Jobs
>
Nairobi

    Manager- Credit Administration and Compliance at - Nairobi, Kenya - NCBA Group

    NCBA Group
    NCBA Group Nairobi, Kenya

    5 days ago

    Default job background
    Full time
    Description

    The new NCBA has harnessed the power of both NIC and CBA to create a bank that brings together the best of both worlds from cutting edge mobile banking to good old-fashioned relationship management; from scalable business banking to financial services that grow as your business does; from best-in-class choice of products to investment solutions tailored to your specific needs.

    Job Purpose Statement

    Ensuring that high-level standards of operations, controls, audit and compliance within the Credit Administration and Compliance unit are adhered to and close monitoring of the credit facilities held to ensure proactive reviews and corrections are undertaken to safeguard the bank against any revenue losses or regulatory breaches.

    Key Accountabilities (Duties and Responsibilities) Perspective % weighting (to add up to 100%) Output
    Internal business processes (85)

    Spearheading all system related changes/updates relating to AA credit facilities and ensuring the updates are thoroughly tested and confirmed to be working as expected and successfully deployed in the core banking system.

    Ensure all the Credit Admin and Compliance internal suspense accounts are reviewed and reconciled within the defined TAT and monthly status reports sent to the recon team by 8th of every month.

    Oversee and ensure all CRB processes e.g.

    CRB daily & monthly submissions, delisting, listing, clean-ups and post submission reviews are undertaken without fail whilst ensuring no lapses or complaints.

    Ensure timely submission of data to CRBs as well as conducting quality assurance checks on the daily and monthly CRB submissions to ensure completeness and accuracy of data in accordance with the Credit Reference Bureau Regulations.

    Further, ensure 100% data clean-up of CRB error logs is undertaken on an ongoing basis.
    Ensuring the below reports are sent as scheduled with accurate data;

    Weekly booked facilities reports highlighting exceptions on Duplicated loans, Erroneous interest rates, Available commitment, Bloated last instalments, missing collateral details are shared with the processing and securities team for review and corrections.

    A final monthly report is done to confirm all exceptions raised were closed.
    Monthly and quarterly reports and analysis of the facilities booked at credit operations by 5th of each month.

    Weekly review of all expired OD limits and confirming the detachment of the limit and ADI from the account.

    Weekly review of IBPS bookings against what sits in T24 to ensure correct data capture was done.
    Ensuring timely submission of the monthly productivity reports by 5th of each month.

    Monthly review of all commercialised ex staff loans and facilities for deceased customers to confirm all parameters have been amended accordingly.

    Monthly report on the insurance status of all secured credit facilities.
    Weekly update on the status of work pending with the valuers.
    Oversee the preparation and submission of the quarterly SLA report for valuers.


    Ensure that insurances for all bank assets are received and updated in T24 and for non-compliant customers, the insurance premiums are collected through forced debits.

    Ensuring mortgage certificates are shared as per instructions received.
    Coordinating the departmental snap check process.
    Ensuring audit confirmations are prepared as per instructions received.
    Review and advice Business on Take-Ons due for closure and follow up proactively monthly by 2nd week.

    In charge of weekly reconciling of the Insurance premium holding accounts and ensuring timely submissions of CGI Declarations to Bancassurance.

    Implement interest rate changes in T24 and perform post implementation validations and analysis.
    Ensure that all compliance documents pertaining to customer loans and securities i.e.

    valuation reports, CR12, TCC, Annual Returns, Licences and Permits, Land Rent and Rates are held and updated in T24 and all deferrals have the necessary approvals.

    Ensuring that there is proactive management of all system delinquencies relating to loan accounts by identifying and resolving/escalating them through ICT and the T24 vendor within the shortest time.

    In charge of reviewing and analysing products requests from business teams and having successful tests done before implementation in the live systems.

    In charge of ensuring the review, calculation and reconciliation of all OD/loan related transactions so as to provide clarity when requested by Business/Clients/ Auditors.

    Maintain high level standards in customer service through customer confidentiality being upheld at all times and adhering to the prescribed customer SLAs to eliminate customer complaints
    Support the team to achieve a departmental audit rating of satisfactory

    Finance (5%)

    Nil operational losses as a result of errors and omissions
    Nil revenue leakage on unpaid DD charges
    Nil revenue leakage in interest income due to errors in the deployment of rate changes in T24.

    Customer (5%)

    Managing all customer complaints and queries by resolving or escalating all delinquencies on facilities arising from internal errors or system failures.

    Maintain high-level standards in customer service through; customer confidentiality being upheld at all times and adhering to the prescribed customer SLAs to eliminate customer complaints.

    Ensure Department customer satisfaction index of above 70% with nil issues noted about self.
    Ensure call abandon rate of self and team is <10%.
    Ensure all NCBA core values are upheld at all times.

