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    Customer Service Officer – Ultimate Banking - Nairobi, Kenya - HF Group

    HF Group
    HF Group Nairobi, Kenya

    6 days ago

    HF Group background
    Full time
    Description

    Housing Finance Company of Kenya was incorporated as the premier mortgage Finance Institution in Kenya licensed under the Banking Act with the CDC and the GoK owning 60% and 40% respectively.


    PRINCIPAL ACCOUNTABILITIES
    To manage the day to day operations of the Ultimate Banking Lounges.
    To offer excellent customer service through quick resolution/escalation of customers queries in order to ensure customer retention
    To collate customer feedback through interviews and customer feedback forms to ensure that we meet customer expectations.
    To Issue account fulfilment tools and maintain records to ensure safe custody and timely delivery to customers
    To support the Ultimate Banking Relationship Managers with account opening, loan processing and handling customer queries
    Educate clients on the features and benefits of all products
    Cross-sell products to clients based on the needs
    Assist clients to complete paperwork and requirements to take up new products
    Notify client about deposit renewals
    Invite clients for Exclusive events
    Inform clients about new products/services/ lifestyle offers
    Make courtesy calls to clients

    Key Competencies and Skills

    Technical competencies:
    Excellent Communication Skills
    Customer Service skills
    IT Skills
    Product knowledge
    Computer skills
    Ability to maintain strong relationships with customers


    General competencies:
    Interpersonal skills
    Team Player
    Listening skills
    Empathetic
    Professional
    Problem-solving Skills.
    Empathetic

    Minimum Qualifications, Knowledge and Experience


    Education:
    Bachelor's Degree in a business-related field
    Experience: 4 year's banking experience
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