Joseph Thuku
Banking / Loans
Services offered
A highly dynamic and resourceful banking and marketing professional with extensive experience in the banking sector my specialty being Relationship Management. Over the years, some of the competencies I have acquired include; banking, operations management and client relationship management. Led by my strong problem solving and organizational skills I have established a unique ability to steadfastly manage duties and responsibilities pertinent to the financial growth of the company. My strength lies in skills such as; the ability to build strategic relationships and partnerships, resolve complex issues, win customer loyalty and achieve win-win outcomes with both clients and my colleagues. I have gained expertise in executing the following: customer service cultivation, sales, marketing, business development and account management hence revenue growth, profitability and customer retention. Being an efficient leader with high standardized work ethic and a niche in creating organizational success and bettering brand reputation through serving customers in a truly memorable way, my aim is to join a fast-paced organization where I can leverage my skills and contribute to the profitable growth of the organization.
Experience
• In charge of Bank’s relationship with a designated portfolio of corporate customers. • Maintaining a good loan book, ensuring accounts out of order are reduced and downgrading or provisions are reduced. • In charge of marketing and developing new business for mortgage products. • Assisting in growing Bank revenues while increasing approved facility utilization. • Ensuring quality service delivery to customers. • Ensuring preparation and maintenance of appropriate reports. • Assisting in reviewing corporate mortgage portfolio. • Conducting Interviews with customers. • Making business calls and call reports. • Conducting site inspection to monitor progress. • Following up facilities through the approval and release processes • Packaging new corporate mortgage facilities to customers. • Ensuring timely collection of appraisal fees. • Paying courtesy calls to existing and prospective customers to enhance relationships. • Making presentations to various groups on mortgages
Education
• Masters in Business Administration, Marketing- University of Nairobi; December 2023
• Bachelor of Arts, Economics & Sociology – University of Nairobi; 2005 to 2008
• ACCA Part I & II - Cornerstone Training Institute; 2007 to 2009
• International Computer driving License; 2005 to 2008
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