    Learning and growth (5%)

    To learn as much as possible from other members of the department to ensure proper service delivery
    Assist team members to succeed in their endeavors by suggesting, facilitating and monitoring personal career development initiatives.

    Ensure that self and the team achieve at least 50 hours of learning/training through E-learning, Internal & External training activities.

    Ensure compliance with the leave policy on block leave and minimum carry-over of 5days for self and team.

    Job Dimensions


    Reporting Relationships:
    jobs that report to this position directly and indirectly
    Direct Reports 3
    Indirect Reports 0

    Stakeholder Management:
    key stakeholders that the position holder will need to liaise/work with to be successful in this role.

    Internal

    All departments

    External

    System vendors

    Ideal Job Specifications

    Academic:
    Bachelor's Degree


    Professional:
    Professional Banking Qualification (ACIB)

    Desired work experience: 7-8 Years

    NCBA Bank Core Value Behaviors (Performance Drivers)

    Responsive
    Driven
    Open
    Trusted

    Ideal Job competencies

    Technical Competencies

    Thorough understanding in the T24 Arrangement Architecture (AA) module with proven expertise in AA Lending and Accounts.
    Advanced excel skills for data analysis and reporting.

    Behavioral Competencies

    Ability to work at extreme conditions: Be able to work under extreme pressures and sometimes at extreme times given minimal supervision and compensation for the same.


    Personal Ethics:
    Must be honest, fair and just with self and others, and demonstrates integrity in work and business contacts.

    Communication Skills:
    Excellent written and verbal communication skills and presentation skills.

    Interpersonal Skills:
    Must be able to co-work with people of various temperaments without becoming negatively emotionally involved.

    Proactive:
    Must be pro-active and able to initiate new methods of making work easier.
  • Tilisi Developments PLC

    Contracts & Compliance Administrator at

    1 week ago

    Tilisi Developments PLC Nairobi, Kenya Full time

    `The Tilisi Masterplan has been designed to incorporate all the amenities and facilities to ensure you get the best of both worlds; An urban experience in a serene location. As a master-planned and managed development with world-class infrastructure, Tilisi comprises of light ind ...

  • iSON Xperiences Limited

    Assistant Manager-Facility and Administration at

    1 week ago

    iSON Xperiences Limited Nairobi, Kenya Full time

    iSON Xperiences is a specialist in proactive customer engagement and customer xperience management, partnering with leading brands to optimize their customer xperience, revenue generation and business process management across the enterprise. · Summary · The assistant manager – f ...

  • Commission On Administrative Justice "Office of the Ombudsman"

    Senior Compliance Officer

    1 week ago

    Commission On Administrative Justice "Office of the Ombudsman" Nairobi, Kenya Full time

    ABOUT THE COMPANY · The Commission on Administrative Justice (CAJ) also known as the Office of the Ombudsman is a Constitutional Commission established under Article and Chapter Fifteen of the Constitution, and the Commission on Administrative Justice Act, 2011. The Commission ha ...

  • Bioversity International

    Analyst - Grants Management at

    1 week ago

    Bioversity International Nairobi, Kenya Full time

    Established in 2019, the Alliance of Bioversity International and the International Center for Tropical Agriculture (CIAT) was created to address these four crises, maximizing impact for change at key points in the food system. · About the position · The Analyst - Grants Manageme ...

  • The Commission on Administrative Justice (Office of The Ombudsman)

    Senior Compliance Officer at

    1 week ago

    The Commission on Administrative Justice (Office of The Ombudsman) Nairobi, Kenya Full time

    The Commission on Administrative Justice (CAJ) also known as the Office of the Ombudsman is a Constitutional Commission established under Article and Chapter Fifteen of the Constitution, and the Commission on Administrative Justice Act, 2011 · DUTIES AND RESPONSIBILITIES: · Analy ...

  • Action Against Hunger

    Finance Base Administrator

    5 days ago

    Action Against Hunger Nairobi, Kenya Full time

    ABOUT THE COMPANY · Action Against Hunger saves lives while building long-term strategies for self-sufficiency. · JOB SUMMARY · Action Against Hunger seeks an experienced Director of Finance and Administration to oversee all financial and administrative aspects of a five-year USA ...

  • Savannah Informatics

    Director, Finance

    1 week ago

    Savannah Informatics Nairobi, Kenya Full time

    Savannah Informatics Limited (Savannah), is a clinician-led health informatics company delivering innovative and interoperable healthcare solutions to improve access to affordable quality healthcare. · About the Role: · The Director of Finance and Administration will oversee the ...

  • Bridge Talent Management

    Human Resource

    1 week ago

    Bridge Talent Management Nairobi, Kenya Full time

    Job Summary: · The purpose of this role is to manage the company's workforce and administrative functions, ensuring that the organization operates smoothly and efficiently. The HR & Admin person will be required to use their expertise and skills to cultivate a positive work envir ...

