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    Country Manager at - Nairobi, Kenya - ShipShap

    ShipShap
    ShipShap Nairobi, Kenya

    2 days ago

    Default job background
    Full time
    Description
    We streamline the order fulfillment process for you and connect you with the best shipping options, from importing your orders, to printing a label, to tracking: all from the convenience of your device


    Your core responsibilities will include:

    Sales/Operational Leadership:

    Provide strategic direction and leadership to the sales and operational teams, ensuring alignment with the company's overarching goals and objectives.


    Sales Optimization:
    Identify opportunities for process improvement and efficiency gains across all sales functions, from order fulfillment to inventory management.

    Vendor and Partner Management:

    Cultivate and maintain strong relationships with key vendors and partners to optimize service levels, negotiate contracts, and drive operational excellence.


    Team Development:
    Recruit, train, and mentor a high-performing operational team, fostering a culture of collaboration, accountability, and continuous improvement.

    Performance Monitoring:

    Develop and implement metrics and key performance indicators (KPIs) to monitor the performance of operational processes and teams, and drive accountability for results.


    Compliance and Risk Management:
    Ensure compliance with all relevant regulations and industry standards, and develop strategies to mitigate operational risks effectively.

    We are looking for someone with:

    Core requirements to perform responsibilities:
    Work experience in a fast-growing tech startup and/or launching new products in a larger organization.
    Strong knowledge of the eCommerce and shipping market in Africa.
    Able to lead and scale up 10x a cross-functional team.
    Able to build HR, Finance and Ops functions.
    Working knowledge of data analysis and performance/operation metrics.
    Excellent interpersonal, written and verbal communication skills.
    High attention to detail even under pressure and tight deadlines.

    Bonus points/nice to have

    Work experience with eCommerce and/or logistics in Africa/Middle East.
    MBA degree


    Who we are:
    Our mission is to empower eCommerce merchants by building the software infrastructure required for world-class shipping services. We are striving to be the global API standard for shipping services.

    We show up for our mission by:
    Starting with Why.
    Moving fast and shipping things.
    Assuming good intent.
    Keeping things transparent - we are open with others and ourselves.
    Learning fast and deep
    Not reinventing the wheel.


    We pride ourselves on:
    Having low ego - we are humble, self aware & respectful.
    Being empathetic and showing compassion.
    Staying adaptable - we are innately curious and constantly learning and changing.
    Being remarkable - we are resourceful and effective.
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