Jackson Kariuki

Accurate, thorough, detail oriented and persistent individual with 10+ years of experience in administrative duties,

document control, service desk & operations management & to work in a place where there is a need for a variety of management skills

including operations, facilities management, O&M-trades, service desk, data management, technical

computer proficiency, business intelligence and database program use.

SAFI ENGINEERING SERVICES LTD. AFGHANISTAN-KABUL (LOGCAP IV)

Locations: AUSTRALIAN EMBASSY, U.S EMBASSY, EMBASSY OF INDIA, FINLAND EMBASSY,

European union delegation & WORLD BANK

Departments: Operations Department, Service desk & Facility Management Department.

Administrative Assistant, Operations Specialist & Document Control - Jul 2017– 2023 July

v Developed, prepared & presented program reports to the company management & our associates.

v Created & compiled CDRL reports & Sitreps from collected data on ongoing or completed projects

to the relevant departments as required.

v Reviewed documents in a timely manner prior to issuing to the designated departments.

v Archived inactive records, receipts, invoices, technical inspections, work order requests and

various departmental documents

v Maintained & tracked comprehensive program records, collected & inputted statistical data,

created reports from the analyzed information onto spreadsheets & sent to various departments

management via outlook.

v Point of contact in Kabul on 24/7 emergency call outs & logging in Work Order Requests on

unscheduled equipment failure from the Maximo database system.

v Dispatched various emergency teams on reported unscheduled equipment & facility breakdown.

v Consulted, interacted & collaborated with our international partners & clients to facilitate the

successful implementation of new & revised policies, programs, and procedures to ensure the

implementation and administration of our programs objectives.

v Supervised the service desk operations on Work Orders, billing systems, equipment & property

Logs to be updated on to the MAXIMO database management system.

v Verified the accuracy of data collected from field then submitted the information on to the

MAXIMO database system for necessary departmental action.

v Researched and analyzed the best methods and practices relative to the desired achievements of

the department’s goals and the company’s operating objectives and procedures.

v Prepared, processed, submitted proposals & quotations for received requests on special projects

via outlook.

v Developed, prepared & submitted the required Power Generation department’s technical

proposals for the company.

v Created & presented PowerPoint presentations on awarded projects to company management &

clients.

v Planned, created & initiated the company’s Health & Safety policy.

v Generated, processed & submitted invoices on work orders to our clients.

v Maintained the Master Schedule of work (MSOW) on scheduled and unscheduled maintenance on

various facilities & equipment on a timely manner.

v Managed office transition from paper invoice to online invoicing.

v Trained administrative assistants on customer service and other office procedures, including

maintaining files and sending correspondence.

v Processed & presented assembled warranty cases & analyzed logistical reports through

spreadsheets, outlook & on to the MAXIMO database to our partners & associates in Europe &

Dubai.

v Planned & participated in conference calls with management in Europe & U.A.E tracking inbound

& outbound shipments.

v Participated in meetings with the embassies project managers for various projects.

v Developed the numbering and records for NMC, FMC facilities & equipment.

v Planned, generated & submitted O&M different levels of Preventive maintenance services to

facilities including plumbing, electrical, construction & generators on the MAXIMO database.

DYNCORP INTERNATIONAL (LOGCAP IV AFGHANISTAN)

Locations: CAMP LEATHERNECK, CAMP BASTION, CAMP TOMBSTONE & KANDAHAR AIR FIELD

Departments: Facilities Management Group, Service Desk, Operations & Management.

Administrative Assistant, Document Controller & Service Desk Specialist (FEB 2011– Jan

2016)

v Maintained files, records, compiled reports and processed operational documents in a timely

manner.

v Monitored requests & executions of LOTDs by intended departments to ensure 100% compliance

on contractual requirements as directed by the SOW.

v Updated the master schedule of work tracker (MSOW) with new facilities addition or removal as

per S.O.P.

v Coordinated the scheduling of preventive maintenance through outlook & spreadsheets.

v Maintained 100% Service Desk, Operations & Management history jackets and archiving

documentation.

v Analyzed collected information for the creation, updating, submitting daily & weekly trades

departments SITREP reports to managers for perusal.

v Handled calls & walk-in, Service Desk & Departmental Work Order requests then directed to

various response teams as per the categories Emergency, Urgent and Routine as per the SOP.

v Monitored, created & updated Work orders on the company database management systems to

meet contractual requirements i.e. DYNMRO & FMX systems.

v Accurately labelled and maintained records for Non-Mission Capable (NMC), Full Mission

Capable (FMC) facilities & equipment in a timely manner as per the requirements of the S.O.P.

v Coordinated departmental personnel general & safety meetings.

v Prepared and submitted accurate & timely detailed reports on scheduled and unscheduled work

as per SOW to the management.

v Assigned new military numbering system once facilities & equipment that had been accepted as

per the LOTD’s on to the company’s Density list for tracking and maintenance purposes.

v Generated & tracked all facilities & equipment’s new Technical Inspections (TIs).

v Oversaw the Quality Control (QA/QC) weekly, monthly, quarterly and annual Compliance reports.

v Tracked & managed all deficiencies on Service Desk Work Orders & corrections.

v Organized, planned & maintained a key Log for military & company issued vehicles, tools &

equipment.

v Oversaw departments logistical operations of shipped materials and tools required for preventive

maintenance.

v Proactively managed the departments fire warden requirements as per fire departments trainings

& requirements.

v Maintained records of facilities & equipment scheduled for disposal activity by military DRMO.

v Coordinated with various Operations & Management departments teams on the processing of

Letters of Technical Directions (LOTD) reports to meet operational objectives.

v Located and corrected data entry errors & maintained logs of activities on completed work &

reports.

v Received & responded to client emergency calls and dispatched various trades department teams

on a timely manner.

v Organized & Processed the departmental vacation planning of colleagues travel and

accommodation process.

INSTITUTE OF ADVANCED TECHNOLOGY

2007: International Computer Driving license (ICDL)

2008: A+ Computer Hardware and Software Maintenance

2009: N+ Network Maintenance and System Administration

2010: CCNA, Cisco Certified Network Associate

PERKINS UNIVERSITY

2020: Perkins Service Technician Certification

2020: Perkins Office Ethics & Conflict Management Certificate