Risper Cheruiyot

A Finance Manager with Banking experience spanning over 15 years. I bring with me a wealth of
experience in implementing growth strategies that have contributed towards client retention numbers
and revenue growth. My innate ability to effectively communicate with a broad range of multifunctional
teams and multicultural clients serves as an asset of value in enhancing institutional goals. Additionally,
I have achieved progressive roles due to my ability to provide holistic leadership and implement
initiatives to motivate productivity, operational efficiency and performance in my teams.

CO-OPERATIVE BANK OF KENYA
Branch Manager Nov-2020 to Present
My role predominantly involves providing overall leadership and guidance to the team at my branch in
respect of the following:
Key Responsibilities
 Developing and implementing strategies to achieve growth, profitability and customer service
excellence within the branch;
 Implementing effective risk management frameworks to ensure efficient utilization of funds;
 Developing marketing strategies to enhance the bank products and services to both current and
prospective clients in order to maintain a competitive edge in the market;
 Executing strategies to grow the customer base, ensure retention of existing customers through
providing high level of customer satisfaction;
 Implementing performance initiatives to inspire the team to maximize on the bank’s productivity
standards and service delivery;
 Utilizing analytical skills to ensure that credit is administered as per the credit guidelines;
 Governing the branch’s assets by ensuring the team adheres to internal procedures and safe custody
of assets;
 Preparing and implementing the branch’s marketing and budgeting plans, including providing high
level informative reports to support strategic decision making;
 Ensuring that all accounts opened meet all the legal requirements of KYC;
 Implementing robust frameworks to ensure the branch’s activities comply with all relevant external
legislation and regulations regarding Compliance requirements;
 Governing adherence to all regulations, statutes, standards, practices and all internal processes and
proce dures as per the relevant manuals.
Key Achievements
 Implemented strategies that grew the branch’s profits from 79M in 2020 to 177m as at Dec 2022;
 Implemented robust customer service frameworks that enhanced customer satisfaction resulting in
repeat business;
 Instrumental in contributing towards loan book growth from Kes 2.7B to 3.0B as at Dec 2022;
 Collaborated with the various business functions at the branch to implement innovative sales
strategies that maximized cross selling opportunities;
 Successfully contributed to the branch’s business targets by enhancing high service delivery to
customers;
 Initiated and delivered capacity building training and mentored staff on a monthly basis for improved
and sustained performance.
CO-OPERATIVE BANK OF KENYA
Business Development Officer Nov-2013 to Oct-2020
My role predominantly involved driving business development functions in respect of the following
duties:
Key Responsibilities
 Collaborated with the business development manager to develop marketing strategies as per
customer segments and needs;
 Collaborated with the business development manager to prepare marketing and advertisement
budgets to ensure sufficient and sustainable funding for marketing campaigns;
 Conducted extensive market research on trends in the industry, engaged with customers to identify
their needs and implemented strategies to fulfil customer demands;
 Collaborated with the Business Development manager to prepare proposals for partnership
opportunities and administered the entire process;
 Measured and reported on marketing campaigns to gain insight and conduct assessments against
goals;
 Utilized interpersonal skills when engaging with customers to identify their specific needs and
colla borated with the product development team to enhance customer requirements.
Key Achievements
 Collaborated with the Business Development Manager to implement strategies that grew the loan
book from 280M to 463M over 4 years;
 Facilitated and delivered capacity building training to customers in business planning and
management essentials;
 Exceeded my annual set targets in asset growth and deposit mobilization;
 Developed repeat business by providing exceptional customer service;
 I was appointed as the branch onsite trainer and in charge of audit and compliance for the credit
team.
CO-OPERATIVE BANK OF KENYA
Bank Teller Feb-2008 to Oct-2013
My main role predominantly involved serving as the first point of contact to customers at the bank in
respect of the following:
Key Responsibilities
 Leveraged the internal system to process customer transactions and issue computer generated
receipts;
 Utilized interpersonal skills when engaging with customers to provide a high level of satisfactory
service delivery;
 Managed customer complaints through to resolution, ensured that customers left the bank with
satisfactory solutions to their complaints;
 Assisted customers with the queries and directed them to the relevant team when they needed
additional support to banking products or services;
 Ensured all transactions were recorded in the internal systems and reconciled cash transactions at
the end of each working day;
 Maintained the highest level of confidentiality during records input and filing;
 Moni tored the bank vaults to ensure cash balances were accurate.
Key Achievements
 Achieved my set target on account opening and cross selling of additional bank products;
 Provided high level service delivery to customers within stipulated timelines;
 ·Achieved Nil frauds and 

Sept-2007 to Dec-2007: CPA Part 1 Section 1
KASNEB
Jan-2005 to Dec-2007: Bachelor of Commerce – Banking and Finance
Egerton University
Jan-2000 to Dec-2003: Kenya Certificate of Secondary Education
Kaproprita Girls High School