Kenya Airways

    Kenya Airways
    Kenya Airways Nairobi, Kenya

    6 days ago

    Default job background
    Full time
    Description

    Kenya Airways, the leading African airline flying to more African destinations than any other carrier, takes pride in being at the forefront of connecting Africa to the world and the World to Africa through its hub Nairobi Jomo Kenyatta International Airport.

    Summary

    The candidate will be responsible for overseeing all aspects of operations, from planning and execution to client engagement and team management.

    This role requires a blend of technical expertise, leadership skills, business acumen, and a deep understanding of regulatory requirements in the UAS industry.

    The ideal candidate must ensure a high performing team of UAS Operators and support crew through development and implementation of operational standards, professional development, and leadership for a safe, legal and efficient operation of Fahari Aviation UAS that meets the operational requirements of the ROC.

    Principal Accountabilities (Responsibilities)
    Operational Excellence

    Develop and implement strategies to ensure efficient and effective UAS operations, including mission planning, execution, and post-mission analysis.

    Monitor and optimize key performance indicators (KPIs) related to UAS services, such as mission success rate, turnaround time, and customer satisfaction.

    Lead continuous improvement initiatives to enhance operational processes, safety protocols, and quality standards.

    Team Leadership and Development

    Provide leadership and guidance to a team of UAS operators, technicians, and support personnel, fostering a culture of excellence, collaboration, and safety.

    Set clear performance expectations, conduct regular performance evaluations, and support team members' professional development through training and mentoring.
    Promote a positive and inclusive work environment that encourages innovation, creativity, and teamwork.

    Client Relationship Management

    Act as the primary point of contact for clients, understanding their needs, expectations, and feedback regarding UAS services.

    Collaborate with sales and marketing teams to identify new business opportunities, develop proposals, and nurture client relationships to ensure customer satisfaction and retention.

    Address client inquiries, concerns, and escalations in a timely and professional manner, seeking solutions and fostering long-term partnerships.

    Regulatory Compliance and Risk Management

    Ensure compliance with aviation regulations, industry standards, and company policies related to UAS operations, safety, and data privacy.
    Conduct risk assessments and implement risk mitigation strategies to minimize operational risks and maintain a safe working environment.

    Stay updated on regulatory changes, technological advancements, and best practices in the UAS industry, incorporating relevant updates into operational procedures.

    Financial Management and Budgeting

    Manage budgeting, forecasting, and cost control for the UAS service line, optimizing resource allocation and expenditures to achieve financial targets.

    Monitor revenue generation, profitability, and cost-efficiency of UAS services, identifying opportunities for revenue growth and cost optimization.
    Prepare and present financial reports, business cases, and proposals to stakeholders, highlighting performance metrics and strategic recommendations.

    Innovation and Technology Integration

    Evaluate emerging technologies, tools, and methodologies to enhance UAS services, improve operational efficiency, and deliver innovative solutions to clients.

    Collaborate with research and development teams to pilot new technologies, conduct feasibility studies, and integrate cutting-edge capabilities into UAS operations.

    Champion a culture of innovation, experimentation, and learning within the UAS service line, driving continuous improvement and staying ahead of industry trends.

    Job Requirements

    Qualification (Minimum)

    Diploma in a Technical Field GIS or any other relevant field
    Degree is desirable.
    Valid Remote Pilot License issued by ICAO contracting states and recognized by KCAA.
    Certificate of Good Conduct

    Shall not have had any conviction or administrative sanction under the Civil Aviation Act or the Kenya Civil Aviation Authority Regulations, which in the view of the Director, was sufficiently serious to render such person not fit to exercise any responsibilities in an aviation related position.

    Valid Driver's License
    At least 6 months or 50 Hours in UAS Operations or related field.
    Any experience in aviation or relevant field is an added advantage.
    Must be Computer Proficient, with excellent knowledge in MS applications including Word, Excel, PowerPoint, and Outlook.

