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    Customer Support Regional Lead at - Nairobi Area, Kenya - Bolt

    Bolt
    Bolt Nairobi Area, Kenya

    4 days ago

    Default job background
    Full time
    Description

    Bolt, previously known as Taxify, is the leading European transportation platform providing ride-hailing and scooter-sharing services. The company's mission is to make urban travel easier, quicker, and more reliable.

    Customer Support Regional Lead

    • QualificationBA/BSc/HND

    We are looking for a Regional Lead to join our Customer Support Leadership team. This person will play a primary role in actively reducing customer friction across our products. Let's build cities for people, not cars together

    Your daily adventures will include:

    • Lead a large team of inhouse and Supplier people in pursuit of our Customer Support Purpose
    • Providing customer experience feedback to the business so we can improve our products and services
    • Solving customer issues and making it feel easy so customers continue to use our products and services
    • Offering cost-efficiency – giving us financial credibility
    • Delivering high levels of stakeholder engagement – giving us the credibility to influence the customer experience
    • Lead a team of Senior Team Leads
    • Liaise with our outsourcing suppliers in order to drive performance and expansion strategy
    • Be a role model leading our support readiness for existing and predicted challenges and share ideas to decrease the workload and improve the quality & speed of Bolt's customer support
    • Contribute to your peer's success through collaboration, creativity, and giving critical constructive feedback
    • Identify problems and opportunities to support our purpose and then initiative, own, and contribute to solutions
    • Ensure your people are highly engaged
    • Drive clarity of purpose to ensure your people understand their purpose and how it aligns with Bolt's success
    • Drive a diverse and inclusive environment to ensure all of your people know their opinions matter

    We are looking for:

    • Drive – our leaders are hard-working, able to tackle large challenges with enthusiasm
    • Intelligence – our leaders are able to learn and solve new problems – they can troubleshoot logically, create scalable and repeatable processes
    • Integrity – our leaders are respectful, ethical, and trustworthy
    • Empathy – our leaders can relate to our Customers and their colleagues, they seek to understand different views
    • Coach-ability – our leaders actively seek out, listen to and act on constructive feedback
    • Team players – our leaders collaborate openly and contribute to each other's success
    • Humility – our leaders don't need to be the smartest in the room, or be right – they seek out the best decisions and solutions always putting Bolt and the Team ahead of their own ego
    • Growth mindset – our leaders coach their teams for success, they understand learning from mistakes makes us better Leaders

    Method of Application

    Interested and qualified? Go to Bolt on to apply
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