  • Bridge Talent Management

    Human Resource

    1 week ago

    Bridge Talent Management Nairobi, Kenya Full time

    One HR information system to manage your employees' entire employment lifecycle. Build an incredible workplace and grow your business with our all-in-one platform. · Job Summary: · The purpose of this role is to manage the company's workforce and administrative functions, ensurin ...

  • Millar Cameron Ltd

    Chief Financial Officer

    1 week ago

    Millar Cameron Ltd Nairobi, Kenya Full time

    JOB SUMMARY · As a key member of the Senior Management Team (SMT), the CFO will partner with the Executive Director to oversee the consortium's financial resources, develop and maintain financial and administrative policies, and create annual budgets. This role involves forecasti ...

  • Turkana County Government

    Ward Administration at

    5 days ago

    Turkana County Government Nairobi, Kenya Full time

    Turkana is the 2nd largest county in Kenya 77,000 It is also the north-western most county in Kenya and is known mostly for its scenic landscapes and rich culture. · REF: TUR/CPSB/029/2023/2024: WARD ADMINISTRATION, (KAPEDO/NAPEITOM). JOB GROUP "N 1 POST - TERMS OF SERVICE: PERM ...

  • World Health Organization (WHO)

    Roster, Compliance and Risk Management, P4 at

    2 weeks ago

    World Health Organization (WHO) Nairobi, Kenya Full time

    The World Health Organization is a specialized agency of the United Nations that is concerned with international public health. It was established on 7 April 1948, headquartered in Geneva, Switzerland. · OBJECTIVES OF THE PROGRAMME · The incumbent will advise country-office leade ...

  • Church World Service

    Deputy Regional Representative, Operations at

    1 week ago

    Church World Service Nairobi, Kenya Full time

    Church World Service (CWS) was founded in 1946 and is a cooperative ministry of 37 Christian denominations and communions, providing sustainable self-help, development, disaster relief, and refugee assistance around the world · Summary · The Deputy Regional Representative, Operat ...

  • County Government of Kitui

    Sub County Administrators

    1 week ago

    County Government of Kitui Nairobi, Kenya Full time

    Kitui County is located 170Km to the South East of Nairobi City. It covers an area of about 30,496 km2. It borders Machakos and Makueni Counties to the West, Tana River County to the East, Taita-Taveta County to the South, and Embu and Tharaka- Nithi Counties to the North. · SUB ...

  • County Government of Kitui

    Deputy Sub County Administrator

    1 week ago

    County Government of Kitui Nairobi, Kenya Full time

    Kitui County is located 170Km to the South East of Nairobi City. It covers an area of about 30,496 km2. It borders Machakos and Makueni Counties to the West, Tana River County to the East, Taita-Taveta County to the South, and Embu and Tharaka- Nithi Counties to the North. · DEPU ...

  • West Indian Ocean Cable Company ( WIOCC)

    IT Support Manager

    2 weeks ago

    West Indian Ocean Cable Company ( WIOCC) Nairobi, Kenya Full time

    JOB SUMMARY · Minimum Qualifications:computer science / engineering or equivalent from a recognized universityCloud Technical certifications in Microsoft 365, Mimecast or OthersProfessional certifications in IT Security (CISSP, CCSP, CISA, CISM) is essential.Experience & Skills:R ...

  • Fanisi HR Solutions

    Legal Administrator

    1 week ago

    Fanisi HR Solutions Nairobi, Kenya Full time

    Our client, a law firm, seeks to hire a passionate and driven Legal Administrator. He or she will drive operational excellence in the company and will be overall responsible for project management · Key Roles and Responsibilities: · Manage all administrative functions: office sup ...

  • World Health Organization (WHO)

    Administrative Officer, P2 at

    1 week ago

    World Health Organization (WHO) Nairobi, Kenya Full time

    The World Health Organization is a specialized agency of the United Nations that is concerned with international public health. It was established on 7 April 1948, headquartered in Geneva, Switzerland. · PURPOSE OF THE POSITION · In the context of the Outbreaks and Health Emergen ...

  • WeTu

    Finance Manager at

    4 days ago

    WeTu Nairobi, Kenya Full time

    Wetu was born in 2009 to explore and disrupt how the industry works and sells travel. Paul de Waal had a vision of transforming the trade with technology that empowers stakeholders to match modern traveller demands and to compete more effectively. · Salary Range : KSh 200,000 - K ...

  • MARAMOJA

    Fleet Operations Manager

    1 week ago

    MARAMOJA Nairobi, Kenya Full time

    ABOUT THE COMPANY · MARAMOJA helps you find your favourite taxis, and a personalized fleet of back-up options so you always have a closely trusted ride. · JOB SUMMARY · As a Fleet Manager within our esteemed school department, you will assume a pivotal role in the effective mana ...