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    Product Manager - Nairobi, Kenya - Safaricom Kenya

    Safaricom Kenya
    Safaricom Kenya Nairobi, Kenya

    2 weeks ago

    Safaricom Kenya background
    Full time
    Description
    Safaricom is the leading provider of converged communication solutions in Kenya.

    In addition to providing a broad range of first-class products and services for Telephony, Broadband Internet and Financial services, Safaricom seeks to uplift the welfare of Kenyans through value-added services and support for community projects.


    SUMMARY


    Reporting to the Credit Tribe Lead, the Product Manager will be responsible for leading the product development of Business Credit propositions, identifying potential business products and services, conducting market research; generating product requirements; determining specifications, pricing, and go to market planning for assigned business credit products and services.


    RESPONSIBILITIES
    Insights, Research and Analysis

    Determine customers' needs and desires by specifying the research needed to obtain market information.
    Articulate market requirements, business trends and opportunities.
    Identify opportunities for product innovation and enhancements.
    Assess and benchmark to competition, and drive market leadership through best-in-class business credit products and customer experience.

    Product Planning and Management

    Recommend the nature and scope of present and future Business Credit products by reviewing product specifications and requirements, appraising new product ideas and/or product changes.

    Bring new business credit products to market by analyzing proposed product requirements and product development programs.
    Define the long-term strategy of business credit products and create and manage product road map.
    Prepare market requirement documents and product use cases to drive product activity.
    Work with commercial team to develop pricing strategies and product policies.
    Provide technical & thought leadership throughout various stages of product lifecycle – planning, design, specification, implementation and launch.
    Create user cases and detailed business credit product roadmap documents to articulate desired features and functionalities to the Business Credit Squads
    Build relationships with, onboard and manage partnerships required for the execution of the business credit products.

    Customer and End-User Support

    Manage business credit product-related support, feedback, and inquiries from users.
    Co-ordinate market research to track customer and end-user feedback.
    Use market feedback to inform business credit product refinements and ongoing development.
    Build awareness and understanding of the products across the company – be Business credit evangelist.'

    Post Launch governance

    Track and analyze metrics compared to industry benchmarks, publish reports on product performance, trends, and risks/opportunities for both short and long term.

    Support teams that track and manage business case metrics and financial planning models ensuring that product delivery stays on track and on budget.

    Monitor impact of product features on key metrics

    Core competencies, knowledge and experience

    Customer Obsession

    Deepen team connection to our customers and communities.
    Foster authentic relationships with customers and partners that build trust.
    Explicitly take customer-centric decisions and take personal ownership to achieve results.
    Simplify processes through digitalisation and promote a digital mindset and digital first customer experience.
    Stay focused on the big priorities, know when to make meaningful trade-offs and demonstrate brilliant execution.

    Purpose

    Create an inspiring vision for your team to drive strategy and performance.
    Show ambition and courage, empowering others to go beyond the plan.
    Bold and challenge teams to reimagine how things are done.
    Prompt new thinking and ideas by asking "what if" questions.

    Use knowledge of the external environment (customers, partners, competition, external bodies) to identify and act on opportunities for growth at pace.

    Innovation

    Create psychological safety so everyone can have an impact.
    Fuel innovative ideas from others and test them to enable growth.
    Explore successes and failures with curiosity and resilience; fearlessly recognizing lessons learned.
    Share your ongoing learning and personal purpose with others.
    Learn fast from digital adoption, using learnings to drive simplicity, scale and efficiency.

    Collaboration

    Articulate your team's role in making our strategy happen, prioritizing and aligning resources with current and future needs.
    Actively collaborate to break silos and hold your team accountable to do the same.

    Develop others to make the most of their talents and coach them to take ownership to get things done.

    Create an inclusive environment ensuring the safety and wellbeing of others.
    Live our Purpose and demonstrate the highest Standard of integrity.


    Direct reports:
    Will serve as PO to the Business Credit squad.

    Key performance indicators

    Adherence to set Credit Tribe business OKRs and commitments.
    Successful roll out of new business credit products and services in time, and most efficient manner
    Driving achievement of Mission budget for products in Business Credit
    Optimization of existing Business Credit products and services.
    Delivery schedule of all business credit products based on their priority.
    Growth and retention of set business credit customers
    Provide guidelines and process for the implementation of reward and recognition activities.
    Delivery of relevant target digitization projects/Initiatives.
    Compliance with all relevant regulations and internal policies and procedures. KPIs could include regulatory compliance metrics, audit results, and risk management metrics.
    Agile Maturity rating, Employee Engagement (eNPS) and Productivity.


    QUALIFICATIONS
    At least six (6) years' knowledge and experience in a relevant field with at least three (3) in product management, product development, sales or business development

    Experience in business credit solutions within financial services specific to Micro, Small and Medium Enterprises; as well as ecosystem management.

    Relevant Business or IT Undergraduate Degree or relevant field along with professional qualifications, or equivalent qualification(s) from a recognized institution of higher learning.

    MBA or relevant Master's degree is an added advantage.
    Member in good standing of a recognized professional body.
    Superior business understanding, with the ability to leverage technology to solve business and technical issues.
    Strong stakeholder and strategic partners acquisition skills.
    Possess high professional and ethical standards.
    Be a strategic thinker with an analytical mind.
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