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    Product Manager, Base and Payments - Nairobi, Kenya - KCB Bank Kenya

    KCB Bank Kenya
    KCB Bank Kenya Nairobi, Kenya

    1 week ago

    KCB Bank Kenya background
    Full time
    Description

    Kenya Commercial Bank Limited is registered as a non-operating holding company which started operations as a licensed banking institution with effect from January 1, 2016.

    The holding company oversees KCB Kenya - incorporated with effect from January 1, and all KCB's regional units in Uganda, Tanzania, Rwanda, Burundi, Ethiopia and South Sudan.


    KEY RESPONSIBILITIES:

    Drive growth and performance of the bank's digital payments and savings products through customer acquisition, driving usage and retention.

    Develop and execute a comprehensive product strategy for digital payments and savings products, aligning with the overall goals of the Digital Financial Services Division.

    Identify opportunities for product enhancements, new features, and innovative solutions to meet customer needs and drive engagement.
    Collaborate with internal stakeholders, including technology, marketing, and finance teams, to ensure successful product development and launch.
    Implement customer acquisition strategies to grow the user base for digital savings products.
    Analyze customer behavior, preferences, and feedback to refine and optimize product offerings for increased customer retention.
    Work closely with marketing teams to develop campaigns and promotions that attract and retain customers.
    Collaborate with lending teams to ensure a seamless integration of digital payments and savings products with lending services.

    Develop and implement strategies to encourage customers to utilize the lending services based on their payments and savings behavior and financial needs.

    Utilize data analytics to monitor key performance indicators (KPIs) and assess the success of digital payments and savings products and lending initiatives.

    Use market insights to identify opportunities for differentiation and innovation within the digital payments, savings, and lending space.
    Assesses market competition by comparing the bank's products to competitors' products within the financial services industry.

    The successful candidate should have the following:
    A Bachelor's degree in Business, Technology or Engineering related field experience.
    Professional qualification in Product Management, Project Management, AGILE Practices certification will be an added advantage.
    At least five years experience in the financial services sector, including experience in the following areas:

    Product management
    Customer insights and analysis
    Stakeholder management
    Project Management
    Delivery of mobile financial products and services in a high growth environment
    Mobile Money or Payments or Lending Platform Support

    The preferred candidate will possess the below skills and attributes:

    Passionate about and with solid experience in the development & integration of digital technology platforms
    Commercially minded and experienced in interpreting business requirements into meaningful technical functionalities.

    Proven ability to collaborate with other team members across boundaries and contribute productively to the team's work and output, demonstrating respect for different points of view.

    Self-motivated and results-focused
    Conversant with emerging technologies and new digital business models
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