Jobs
>
Nairobi

    Consumer Banking Officer at - Nairobi, Kenya - SBM Bank

    SBM Bank
    SBM Bank Nairobi, Kenya

    6 days ago

    Default job background
    Full time
    Description
    SBM Bank Kenya is a leading and trusted financial institution with an international footprint, headquartered in Mauritius and positioned to offer an unprecedented banking experience in Kenya to niche Retail, SME and corporate clients
    Job Purpose

    The overall purpose of this role is to achieve business growth for the Bank by recruiting new clients, selling bank's products within personal banking and cross-sell other products, channels and services of the Bank.

    To enhance relationships with existing customers with an aim to deepen and increase share of wallet.
    Key Responsibilities
    Strategy

    Develop and manage pipelines from new and existing customers, referrals, cold calls and capitalize on this database to grow the book
    Prepare a sales plan in relation to the branch and department strategy and manage implementation of the same
    Increase wallet size for existing portfolio through cross-sell, up-sell and retention


    Acquisition:
    Business Development

    Required to open set target accounts and ensure these accounts are active and of value balances.
    Meet individual loan targets for the retail book through workplace banking and other retail loan products
    Underwrite personal and retail loans through Credit Quest
    Ensure that individual portfolio asset quality is within the set branch target.

    Sell the full array of products, channels and services relevant to the retail clients and in line with key focus for the branch.

    Respond to customer enquiries, concerns and create positive solutions [consistency on impressive customer experience]
    Recognize, refer and cross-sell opportunities to the relevant business units
    Prepare and submit on time the daily/weekly sales reports
    Consistently meet and exceed sales targets for loans, deposits, CASA, Channels and income
    Actively participate in business activations & sales campaigns that support the growth of retail business at the branch
    Keep abreast with the bank's products' features, benefits and all regulatory requirements.
    Initiate, record and update all customer interactions through a variety of methods, including call reports and customer relationship management system
    (CRM)
    Attend approved seminars and community events.
    Maintain the sales environment, actively participate in regular sales and office staff meetings.
    Provide a customer experience that is consistent across all customer touch points.
    Maintain a professional appearance that is supportive of business
    Forward feedback from customers to the Branch Manager and recommend changes based on the feedback.

    Compliance

    Ensure 100% compliance to KYC, AML policies and account opening procedures in line with the bank's policies and procedures and the Prudential Guidelines.

    Keep up to date customer records as provided by the Prudential Guidelines.

    Adhere to set bank TAT/ SLA on all processes including but not limited to Account opening, Loan processing, customer complaints handling.

    Keep up to date on the controls in place to protect the bank against criminal, fraudulent activities and unnecessary risk and exposure.

    Human Resource

    Work efficiently as a team in the branch and offer good customer service to internal customers [staff in support units]
    Sign off BSC and individual performance targets for the year. Timely self- appraisal in line with the banks appraisal cycle
    Attend set trainings, sharing and application of knowledge learnt.
    Adhere to leave schedules to achieve Work life balance.

    Customers of this Position

    Elite Clientele
    Personal/Workplace Banking Clientele
    Walk ins

    Knowledge; Skills and Experience required for this Role
    Job Knowledge

    Basic banking processes
    Business process
    Analyze credit and financial information.

    Experience

    1 year banking experience in related field

    Education

    Graduate from an accredited University preferably in Business related course.

    Competencies required for this Role

    Delivering Results and Meeting Customer Expectations
    Entrepreneurial and Commercial Thinking
    Working with People
    Relating and Networking
    Persuading and Influencing
    Achieving Personal Work Goals and Objectives
    Deciding and Initiating Action
    Planning and Organizing
  • Sidian Bank

    Relationship Officer – Corporate Banking at

    1 week ago

    Sidian Bank Nairobi, Kenya Full time

    At Sidian Bank, we recognize the significant accountability and inherent risks that an entrepreneur takes to make his ideas and dreams a reality. It is for this reason that our mission is to empower entrepreneurs to create wealth through provision of transformational financial so ...

