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Segera Limited Nairobi, Kenya Full timeSegera Limited is an oasis of luxury in acres of wild Kenyan savannah. · Summary · The Spa/Wellness Therapist will provide a range of holistic treatments and therapies, including massages, body wraps, scrubs, hot baths, and steam room experiences. · Utilizing Kenyan massage oils ...
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Enashipai Resort & Spa Nairobi, Kenya Full timeEnashipai Resort & Spa is where a strong local heritage and abundant nature is blended with pure luxury, and then delivered with a generous sense of warmth. Enashipai Resort & Spa is an eco-friendly and conservation committed resort that serves Hell's Gate National Park and suppo ...
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Pool Attendant at
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Summit Human Resource & Marketing Consultant Nairobi, Kenya Full timeSummit HR & Marketing Consulting team brings more years of combined experience in human resources consulting, strategy and management. Our consultants become an integral part of your management team, providing hands-on assistance with a variety of human resource concerns. · Job l ...
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Middle .NET Developer
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Fairmont Hotels & Resorts Nairobi, Kenya Full timeThe Fairmont Norfolk is a historic hotel in Nairobi, Kenya and is owned by the luxury hotel chain, Fairmont Hotels and Resorts. The hotel has 170 rooms, 4 restaurants, and consists of 5 main blocks, each ranging from 1 to 2 stories high. The hotel has a signature Tudor style of a ...
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Executive Housekeeper I
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Marriott International Nairobi, Kenya Full timeABOUT THE COMPANY · Marriott International is an American multinational diversified hospitality company that manages and franchises a broad portfolio of hotels and related lodging facilities · JOB SUMMARY · Candidate ProfileEducation and ExperienceHigh school diploma or GED; 2 ye ...
Spa Manager - Nairobi, Kenya - Accor Hotels
Description
JOB SUMMARY
QualificationsBachelor's degree in Business and/or Hospitality Management; Minimum of 2 years experience as a Spa Manager within a 5-star luxury Spa;Ability to connect effectively across diverse cultures;Outstanding grooming and communication skills;A service-oriented mindset focused on exceeding guest expectations;Organizational skills, attention to detail, ability to multi-task in a stressful environment, and creative problem solving skills are required.Excellent communication skills and proficiency in the English language, Swahili is a plus. In-depth knowledge of spa therapy.Strong financial acumen.Must possess the desire to lead a world-class spa team.Should possess knowledge and/or be comfortable with standard operating financial statements, as well as the budgeting process, and effective cost management.Working knowledge of Microsoft Office is an asset. Must enjoy shift work and be able to work evenings, weekends and holidays
RESPONSIBILITIES
Reporting to the General Manager, the Spa Manager is a Head of Department position, who will be in charge of the opening of the hotel wellness facility (preopening), and managing the operation and business sides of the facility :Establish, direct and maintain the standards of Spa's etiquette and service in all interactions with guests and employees.Consistency and understanding when implementing Spa's business objectives, as they relate to operations, finance, human resources, marketing and health & safety is imperative.Executing the business objectives and verbiage to all employees is ongoing, whilst also ensuring that all financial and marketing opportunities are maximized.Hire, train, and manage team members to be accountable for their actions and to be conversant in the business objectives.Monitor activities and issues daily. Maintain current knowledge of all spa services, pricings, offerings, schedules, specials and other services provided at the spa and competitive spas.Set the example by using proper etiquette and professionalism at all times.Look for every opportunity to suggest new and enhanced guest experiences, to encourage positive staff behaviour, and to direct effectively.Communicate housekeeping and maintenance needs to the relevant departments and ensure they are actioned.Assist team members where needed in all aspects of the business operation.Practice methods, which comply with health and hygiene guidelines and ensure cleanliness meets Standard Operating Procedures in all areas of the spa areas.
REQUIRED SKILLS
Reporting, Communication, Problem solving
REQUIRED EDUCATION
Diploma, Associate's degree