Charlotte K
Technology / Internet
Services offered
I believe my training, experience, and proven ability as a Tier One Technical Support Specialist and Help Desk Technician will allow me to significantly contribute to the productivity and quality of your company's IT division as well as customer service .
Experience
| Dates | : | Jan 2022-july 2023 |
| Organization | : | Multichoice Kenya (Dstv /Gotv) |
| Department | : | Customer Service Executive |
Duties:
- Answered questions about a company’s products or services
- Handled complaints to building strategies for improving the overall customer experience and fostering loyalty
- Provided information about a company’s special offerings and upselling related products/services, if appropriate, when engaging with customers.
- Resolved product/service issues, troubleshooting problems, and provided ongoing technical assistance to customers
- Dealt with unhappy customers and handling complaints
Education
Dates May 2016 – January 2020
| Institution | Daystar University |
| Degree Program | Applied Computer Science |
Professionals who compete with Charlotte
Tonny Kitheka
Agribusiness manager
Marketing / Advertising / Public Relations
Related professionals
Professionals in the same Technology / Internet sector as Charlotte K
RODURY KARANI
IT Business Analyst / Product Development Manager
Technology / Internet
Professionals from different sectors near Nairobi, Nairobi Area
Fabisch Chomba
International and Public Relations professional.
Non-profit / Volunteering
Other users who are called Charlotte
Jobs near Nairobi, Nairobi Area
-
Customer Service Executive- Danish Speaking
1 week ago
Call Center Solutions Africa(CCSA) Nairobi CountyJob summary: Customer Service Executive – Danish Speaking · Nairobi County · CCSA Africa is a fast-growing customer experience and sales outsourcing company supporting clients across Europe, · the UK, and global markets.We are expanding our Nordic-language support capability and ...
-
Customer service in the medical field
1 month ago
Solvo Global Careers Nairobi CountyThis individual plays a vital role in maintaining excellent relationships with both clients and field staff, ensuring the best possible service experience. · ...
-
Marketing Lead
2 days ago
Mamy Eyewear NairobiMamy Eyewear is a new generation of optician transforming eye care across East Africa. · We are dedicated to making high-quality eyewear accessible to everyone through modern retail spaces offering free AI-powered eye tests, professional care, and an enjoyable shopping experience ...