Elizabeth Chepchirchir Biwott

I am a results-driven professional with over 8 years of experience in customer service, administration, project management, and operations management. With a background in Communication and Public Relations and certification in project management, I have developed skills to create cohesive teams that foster a culture of collaboration. I am passionate about Sustainable Development Goals 7 and 13 – Affordable and Clean Energy and Climate Action – and promoting women empowerment. Throughout my career, I have provided efficient administrative support, managed stakeholder relationships, and ensured seamless adherence to existing processes. I excel at coordinating and managing office operations, devising creative solutions for project execution, and achieving business objectives. I am eager to leverage my experience in customer service, administration, project management, and operations management in a collaborative and dynamic environment where I can contribute to achieving SDGs 7 and 13 and promoting women empowerment.

Project Administrator
OFGEN Limited 
February 2021 – July 2023
• Coordinated and scheduled virtual and physical project update meetings for multiple running projects, ensuring seamless communication among stakeholders.
• Recorded departmental meeting minutes through MS Teams and coordinated action items using Task by Planner and MS Project, enhancing project tracking.
• Established and maintained comprehensive manual and digital filing systems, streamlining information retrieval and archiving processes of 40 projects.
• Shared weekly project reports detailing updates, risks, and issues for upper management’s review and guidance.
• Served as primary point-of-contact throughout the project's life cycle, liaising between internal teams, subcontractors and vendors to ensure compliance with contractual obligations and deadlines.
• Monitored budgets by tracking project expenses and collaborating with the finance team for timely invoicing.
• Met tight project deadlines consistently through effective time management, ensuring on-time delivery and client satisfaction.
• Developed and improved the department’s process flow by identifying bottlenecks in existing processes and procedures related to project implementation.
HR and Administrative Consultant
Power & Solar Systems Limited February 2019 – November 2019
• Formulated company policies, staff manual and employee contracts having vast knowledge of the Employment Act 2007 and the Labor laws of Kenya.
• Coordinated logistics for various project activities optimizing resource allocation and implementation processes.
• Established leave management tool, payroll system, pay slip generation sheet, and employee forms.
• Chaired meetings between staff and management, recorded minutes, and circulated for reference.
• Developed and implemented efficient administrative procedures to streamline workflow and improve accuracy.

Administrative Finance and HR Officer
Expertflow 
July 2015 – December 2018
• Promptly renewed work permits and acquired Alien IDs and visas for the employees.
• Efficiently coordinated communication inflows and outflows between the Kenya and the regional offices.
• Managed tracking of vacation and sick leaves, contributing to a well-organized employee management system.
• Collected suppliers’ receipts and invoices for approval and payment processing.
• Scheduled and managed calendar invites and organized workshops and planned sales meetings.
• Hired eight employees and organized induction training programs in the Pakistan and Switzerland offices.
• Generated monthly managerial financial statements and conducted weekly and monthly reconciliations.
• Reviewed project contracts before approval for legal compliance and adherence to company policies.

Customer Experience Specialist
Samsung Electronics 
November 2013 – June 2015
• Maintained accurate records of customer interactions and transactions using CRM software.
• Applied proven sales techniques to identify and satisfy customer’s immediate needs and upselling.
• Handled escalated calls professionally by listening attentively to the needs of each customer before offering
appropriate solutions.
• Assisted management in training new employees on proper phone etiquette and protocols during calibrations.
• Offered exceptional customer service to clients in a fast-paced contact center environment.
• Referred unresolved customer grievances to designated departments for further investigation.
• Accessed cataloging systems to search product information and answered questions about features.

Recruitment Administrator
Recours Global HR 
May 2013 – October 2013
• Developed and maintained relationships with key hiring managers to ensure successful recruiting processes.
• Provided administrative support throughout the hiring process including reference and background checks.
• Coordinated interview schedules between managers and potential hires to meet desired target hires.
• Sourced for diverse and high-caliber candidates by maximizing internet resources, cold calling and social media.
• Participated in job fairs, networking events and organized inhouse recruitment events periodically.
• Responded promptly to inquiries from candidates regarding job postings or application status updates.
• Assisted in creating job descriptions and advertisements to attract top talent.

Bachelor of Science in Communication and Public Relations | Moi University, Eldoret
Kenya Certificate of Secondary Education | Kapsabet Girls High School, Kapsabet

Fundamentals of Project Management | Toyota Kenya Academy | March 2023
Google Project Management | Coursera | September 2022
DELF A1, A2 & B1 in French Language | Alliance Francaise de Nairobi | Ongoing