  • Kenya Deposit Insurance Corporation

    Principal Bank Resolution Officer at

    1 week ago

    Kenya Deposit Insurance Corporation Nairobi, Kenya Full time

    KDIC is a statutory institution established under the Kenya Deposit Insurance Act, 2012 (KDI Act, The Corporation is mandated to provide a deposit insurance scheme for customers of member institutions, to provide incentives for sound risk management and generally promote the stab ...

  • Workforce Africa

    Learning & Development Officer (Bank)

    2 weeks ago

    Workforce Africa Nairobi, Kenya Full time

    ABOUT THE COMPANY · With over 40 years experience, we help you create engaging, productive and profitable organizations. Workforce Africa is a HR solutions provider dedicated in the provision of Human Resource Management services across Africa. We will strive to ensure that our c ...

  • Kenya Deposit Insurance Corporation

    Principal Bank Resolution Officer

    5 days ago

    Kenya Deposit Insurance Corporation Nairobi, Kenya Full time

    ABOUT THE COMPANY · The Kenya Deposit Insurance Corporation (formerly Deposit Protection Fund Board) is a significant player in the financial sector as it provides a safety-net for the savings, banking and payments systems in the Republic of Kenya. · JOB SUMMARY · Requirements fo ...

  • Sidian Bank

    Officer Core Banking and Channels Support

    19 hours ago

    Sidian Bank Nairobi, Kenya Full time

    ABOUT THE COMPANY · At Sidian Bank, we recognize the significant accountability and inherent risks that an entrepreneur takes to make his ideas and dreams a reality. It is for this reason that our mission is to empower entrepreneurs to create wealth through provision of transform ...

  • jobwebkenya

    Senior Relationship Officer Branch Banking

    1 week ago

    jobwebkenya Nairobi, Kenya Full time

    At Sidian Bank, we recognize the significant accountability and inherent risks that an entrepreneur takes to make his ideas and dreams a reality. It is for this reason that our mission is to empower entrepreneurs to create wealth through provision of transformational financial so ...

  • HF Group

    Customer Service Officer – Ultimate Banking

    1 week ago

    HF Group Nairobi, Kenya Full time

    ABOUT THE COMPANY · We will be the leading integrated solutions enabler for the property industry. We will offer innovative products and services, delivered under one roof by exceptionally committed people to enhance shareholder value. We will operate across the property value-ch ...

  • HF Group

    Customer Service Officer – Ultimate Banking

    1 week ago

    HF Group Nairobi, Kenya Full time

    Housing Finance Company of Kenya was incorporated as the premier mortgage Finance Institution in Kenya licensed under the Banking Act with the CDC and the GoK owning 60% and 40% respectively. · PRINCIPAL ACCOUNTABILITIES · To manage the day to day operations of the Ultimate Banki ...

  • Staffrite

    IT Support Officer Job at Rafiki Microfinance Bank

    1 week ago

    Staffrite Nairobi Area, Kenya Full time

    Rafiki Microfinance Bank is a place where creativity and positive ambition are infectious. We are restless to win, to meet the changing needs of our customers and unlock growth opportunities. · Job Description · Resolve IT system user queries and problems within the TAT. · Instal ...

  • Caritas MFB

    Relationship Officer Institutional Banking – Health Sector at

    1 week ago

    Caritas MFB Nairobi, Kenya Full time

    Caritas Microfinance Bank is a licensed microfinance bank regulated by Central Bank of Kenya. Caritas MFB offers a full range of innovative and customized financial services with a special focus on the unbanked and underbanked. Its headquarters are located in the Nairobi CBD. · J ...

