SYLVIA NJAGI

A registered Public Relations practitioner with 6 years of experience of serving diverse professional settings groups of people and offering exemplary customer care services.   I am seeking to leverage my skills and experience within a dynamic organization to actively contribute in meeting  its objectives. 

With my additional workshop trainings in Customer Service and recently Kenya Sign Language, am confident enough to pursue the job as required and to meet and exceed the expected targets. 

• July 2022 to Date: Self Employed - Freelance Writer and Entrepreneur
• June 2017 to July 2022: Automobile Association of Kenya - Embakasi, working  as a Communication and       Public Relations Officer.

Roles:

1. Manning the front office and handling client’s requests and enquiries.
2. Handling incoming client's complaints and making follow up calls to gauge and ensure satisfactory service.
3. Drafting minutes and correspondences when required to
4. Writing, filing and maintaining periodic reports as required to
5. Ensuring safe custody of office records, documents and equipment’s
6. Managing office petty cash and ensuring appointment protocol is maintained
7. Assisting in organizing meetings, conferences and events
8. Publicizing the company through social media and news magazine
9. Assisting in photography and videography activities
10. Assisting in developing graphic designs for promotion activities and magazine publication
11. Assisting in handling public relations campaigns
12. Assist in liaising with media for events coverage and publicity
13. Assisting in developing content for publication in company’s brochures, handbook newsletter and magazine
14. Maintaining the Customer Relations Management System for effective customer service.
15. Liaising with the ICT department to ensure the Company website is well updated with current and relevant information

• April 2011 - to June 2017: Automobile Association of Kenya- Embakasi, working as a Sales and Marketing Officer.

Roles:

1. Marketing the Organizations services such as Driving School trainings, Towing and Recovery, Touring and Licensing, Vehicle valuation and Insurance
2. Processing sales/service receipts, proforma invoices and invoices for the customers
3. Offering guidance to customers on new products and promotions
4. Ensuring timely delivery of licenses to the clients
5. Manning the front office when requested to do so
6. Handling incoming client's complaints and making follow up calls to gauge and ensure satisfactory service
7. Writing, filing and maintaining periodic sales reports as required.
8. Retaining all the existing AA customers as well recruiting new ones by engaging them via emails and SMS.
9. Issuing of the International Driving Permit and Carnet de passage for the motorists going out of the country.

Professional Training:

• Jan - April 2023.  Certificate in Sign Language - Kenya Institute of Special Education 
• Sept. 2019.          Certificate in Exceptional Customer Experience (Workshop Training) -Delight Africa Limited
• July 2014.            Certificate in Customer Service(Service with Personal Touch)- Evolve Business           Consultants  
• Feb/March 2010.    Certificate in Computer Application - The ICT Center - Nairobi

Higher Education Training:

• 2008 - 2010.     Diploma in Mass Communication (Credit) -Jomo Kenyatta University of Agriculture and Technology