    Additional Details
    Other Skills

    Knowledgeable about our product users and the aviation industry.
    User centric and enthusiastic about working with UAS.
    Initiative and energetic (able to hit the ground running with a task)
    Experimentation mindset.
    Team oriented.
    Leading Teams for Excellence.
    Holding Others Accountable.
    Humility.
    Organized and able to work within stipulated deadlines.
    Flexible.
    Detailed and results oriented.
    Must demonstrate effective people skills, communication skills and professionalism.
    Ability to work independently and with minimal supervision.
  • Kenya Airways

    Service Line Leads

    1 day ago

    Kenya Airways Nairobi, Kenya Full time

    ABOUT THE COMPANY · Kenya Airways is the Africa's Leading Airline-Business in the World. · JOB SUMMARY · Qualification (Minimum) Diploma in a Technical Field GIS or any other relevant fieldDegree is desirable.Valid Remote Pilot License issued by ICAO contracting states and recogn ...

  • Absa Group Ltd

    Lead Generator

    1 week ago

    Absa Group Ltd Nairobi, Kenya Full time

    JOB SUMMARY · To achieve agreed targets in line with the business objectives through pro-active selling of all the bank's product and provision of excellent customer serviceEducationFurther Education and Training Certificate (FETC): Business, Commerce and Management Studies (Requ ...

  • Sidel

    Customer Care Manager

    2 days ago

    Sidel Nairobi, Kenya Full time

    ABOUT THE COMPANY · Sidel, one of three industry groups of Tetra Laval, is a leading provider of equipment and services solutions for packaging beverage, food, home and personal care products. Sidel has over 170 years of experience with proven expertise in blowing, filling, label ...

  • Absa Bank Limited

    Lead Generator

    1 day ago

    Absa Bank Limited Nairobi, Kenya Full time

    Absa Bank Limited (Absa) is a wholly owned subsidiary of Barclays Africa Group Limited. Absa offers personal and business banking, credit cards, corporate and investment banking, wealth and investment management as well as bancassurance. · Job Summary · To achieve agreed targets ...

  • DHL

    Sales Executive

    2 days ago

    DHL Nairobi, Kenya Full time

    Our Vision, Our Mission, Our Strategy Our vision is to be The Logistics Company for the World. Our mission - Excellence · Summary · Support to develop and administer field sales plans and processes to achieve revenue growth, enhance customer retention and acquisition, and increas ...

  • Sidel

    Line Designer/ Precontracting

    2 days ago

    Sidel Nairobi, Kenya Full time

    ABOUT THE COMPANY · Sidel, one of three industry groups of Tetra Laval, is a leading provider of equipment and services solutions for packaging beverage, food, home and personal care products. Sidel has over 170 years of experience with proven expertise in blowing, filling, label ...

  • Danish Refugee Council (DRC)

    MEAL Coordinator

    1 week ago

    Danish Refugee Council (DRC) Nairobi, Kenya Full time

    The Danish Refugee Council (DRC) is a humanitarian, non-governmental, non-profit organisation founded in 1956 that works in more than 30 countries throughout the world. · Overall purpose of the role · DRC is seeking a dynamic and self-motivated individual to lead on monitoring, e ...

  • Deloitte Consulting

    Director, Operational Excellence at

    6 days ago

    Deloitte Consulting Nairobi, Kenya Full time

    Deloitte Consulting is a leading provider of innovative development solutions to U.S. and international donors, foundations, governments, and Fortune 500 companies · Summary · Reporting to the Group Chief Executive Officer, the Director Operational Excellence will be responsible ...

  • British Council

    Head Operations at

    2 days ago

    British Council Nairobi, Kenya Full time

    The British Council is a British organisation specialising in international cultural and educational opportunities. · Role Purpose · To ensure the efficient management of our Operations (Facilities & Estates), IT services, transport, leases and contracts, Health and Safety, envir ...

  • Caritas Microfinance Bank

    Human Resources Business Partner

    2 days ago

    Caritas Microfinance Bank Nairobi, Kenya Full time

    ABOUT THE COMPANY · Caritas Microfinance Bank is licensed and regulated by the Central Bank of Kenya. We offer a full range of innovative and customized financial solutions. · JOB SUMMARY · Reporting to the Head of Human Resources & Administration, the successful candidate will b ...

