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    Manager, Customer Collections Strategy at - Nairobi, Kenya - Standard Bank Group

    Standard Bank Group
    Standard Bank Group Nairobi, Kenya

    4 days ago

    Default job background
    Full time
    Description

    Standard Bank Group is the largest African banking group by assets offering a full range of banking and related financial services.

    "Africa is our home, we drive her growth" Our vision is to be the leading financial services organisation in, for and across Africa, delivering exceptional client experiences and superior value.

    Job Purpose

    As a Collections Strategy Manager, you will be required to perform data analysis, forecasting and generating monthly and ad-hoc management information.

    In carrying out this role, you will be responsible for the PPB credit portfolio (Both Digital and Conventional) and management of the entire collections cycle comprising:

    Pre-delinquency Strategy
    Collection/Recoveries Strategy
    Fraud Management
    Collections Analytics and Insights

    Key accountabilities
    Collection Strategies

    Design bespoke data driven collection strategies to be applied at various stages (Pre-delinquency, Delinquency, Recoveries).
    Ensure collection strategies have been implemented on the collection system and executed as per expectation.
    Track collection activities and outcomes to determine need to refine collection strategies applicable.
    Implement and monitor effectiveness of collection model and strategies.
    Deploy champion challenger initiatives to optimize collection outcomes and foster collection innovation.
    Feedback to credit on collection insights to facilitate enhancements on origination strategies.
    Building and evaluating forecast models for future defaults and roll rates

    Management Information (MI)

    Produce complete, relevant, and timely portfolio MI relating to the delinquent and collection portfolios.
    Ensure MI reported to Group is consistent and uses the Group defined metric definitions. For local MI ensure clear understanding of definitions and metrics used.
    Identify and distribute to all relevant stakeholders
    Establish a regular forum for discussion of MI with appropriate Terms of Reference. Regular meetings should be documented and the MI should be, at least, sufficient for the forum to discharge its responsibilities
    Establish direct feedback loops to all relevant decision points across the transactions cycle.

    Resource Management

    Develop and implement a process for identifying capacity planning requirements, both the number of staff and appropriate skill sets to effectively support Head of Collections to determine appropriate resourcing levels.

    Compliment the Head of PPB Collections in establishing a process to monitor and manage third party resource.

    Main Accountabilities and approximate time split

    80%

    Ensuring all areas for which you have responsibility of as identified above are taken care of.
    Analyze and interpret customer data relating to Collection processes.
    Communicate analytic results to both technical and non-technical audiences, to inform best decision outcomes.

    Be responsible for the successful design, development and implementation of any Collections and Recoveries strategies for the portfolio products, ensuring that the benefits of such strategies are driven out and maximized and change embedded into the operations.

    Manage service level agreements with internal teams.

    Continuous improvement of the Management Information base to ensure they remain relevant, reflect credit risk appetite and are useful to provide the business with information for use in decision making and policy matters.

    Stakeholder management, influencing and negotiation to deliver on strategic objectives with collaboration across departments and geographies.
    Responsible for the collection data integrity and adherence to the data governance requirements and structures (Data validations, clean ups, data refreshers etc.)

    20%

    Personal development and training as outlined below:
    Data Analytics
    Communication, Negotiation and Influencing
    Strategic planning
    Customer Relationship Management

    Qualifications
    Minimum Qualifications

    Type of Qualification:
    First Degree


    Field of Study:
    Banking, Finance, Commerce

    Experience Required
    Credit Risk – PPB

    Risk & Corporate Affairs
    5 to 8 years' experience in Collections and /or Collection strategy
    To manage compliance and mandated process and procedures within a collection's environment. Extensive experience in all aspects of Early - and Late arrear (supplier) collections and knowledgeable in the legal environment.

    Additional Information


    Behavioral Competencies:
    Developing Strategies
    Directing People
    Examining Information
    Exploring Possibilities
    Generating Ideas
    Interacting with People
    Interpreting Data
    Making Decisions
    Producing Output
    Providing Insights
    Taking Action
    Team Working


    Technical Competencies:
    Capacity Management
    Compliance
    Financial Acumen
    Product and Services Knowledge
    Recoveries
    Verbal Communication
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