About Charlotte K:
I believe my training, experience, and proven ability as a Tier One Technical Support Specialist and Help Desk Technician will allow me to significantly contribute to the productivity and quality of your company's IT division as well as customer service .
Experience
| Dates | : | Jan 2022-july 2023 |
| Organization | : | Multichoice Kenya (Dstv /Gotv) |
| Department | : | Customer Service Executive |
Duties:
- Answered questions about a company’s products or services
- Handled complaints to building strategies for improving the overall customer experience and fostering loyalty
- Provided information about a company’s special offerings and upselling related products/services, if appropriate, when engaging with customers.
- Resolved product/service issues, troubleshooting problems, and provided ongoing technical assistance to customers
- Dealt with unhappy customers and handling complaints
Education
Dates May 2016 – January 2020
| Institution | Daystar University |
| Degree Program | Applied Computer Science |
Professionals who compete with Charlotte
Paschaline Muisyo
Virtual friend / proofreader and editor
Customer Service / Support
Related professionals
Professionals offering similar services to those of Charlotte K
Brian Karasi
Academic writer and Assignment helper
Education / Training
Peter David
Sales representatives
Marketing / Advertising / Public Relations
Professionals in the same Technology / Internet sector as Charlotte K
Hussein Wambugu
Computer engineering
Technology / Internet
Professionales offering General Sales services
Lawrence M'marete
Sales representative & online and truck Driver
Sales
KELVIN MWIRIGI
Project manager/Sales manager
Sales
Professionals from different sectors near Nairobi, Nairobi Area
Other users who are called Charlotte
charlotte gitari
Professional Typer and proofreader
Engineering / Architecture
Jobs near Nairobi, Nairobi Area
-
Customer success
2 months ago
Direct apply
A private international organization (NGO) in partnership with the government has created new vacancies for graduates and undergraduates within Nairobi. Our company deals with Worldwide Business Inventions. · We are looking for ambitious and goal- oriented individuals to be par ...
-
Online writers
2 months ago
Direct apply
beBee Professionals Nairobi, Kenya Other Community Management & Tagging Freelance KSh30,000 - KSh40,000 per monthA non governmental (NGO)NAIROBI based company expanding its branches here in Kenya now and is looking for young and open minded youths, students and Graduates And unemployed to offer part-time or full-time jobs for them as Distributors and connectors. The NGO has partnered with ...
-
Customer service representative
3 months ago
Direct apply
beBee Professionals Nairobi, Kenya Customer Service Representatives Freelance KSh25,000 - KSh40,000 per monthA private international organization (NGO) in partnership with the government has created new vacancies for graduates and undergraduates within Nairobi. Our company deals with Worldwide Business Inventions. · We are looking for ambitious and goal- oriented individuals to be par ...