  • SBM Bank

    Senior Manager, Performance Management at

    1 day ago

    SBM Bank Nairobi, Kenya Full time

    SBM Bank Kenya is a leading and trusted financial institution with an international footprint, headquartered in Mauritius and positioned to offer an unprecedented banking experience in Kenya to niche Retail, SME and corporate clients. · JOB SUMMARY: · Reporting to the Director, H ...

  • jobwebkenya

    Technical Sales Job at ShopIt Store

    1 week ago

    jobwebkenya Nairobi, Kenya Full time

    Shopit is a leading retailer of ICT Products in Kenya committed to becoming the most loved and trusted marketplace by offering superior shopping experience, rapid delivery, and stellar customer service. We bring the best in electronics, computers and more directly to you, from a ...

  • Antal International

    Techno-Commercial Representative at

    1 week ago

    Antal International Nairobi, Kenya Full time

    Antal International is a global executive recruitment organisation with over 130 offices in more than 30 countries · Job Summary: · Our client is seeking a proactive and experienced Techno-Commercial Representative to join their team. The ideal candidate will lead product develop ...

  • M-KOPA Solar

    Sales Executives at

    6 days ago

    M-KOPA Solar Nairobi, Kenya Full time

    M-KOPA's mission is to make high quality energy affordable to everyone. OUR GROWTH SO FAR... M-KOPA has connected more than 400,000 homes in Kenya,Tanzania and Uganda to solar power with over 550 new homes being added every day. · Responsibilities · Monitor and deliver set sales ...

  • Koko Networks

    HSE Manager, Category Safety at

    4 days ago

    Koko Networks Nairobi, Kenya Full time

    This company was formerly known as SmartCook Energy. Last-mile energy networks for Africa's cities. Smarter commerce for urban Africa. Unique rich media delivery platforms. Our mission is to improve life for everyone in Africa's cities. · Your Role: · As the Health, Safety, and E ...

  • Danish Refugee Council (DRC)

    Regional Project Manager at

    6 days ago

    Danish Refugee Council (DRC) Nairobi, Kenya Full time

    The Danish Refugee Council (DRC) is a humanitarian, non-governmental, non-profit organisation founded in 1956 that works in more than 30 countries throughout the world. · Overall purpose of the role: · The Regional Project Manager is responsible for providing vision, leadership a ...

  • ShopIt Store

    ICT Technical Sales at

    3 days ago

    ShopIt Store Nairobi, Kenya Full time

    Shopit is a leading retailer of ICT Products in Kenya committed to becoming the most loved and trusted marketplace by offering superior shopping experience, rapid delivery, and stellar customer service. We bring the best in electronics, computers and more directly to you, from a ...

  • Kenya Airways

    Head of Engineering Services at

    2 days ago

    Kenya Airways Nairobi, Kenya Full time

    Kenya Airways, the leading African airline flying to more African destinations than any other carrier, takes pride in being at the forefront of connecting Africa to the world and the World to Africa through its hub Nairobi Jomo Kenyatta International Airport. · Summary · The cand ...

  • Daystar University

    Assistant Security Coordinator – DVC FAP Division

    6 days ago

    Daystar University Nairobi, Kenya Full time

    ABOUT THE COMPANY · Welcome to Daystar University. Your have come to the right place in your search for quality higher education. At Daystar University, we equip students holistically, and our graduates meet not only the academic demands of the working world, but are of high mora ...

  • Global Alliance for Improved Nutrition (GAIN)

    Project Manager, Workforce Nutrition at

    2 days ago

    Global Alliance for Improved Nutrition (GAIN) Nairobi, Kenya Full time

    The Global Alliance for Improved Nutrition (GAIN) is an international organization driven by the vision of a world without malnutrition. · About the Role · The Global Alliance for Improved Nutrition (GAIN) is seeking a Project Manager, Workforce Nutrition to provide functional, t ...