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    Product Operations Associate at - Nairobi, Kenya - Sun King (Formerly Greenlight Planet)

    Sun King (Formerly Greenlight Planet)
    Sun King (Formerly Greenlight Planet) Nairobi, Kenya

    1 week ago

    Default job background
    Full time
    Description

    Greenlight Planet is on a mission to revolutionize rural energy access for the 1.5 billion off-grid villagers who use dirty, dangerous kerosene lanterns for light.


    About the role:


    Product Operations Associate is a part of the New Products team and works closely with the in-house tech team and other business stakeholders to help Sun King design, develop and implement intelligent, tech-enabled solutions to help solve a large variety of our business problems.

    This position reports to the Principal Product Manager.
    What you would be expected to do


    Oversee Product Functionality:
    Ensure seamless day-to-day operations of current products by managing configurations and expertly addressing change requests.

    Shape Product Development:

    Create comprehensive documentation, including use cases, flowcharts, mock screens, and PRDs, to guide development based on business, user, functional, non-functional, and system requirements.


    Manage Product Rollouts:
    Orchestrate the launch of new products, features, and automations while effectively resolving stakeholder queries and issues.

    Resolve Technical tasks:

    Proactively monitor technical issues raised by the field team, raise tickets for identified bugs, and partner with internal teams for swift resolution.


    Drive Efficiency:
    Streamline business processes through automation using tools like Zapier, Google Scripts, and other innovative solutions.

    Partner across teams:

    Partner effectively with cross-functional groups and provide valuable assist to the product manager throughout the entire product lifecycle, from design to development to launch.


    Ensure Quality Standards:

    Conduct rigorous testing of applications, solutions, and web panels at various stages of the lifecycle to ensure exceptional quality.

    You might be a strong candidate if you

    1+ year of experience in the product management domain.
    Excellent communication and project management skills.
    Decent hands-on MS Excel and SQL experience.
    Critical thinker, extremely detail oriented and has a deep sense of ownership with accountability.
    Ability to quickly adapt and resolve conflicts in a multi stakeholder scenario
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