Charlotte K
Technology / Internet
Services offered
I believe my training, experience, and proven ability as a Tier One Technical Support Specialist and Help Desk Technician will allow me to significantly contribute to the productivity and quality of your company's IT division as well as customer service .
Experience
| Dates | : | Jan 2022-july 2023 |
| Organization | : | Multichoice Kenya (Dstv /Gotv) |
| Department | : | Customer Service Executive |
Duties:
- Answered questions about a company’s products or services
- Handled complaints to building strategies for improving the overall customer experience and fostering loyalty
- Provided information about a company’s special offerings and upselling related products/services, if appropriate, when engaging with customers.
- Resolved product/service issues, troubleshooting problems, and provided ongoing technical assistance to customers
- Dealt with unhappy customers and handling complaints
Education
Dates May 2016 – January 2020
| Institution | Daystar University |
| Degree Program | Applied Computer Science |
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