Best professionals offering technical support specialist services in Nairobi

Service Information for Technical Support Specialist

Overview

A technical support specialist is a professional who provides assistance and troubleshooting to clients with technical issues related to computer systems, software, and other electronic devices.

Requirements

To become a technical support specialist, one needs to have strong communication and problem-solving skills, as well as a good understanding of computer systems and software.

Accreditation and Certification

Recommended accreditations and certifications for technical support specialists include CompTIA A+ and Cisco CCNA.

Choosing a Service Provider

When choosing a technical support specialist, consider their experience, certifications, and customer reviews.

Questions to Ask a Professional

• What experience do you have with technical support?
• Do you have any relevant certifications?
• Can you provide references from previous clients?
• How do you handle complex technical issues?

Useful References

For more information on technical support, refer to the following resources:

Wikipedia - Technical Support

Average Prices

The average price for a technical support specialist in Nairobi is between $10-$20 per hour.

Prices may vary depending on the location and the specialist's experience.

For instance, in Nairobi, the average price for a technical support specialist is $15 per hour.

In other cities, such as Mombasa, the average price is $12 per hour, while in Kisumu, it is $10 per hour.

It is always best to negotiate the price based on the specialist's experience and the complexity of the task.

Requesting a Quote

When requesting a quote for technical support services, provide as much information as possible about the task, including the device or system in question, the nature of the issue, and any relevant details.

Be sure to also ask about the specialist's experience and certifications, as well as any additional costs or fees.

Once you receive the quote, be sure to carefully review it and ask any questions you may have before proceeding with the service.

Fees for Technical Support Specialist freelancers

The average daily fee for experienced freelancers is 500 KES.

The fee varies depending on the city in which the freelancer is located. For instance, the average daily fee for a technical support specialist in Nairobi is 600 KES, while in Mombasa is 550 KES or in Kisumu is 500 KES.