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    Hotel Operations Manager at - Nairobi, Kenya - Siaya County Club

    Siaya County Club
    Siaya County Club Nairobi, Kenya

    2 weeks ago

    Default job background
    Full time
    Description

    At Siaya County Club, we excel in versatile hospitality, meeting diverse needs with our array of services in food, drinks, accommodation, and conferences.

    Our focus lies in seamlessly blending business and leisure, offering an environment where productivity meets relaxation


    DEPARTMENT:
    MANAGEMENT &


    ADMINISTRATION

    REPORTS TO:

    DIRECTOR

    RESPONSIBILITIES:

    Oversee Operations:
    Manage all facets of hotel operations including daily activities, guest services, food and beverage, and maintenance.

    Revenue Optimization:
    Develop and execute strategies to enhance occupancy rates, revenue, and overall profitability.

    Customer Service Excellence:
    Uphold high standards of customer service by training staff and promptly addressing guest concerns in a professional manner.

    Team Leadership:
    Lead, motivate, and mentor a team, fostering a positive and productive work environment.

    Financial Management:
    Effectively manage budget and resources, ensuring financial stability and adherence to budgetary guidelines.

    Community Engagement:
    Cultivate and maintain strong relationships with local businesses and community members.

    Industry Awareness:
    Stay abreast of industry trends and best practices, implementing innovative strategies to enhance hotel performance.
    Guest Satisfaction.

    Resolve any guest complaints, handling all guest interactions with the highest level of hospitality and professionalism in an accurate and timely manner.

    Proactive Guest Experience. Anticipate and prevent negative guest experiences through training; communication; planning and organizing.

    Policy Compliance:
    Ensure consistent compliance with hotel policies, SOPs, and relevant laws and regulations.


    Qualifications:

    A degree or Diploma in Hospitality Management is an asset for Graduates with a bachelor's degree and/or diploma in hotel or another related field.

    Minimum 3 to 5 years work experience in a 3 to 5 Star Hotel Management
    Proven track record of success in increasing occupancy rates, revenue, and profitability.
    Computer literate in Microsoft applications
    Ability to work effectively under pressure and manage multiple priorities simultaneously.
    Must have a passion for delivering outstanding service.
    Ability to build trust and relationships with all levels of employees.
    Self-motivated, decisive, responsible and driven to achieve goals.
    Strong leadership, strong interpersonal skills, exceptional oral and written communication skills are essential.
    Ability to think independently, possess good judgement, proven problem-solving skills, excellent analytical skills and effective decision-making skills.
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