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    Collections Officer at - Nairobi, Kenya - Pezesha

    Pezesha
    Pezesha Nairobi, Kenya

    1 week ago

    Default job background
    Full time
    Description
    Pezesha, has created a holistic financial marketplace for MSMEs.

    By offering lending, financial education, and debt counselling to borrowers, plus a proprietary credit scoring system to vet MSMEs without a credit history, derisking lending to SMEs.

    Lower Risks bring commercial banks and capital providers onto Pezesha platform. As a collaborative structure, Pezesha is helping to tackle the $19 Billion financing gap for SMEs.

    Pezesha is led by a highly experienced and passionate local team with more than 10 years local and international experience in fin-tech, management of growth and technology companies, and unparalleled local market knowledge and reach.

    Summary
    This is a full-time hybrid role for a Collections Officer at Pezesha. The Collections Officer will be responsible for the day-to-day management and resolution of debt collections. This includes analyzing customer accounts, developing and implementing collection strategies, communicating with customers, and ensuring prompt payment.

    Responsibilities:
    Owning the delinquent portfolio assigned to you, including constant management and follow-ups of repayments.

    Able to respond to caller concerns and difficulties with a sense of empathy and understanding, but also able to firmly request that each borrower make his or her due payment or make some arrangements to begin paying off the delinquent account.

    Keeping our databases, dashboards and spreadsheets up-to-date with the status of the loan records.

    Being the bridge between the customer and Pezesha by seeking feedback from the customer and suggesting product and process improvements.


    Skills, Qualifications and Experiences:

    At least 2 year of work experience in the collections department of a lending organisation Experience in a high-growth environment preferred.

    Excellent verbal and written communication and interpersonal skills are essential.
    Must be able to set up payment plans based on information provided by the borrower.
    Flexibility towards working hours as sometimes calls and visits may need to be done
    High level of interpersonal maturity, hardworking, and professionalism.
    Excellent time management and personal organisation.

    Team player who demonstrates a positive attitude, energy, dedication to collaboration and patience and works with the highest levels of integrity.

    Attention to detail and accuracy
    Comfortable and effective in managing and communicating with team members and stakeholders
    Good MS Office skills and able to adapt to new technology
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