  • Kenya Deposit Insurance Corporation

    Senior Deposit Insurance and Bank Surveillance Officer

    1 week ago

    Kenya Deposit Insurance Corporation Nairobi, Kenya Full time

    ABOUT THE COMPANY · The Kenya Deposit Insurance Corporation (formerly Deposit Protection Fund Board) is a significant player in the financial sector as it provides a safety-net for the savings, banking and payments systems in the Republic of Kenya. · JOB SUMMARY · Requirements fo ...

  • Kenya Deposit Insurance Corporation

    Senior Deposit Insurance and Bank Surveillance Officer at

    1 week ago

    Kenya Deposit Insurance Corporation Nairobi, Kenya Full time

    KDIC is a statutory institution established under the Kenya Deposit Insurance Act, 2012 (KDI Act, The Corporation is mandated to provide a deposit insurance scheme for customers of member institutions, to provide incentives for sound risk management and generally promote the stab ...

  • World Wide Fund for Nature (WWF) Kenya

    Coordinator, Treasury

    1 week ago

    World Wide Fund for Nature (WWF) Kenya Nairobi, Kenya Full time

    ABOUT THE COMPANY · The World Wide Fund for Nature (WWF) is an international non-governmental organization founded in 1961, working in the field of the wilderness preservation, and the reduction of humanity's footprint on the environment. It was formerly named the World Wildlife ...

  • I&M Bank

    Head, Financial Institutions

    2 weeks ago

    I&M Bank Nairobi, Kenya Full time

    ABOUT THE COMPANY · I&M Bank Limited, is a commercial bank in Kenya, the largest economy in the East African Community. It is licensed by the Central Bank of Kenya, the central bank and national banking regulator · JOB SUMMARY · Ideal Job SpecificationsAcademic: Graduate in Busin ...

  • NCBA Group

    Manager, Cash Management Sales at

    1 week ago

    NCBA Group Nairobi, Kenya Full time

    The new NCBA has harnessed the power of both NIC and CBA to create a bank that brings together the best of both worlds from cutting edge mobile banking to good old-fashioned relationship management; from scalable business banking to financial services that grow as your business d ...

  • I&M Bank

    Head, Financial Institutions at

    1 week ago

    I&M Bank Nairobi, Kenya Full time

    I&M Bank is a wholly owned subsidiary of I&M Holdings Limited, a publicly quoted company at the Nairobi Securities Exchange (NSE). The bank possesses a rich heritage in banking. · The purpose of this role · To manage and grow the Financial Institutions and correspondent banking ...

  • Kenya National Commission on Human Rights (KNCHR)

    Accounts Clerk at

    6 days ago

    Kenya National Commission on Human Rights (KNCHR) Nairobi, Kenya Full time

    The Kenya National Commission on Human Rights (KNCHR) is an independent National Human Rights Institution created by Article 59 of the Constitution of Kenya 2010 and established by the Government of Kenya through an Act of Parliament (the Kenya National Commission on Human Rights ...

  • Equity Bank Kenya

    Regional Relationship Manager

    5 days ago

    Equity Bank Kenya Nairobi, Kenya Full time

    Equity Bank Limited (The "Bank") is incorporated, registered under the Kenyan Companies Act Cap 486 and domiciled in Kenya. The address of the Bank's registered office is 9th Floor, Equity Centre, P.O. Box Nairob · Job Purpose: · This role is responsible for supporting the branc ...

  • Trade and Development Bank (TDB)

    Syndications Officer at

    1 week ago

    Trade and Development Bank (TDB) Nairobi, Kenya Full time

    TDB, the oldest bank of Mongolia, prides itself for its leading position in the universal banking service provider, offering over 130 types of international standard banking products, professional and user friendly banking services. · Job Summary · The Syndications Officer will p ...

  • Access Bank Kenya

    Relationship Manager- SME at

    19 hours ago

    Access Bank Kenya Nairobi, Kenya Full time

    Access Bank Plc is a full service commercial Bank operating through a network of about 366 branches and service outlets located in major centres across Africa and the United Kingdom. Listed on the Nigerian Stock Exchange in 1998, the Bank serves its various markets through 4 busi ...